Michelle Knight, KnowledgeOwl Blog Contributor

Automation and teamwork stand central to DocOps, a set of practices that continuously develop and improve existing documentation.

Good enough data quality provides customers with consumable and trustworthy self-service knowledge base (KB) content and gives you a return on investment (ROI).

Companies frequently struggle with departmental silos, where necessary enterprise-wide information remains stuck with one team or one person.

In small and large companies, businesspeople, down in the trenches, need a shared centralized space to collaborate about meaning and context.

Data literacy consists of the ability” to read, work with, analyze and argue with sets of data.” This competence translates raw numbers and text into effective communications, decisions, and actions.

Metadata, background information about a resource (whether an image, another paper, or person) guides the author on fitting content to the circumstances.