The Owlery

In our first post in a two-part series, we focus on reasons why you might want to split a knowledge base into two and some methods for managing that split.

Learn how to get the most out of your knowledge base's search functionality.

We're updating our blog content strategy to focus explicitly on Documentarian Quality of Life. Learn more about what that means and how you can help shape the content you'll see here moving forward!

We recently redid our Getting Started Guide materials. Here's a retrospective of the entire process.

This year, we upgraded the majority of our infrastructure and released a lot of feature enhancements and new smaller features.

Learn about some of the best tools to use if you're considering writing technical documentation in a markup language such as Markdown or Asciidoc.

Learn how Intersect for Ability uses their knowledge base to share activity lesson plans and materials among staff leading activities for adults with intellectual and developmental disabilities.

Learn the importance of focusing on customer experience in your knowledge base. Understand how good customer experience grows your business and retains customers.

Negative customer situations are an opportunity to turn them into a positive experience.

A well-formed, optimized knowledge base will exceed customer expectations and create a positive experience.