about us
We’re a small team with a big heart.
Great customer service is our North Star.
Straightforward pricing. No hidden upsells, no surprises.
We’re proud to be among the top rated knowledge base software on G2 Crowd
Customer-driven
We build features based on customer requests and input and give customers a lot of ways to customize their knowledge bases to their needs.
&
Customer-funded
KnowledgeOwl runs on its own profits, with no outside investment or interests. The only people we answer to are our customers (and the IRS).
We believe business can be a force for good!
As of December 6, 2023, KnowledgeOwl is owlficially B Corporation Certified! Like Patagonia, King Arthur Flour, and our friends over at Help Scout, we are now part of a global movement of companies that are committed to using business as a force for good.
Meet the parliament
We’re passionate about documentation and knowledge management
Marybeth
Knowledge Goddess
& Chief Executive Owl
Bay St. Louis, MS, United States
Superpowers
Being nice and kind
Giving great service
Solving problems
Marybeth
Knowledge Goddess
& Chief Executive Owl
Bay St. Louis, MS, United States
Superpowers
Being nice and kind
Giving great service
Solving problems
Marybeth
Knowledge Goddess
& Chief Executive Owl
Bay St. Louis, MS, United States
Superpowers
Being nice and kind
Giving great service
Solving problems
Pete
Chief Technical Owl
Bay St. Louis, MS, United States
Superpowers
Fastest developer in the West
King of karaoke
Foreseer of problems
Pete
Chief Technical Owl
Bay St. Louis, MS, United States
Superpowers
Fastest developer in the West
King of karaoke
Foreseer of problems
Pete
Chief Technical Owl
Bay St. Louis, MS, United States
Superpowers
Fastest developer in the West
King of karaoke
Foreseer of problems
Linus
Owlficial Mascot
Upper Left Corner, KnowledgeOwl
Superpowers
Greeting users
Perfect attendance record
Cosplay champion
Linus
Owlficial Mascot
Upper Left Corner, KnowledgeOwl
Superpowers
Greeting users
Perfect attendance record
Cosplay champion
Linus
Owlficial Mascot
Upper Left Corner, KnowledgeOwl
Superpowers
Greeting users
Perfect attendance record
Cosplay champion
Kate
Chief Product Owl
& Resident Cheesemonger
Midcoast Maine, United States
Superpowers
Scoping and defining features
Testing fixes and enhancements
Polymath of productivity
Kate
Chief Product Owl
& Resident Cheesemonger
Midcoast Maine, United States
Superpowers
Scoping and defining features
Testing fixes and enhancements
Polymath of productivity
Kate
Chief Product Owl
& Resident Cheesemonger
Midcoast Maine, United States
Superpowers
Scoping and defining features
Testing fixes and enhancements
Polymath of productivity
OwlSec
Information Security
Parliament
Stuck in the Net, United States
Superpowers
Vanquisher of vulnerabilites
Great Wall of Security
Wrangler of scanners
OwlSec
Information Security
Parliament
Stuck in the Net, United States
Superpowers
Vanquisher of vulnerabilites
Great Wall of Security
Wrangler of scanners
OwlSec
Information Security
Parliament
Stuck in the Net, United States
Superpowers
Vanquisher of vulnerabilites
Great Wall of Security
Wrangler of scanners
Anne
Lead Support Owl
& Breakfast Hoot-dini
Asheville, NC, United States
Superpowers
Listener & empathizer
Process nerd
Fueled by breakfast food
Anne
Lead Support Owl
& Breakfast Hoot-dini
Asheville, NC, United States
Superpowers
Listener & empathizer
Process nerd
Fueled by breakfast food
Anne
Lead Support Owl
& Breakfast Hoot-dini
Asheville, NC, United States
Superpowers
Listener & empathizer
Process nerd
Fueled by breakfast food
Erica
Lead Customer Success Owl
& Mixer of Colors
The Maritimes, Canada
Superpowers
Warm-hearted helpfulness
Gladly sporting many hats
Big goofy laugh
Erica
Lead Customer Success Owl
& Mixer of Colors
The Maritimes, Canada
Superpowers
Warm-hearted helpfulness
Gladly sporting many hats
Big goofy laugh
Erica
Lead Customer Success Owl
& Mixer of Colors
The Maritimes, Canada
Superpowers
Warm-hearted helpfulness
Gladly sporting many hats
Big goofy laugh
Sue
Senior Developer Owl
& Climber of Mountains
High desert, New Mexico, US
Superpowers
Attention to detail
Positive attitude
Panoramic perspective
Sue
Senior Developer Owl
& Climber of Mountains
High desert, New Mexico, US
Superpowers
Attention to detail
Positive attitude
Panoramic perspective
Sue
