Great customer service is the cornerstone of the company. While there are plenty of reasons to give great service, we simply think it's the right thing to do. We are inspired by people and companies who make the world a better place by treating others nicely.
We practice customer-driven development.
We built KnowledgeOwl for our customers, not us. We let them decide what features and functionality to add, building a product that is completely driven based on customer feedback.
We are completely customer-funded.
KnowledgeOwl is run entirely on its own profits, with no outside investment or interests. The only people we answer to are our customers (and the IRS).