The Owlery

— KnowledgeOwl's blog for knowledge base knacks and hacks

Getting Started Guide retrospective: The good, the bad, the ugly

04/18/2022Kate Mueller
We recently redid our Getting Started Guide materials. Here's a retrospective of the entire process.

2021 Product Year in Review

03/02/2022Kate Mueller
This year, we upgraded the majority of our infrastructure and released a lot of feature enhancements and new smaller features.

Tools for editing docs as code – By Chris Ward

01/26/2022KnowledgeOwl Support
Learn about some of the best tools to use if you're considering writing technical documentation in a markup language such as Markdown or Asciidoc.

Customer spotlight: How Intersect for Ability uses KnowledgeOwl for resource sharing

12/02/2021Deborah Barnard
Learn how Intersect for Ability uses their knowledge base to share activity lesson plans and materials among staff leading activities for adults with intellectual and developmental disabilities.

Why customer experience in your knowledge base is king – By Muhammad Ali Saleem

11/18/2021KnowledgeOwl Support
Learn the importance of focusing on customer experience in your knowledge base. Understand how good customer experience grows your business and retains customers.

How to deal with difficult and upset customers

11/04/2021Catherine Heath
Negative customer situations are an opportunity to turn them into a positive experience.

Simple knowledge base SEO tips that anyone can follow

10/28/2021Catherine Heath
A well-formed, optimized knowledge base will exceed customer expectations and create a positive experience.

Nine mistakes to avoid in your knowledge base

10/21/2021Catherine Heath
Avoid these 9 mistakes to create a resource that is helpful and valuable to your users.

New KnowledgeOwl API documentation - and how to create your own

10/14/2021Deborah Barnard
Announcing our new API documentation! View our new docs, learn how to create your own using an OpenAPI spec and Redoc, and share your thoughts.

Karen Sawrey - Hustling for Fun and Profit as a Technical Writer: A Freelancing Starter Kit

10/13/2021Catherine Heath
This is a talk about how to get started as a freelance technical writer.
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