Senior Developer Owl
& Climber of Mountains
High desert, New Mexico, US
Superpowers
Attention to detail
Positive attitude
Panoramic perspective
Veronica
Lead Customer Success Owl
& Ice Cream Scholar
South Carolina, United States
Superpowers
Super listener
Blazing brainstormer
Bringer of the good snacks
Veronica
Lead Customer Success Owl
& Ice Cream Scholar
South Carolina, United States
Superpowers
Super listener
Blazing brainstormer
Bringer of the good snacks
Veronica
Lead Customer Success Owl
& Ice Cream Scholar
South Carolina, United States
Superpowers
Super listener
Blazing brainstormer
Bringer of the good snacks
Chad
Executive Assistant to the CEO
& Friend of Felines
Iowa, United States
Superpowers
Active listening
Organization
Reliability
Chad
Executive Assistant to the CEO
& Friend of Felines
Iowa, United States
Superpowers
Active listening
Organization
Reliability
Chad
Executive Assistant to the CEO
& Friend of Felines
Iowa, United States
Superpowers
Active listening
Organization
Reliability
Our history
Building better knowledge bases since 2011
2011
KnowledgeOwl begins as a lean startup as part of SurveyGizmo, now Alchemer, a software company in Boulder, Colorado. The vision is to build HelpGizmo, a full help desk solution with ticketing. One of our founders, Marybeth, is a support manager at the time and part of the original HelpGizmo startup team.
While the startup program ends, the idea lives on.
2012
As a surprise 20% project, the support development team revives HelpGizmo. They repurpose it as an internal knowledge base tool for the support team.
The stage is set for a product, and a company, built by customer support professionals.
2013
The first customer, and the first source of feedback, is the docs team. They start using it for their customer-facing product documentation.
Marybeth takes over the product as the product manager, and hires Pete as the lead developer. Marybeth had originally hired Pete as part of her support team and he had worked his way onto the core development team. Their new vision is to bring HelpGizmo to market as stand-alone knowledge base software.
2014
HelpGizmo gets it first paying customer in April. As they sign up, new customers help steer product development in the right direction
2015
Marybeth and Pete buy the company from SurveyGizmo and rebrand as KnowledgeOwl. Already profitable, the company chooses to remain bootstrapped and grow a sustainable business.
Business is growing, and both revenue and active customers triple. We start hosting and sponsoring Write the Docs Boulder/Denver meetups.
2016
After making it to the Final Four as HelpGizmo in 2015, KnowledgeOwl beats out 63 other companies in the Capterra Reviews Madness Competition to become one of the top-reviewed products (and win a sweet trophy too!).
KnowledgeOwl makes its first official hire, a former customer and evangelist, Stephen! Stephen has recently moved from Australia to Scotland.
KnowledgeOwl also begins working with Catherine, a freelance writer from the UK, to help with the blog and social media.
Customer count continues to increase and revenue doubles.
2017
As KnowledgeOwl continues to grow, we are able to do fun new things:
Marybeth and Pete take a real vacation to Mexico. You know the saying about owl work and no play...
We have our first company retreat in Iceland and Edinburgh, and our team of four (Marybeth, Pete, Stephen, and Catherine) gets to meet in real life for the first time during the Edinburgh Fringe Festival, where Stephen is performing.
Catherine represents KnowledgeOwl at Write the Docs in the Czech Republic.
We hire our first full-time support professional, Lakshmi from Estonia, to help lighten the load.
We begin sponsoring Write the Docs conferences, too!
Customer count and revenue continue to climb.
What's next?
Show more
2011
KnowledgeOwl begins as a lean startup as part of SurveyGizmo, now Alchemer, a software company in Boulder, Colorado. The vision is to build HelpGizmo, a full help desk solution with ticketing. One of our founders, Marybeth, is a support manager at the time and part of the original HelpGizmo startup team.
While the startup program ends, the idea lives on.
2012
As a surprise 20% project, the support development team revives HelpGizmo. They repurpose it as an internal knowledge base tool for the support team.
