Catherine Heath, KnowledgeOwl Blog Contributor

Catherine is a freelance writer based in Manchester. She writes blogs, social media, copy, and designs owl-based images.

You can find out more about Catherine on her personal websites Away With Words and Catherine Heath Studios.

Negative customer situations are an opportunity to turn them into a positive experience.

Avoid these 9 mistakes to create a resource that is helpful and valuable to your users.

This is a talk about how to write a book alongside the open source community.

A talk about the importance of designing your documentation for users.

This is a talk about how the speaker transitioned from writing travel content into technical content for developers.

This is a talk about how to become better technical writers in the face of adversity.