Catherine Heath, KnowledgeOwl Blog Contributor

Catherine is a freelance writer based in Manchester. She writes blogs, social media, copy, and designs owl-based images.

You can find out more about Catherine on her personal websites Away With Words and Catherine Heath Studios.

Hiding Your Phone Number Is Not Self-Service Success

Support

1/18/2024 - Catherine Heath

Contrary to popular belief, customer service is not a department where you should be cutting costs. This is the public face of your company, and you must be accessible to your customers to show that you value them.

How to deal with difficult and upset customers

Support

11/4/2021 - Catherine Heath

Negative customer situations are an opportunity to turn them into a positive experience.

Nine mistakes to avoid in your knowledge base

Writing docs

10/21/2021 - Catherine Heath

Avoid these 9 mistakes to create a resource that is helpful and valuable to your users.

Victor Sluiter - Adventures in setting up a knowledge system for a research group

Tools

10/13/2021 - Catherine Heath

This is a talk about setting up a knowledge system for a research group.

Ryan Macklin - So you need to give bad news to users…