The stage is set for a product, and a company, built by customer support professionals.
2013
The first customer, and the first source of feedback, is the docs team. They start using it for their customer-facing product documentation.
Marybeth takes over the product as the product manager, and hires Pete as the lead developer. Marybeth had originally hired Pete as part of her support team and he had worked his way onto the core development team. Their new vision is to bring HelpGizmo to market as stand-alone knowledge base software.
2014
HelpGizmo gets it first paying customer in April. As they sign up, new customers help steer product development in the right direction
2015
Marybeth and Pete buy the company from SurveyGizmo and rebrand as KnowledgeOwl. Already profitable, the company chooses to remain bootstrapped and grow a sustainable business.
Business is growing, and both revenue and active customers triple. We start hosting and sponsoring Write the Docs Boulder/Denver meetups.
2016
After making it to the Final Four as HelpGizmo in 2015, KnowledgeOwl beats out 63 other companies in the Capterra Reviews Madness Competition to become one of the top-reviewed products (and win a sweet trophy too!).
KnowledgeOwl makes its first official hire, a former customer and evangelist, Stephen! Stephen has recently moved from Australia to Scotland.
KnowledgeOwl also begins working with Catherine, a freelance writer from the UK, to help with the blog and social media.
Customer count continues to increase and revenue doubles.
2017
As KnowledgeOwl continues to grow, we are able to do fun new things:
Marybeth and Pete take a real vacation to Mexico. You know the saying about owl work and no play...
We have our first company retreat in Iceland and Edinburgh, and our team of four (Marybeth, Pete, Stephen, and Catherine) gets to meet in real life for the first time during the Edinburgh Fringe Festival, where Stephen is performing.
Catherine represents KnowledgeOwl at Write the Docs in the Czech Republic.
We hire our first full-time support professional, Lakshmi from Estonia, to help lighten the load.
We begin sponsoring Write the Docs conferences, too!
Customer count and revenue continue to climb.
What's next?
show more
2011
KnowledgeOwl begins as a lean startup as part of SurveyGizmo, now Alchemer, a software company in Boulder, Colorado. The vision is to build HelpGizmo, a full help desk solution with ticketing. One of our founders, Marybeth, is a support manager at the time and part of the original HelpGizmo startup team.
While the startup program ends, the idea lives on.
2012
As a surprise 20% project, the support development team revives HelpGizmo. They repurpose it as an internal knowledge base tool for the support team.
The stage is set for a product, and a company, built by customer support professionals.
2013
The first customer, and the first source of feedback, is the docs team. They start using it for their customer-facing product documentation.
Marybeth takes over the product as the product manager, and hires Pete as the lead developer. Marybeth had originally hired Pete as part of her support team and he had worked his way onto the core development team. Their new vision is to bring HelpGizmo to market as stand-alone knowledge base software.
2014
HelpGizmo gets it first paying customer in April. As they sign up, new customers help steer product development in the right direction
2015
Marybeth and Pete buy the company from SurveyGizmo and rebrand as KnowledgeOwl. Already profitable, the company chooses to remain bootstrapped and grow a sustainable business.
Business is growing, and both revenue and active customers triple. We start hosting and sponsoring Write the Docs Boulder/Denver meetups.
2016
After making it to the Final Four as HelpGizmo in 2015, KnowledgeOwl beats out 63 other companies in the Capterra Reviews Madness Competition to become one of the top-reviewed products (and win a sweet trophy too!).
KnowledgeOwl makes its first official hire, a former customer and evangelist, Stephen! Stephen has recently moved from Australia to Scotland.
KnowledgeOwl also begins working with Catherine, a freelance writer from the UK, to help with the blog and social media.
Customer count continues to increase and revenue doubles.
2017
As KnowledgeOwl continues to grow, we are able to do fun new things:
Marybeth and Pete take a real vacation to Mexico. You know the saying about owl work and no play...
We have our first company retreat in Iceland and Edinburgh, and our team of four (Marybeth, Pete, Stephen, and Catherine) gets to meet in real life for the first time during the Edinburgh Fringe Festival, where Stephen is performing.
Catherine represents KnowledgeOwl at Write the Docs in the Czech Republic.
We hire our first full-time support professional, Lakshmi from Estonia, to help lighten the load.
We begin sponsoring Write the Docs conferences, too!
Customer count and revenue continue to climb.
What's next?
show more