Pricing
"We've used many KBs out there, and KnowledgeOwl has the best features for the price."
One plan, all features included.
$
Pay extra only for extra authors and knowledge bases. Save 10% if you pay yearly - only $90/month!
KnowledgeOwl For Good
Knowledge Bases
1 included · $50 per extra knowledge base per month
A knowledge base is a website to deliver your content. Each knowledge base has its own theme, security, and settings and can be public, private or mixed at no extra-charge.
Authors
1 included · $25 per extra author per month
An author is someone who can create and edit content, customize settings, or view reporting.
Readers
Unlimited private and public readers included
A reader is anyone who can view your knowledge base. You can have unlimited readers for your knowledge bases. You can also create Reader Groups to segment readers and show different content to different readers and make content private as well without any extra cost.
Support
Awesome first-class support from real experts with no quotas or limits on emails, meetings, etc.
"The support for KO is amazing! KO staff respond quickly, which to me makes all the difference. But KO goes even further with additional tools and content for self-service and self-resolve situations, and who doesn't greatly appreciate being empowered in that way?!?"
Features
All features included. No hidden upsells and upgrades.
SSO, private and mixed knowledge bases, full customization control over your HTML, CSS and JS, and many more!
25% discount for good causes
We offer a 25% discount for nonprofits, B Corps, and purpose-driven orgs.
Business can be a force for good :)
EXTRAS
Business Extras
99.5% uptime SLA
Priority support
BAA Agreement (for HIPAA compliance)
Upload your own SSL certs
+ $275 / month
Enterprise Extras
99.9% uptime SLA
Vendor security forms
Custom SLA / Terms of Service / HIPAA compliance
Dedicated account management with priority support
Upload your own SSL certs
+ $1150 / month
features included
What's included in your plan?
Absolutely everything!
Writing and editing content
No code required creating of articles
Host unlimited images and video
Unlimited articles, uploaded files, categories - no limit to how much content you add to your kb
Embed video or other content into your kb
Redirect to external resources
Full access to HTML/CSS/JS if you wish to further customize.
Unlimited articles and categories
Unlimited nesting of categories
Reusable content and code snippets
Published, draft, needs review, rejected status for articles
Automatically set Needs Review status intervals to ensure content is always up-to-date
Integrations and API
API access
Webhooks
Slack integration
Zendesk integration
Zapier integration
Permissions and roles
Separate information for different groups of readers
Granular control who can read what content
Granular control who can edit what content
Unlimited groups of readers or author types
Versioning and history
Major and minor version options
Create new versions prior to publishing them
Recent revisions tool to diff changes
Easily restore content history
Security
Control access to your content
Control permissions of your authors in the account
Always SSL with free SSL certificates
SSO included for readers and authors
GDPR and security shield compliant
Data Center Security
Search
Google-like results out of the box
Automatic indexing
No tagging required
All content automatically scraped for search results
PDF content indexed for search
Synonym library
Glossary
Import glossary terms in bulk
On-hover definitions within articles
Add Glossary terms to Search
File Library and management
Upload and store files to your knowledge base
Files up to 200MB and no limit on the amount of files
Export PDF version of articles, categories, or entire knowledge base
Tag management
File references (see where the files are being used within your KB)
Reporting and Analytics
Third party analytics support
High-level dashboard view of your knowledge base including:
See what articles are being read (or not)
See what search terms aren’t getting results
See what tickets your contact form has deflected
Measure impact of help widget in your software
Branding
Access to KnowledgeOwl’s built-in themes
No coding required to style your KB - Add your logo, colors, and fonts
Incredibly customizable - ability to access, add, edit code throughout your knowledge base
Custom domain support, use your own domain for the KB
Customize text tool: change navigational and other text within your KB
Customize site: ability to add HTML, CSS, Javascript, etc. to any area of the site
Create a live knowledge base within minutes
Reader experience
Related articles
New, updated, and popular article lists
Favorites
Call outs for new or video content
Required reading option
Article rating & commenting options
Embed or redirect to content from outside of knowledge base
Customer support
Unlimited access to our friendly support and success owls who are committed to helping you maximize the benefit you get from KnowledgeOwl.
Widget
Embed widget directly into your own software, so KB is always present
Suggested articles based on where user in located within your software
Contact form and ticket deflector
SEO
Title tags
Meta Descriptions
Sitemap generation
Importing
From Freshdesk
From Zendesk
From Confluence
Using our API
Your pricing questions, answered.
Still have questions?
Drop us an email at hoot@knowledgeowl.com and we'll get back to you in a few hours with all the answers you need.
