— KnowledgeOwl's blog for knowledge base knacks and hacks
We’re looking at knowledge as it exists in the workplace, and then sharing a Japanese theory of knowledge transfer and knowledge creation (the SECI model).
Proactive customer service is going beyond aiming for customer satisfaction, and instead focusing on customer delight: customers really are number one. It’s the difference between having an ordinary customer experience, and an extraordinary one.
Your organization’s unique store of knowledge is a competitive business advantage. This knowledge must be preserved and shared if your organization is to reach its full potential for productivity.
Here's an adaptable process that Support Sorceress Kate Mueller has refined over the years to keep her documentation up-to-date with less work.
From saving money to satisfying your customers, here are eight reasons why you need a self-service customer support knowledge base.
We take you through the major benefits of having a customer-facing knowledge base as part of your customer support strategy.
We've added more ways for you to stay informed on everything KnowledgeOwl.
A list of our favorite productivity tools that we use to run the business here at KnowledgeOwl.
This is our write-up of The Not Boring Tech Writer podcast episode called Using Your Detective Skills as a Technical Writer. The podcast is produced by Jacob Moses and sponsored by KnowledgeOwl.
We’ve written up the latest episode of The Not Boring Tech Writer podcast by Jacob Moses. Chad Sterling, Product Technical Communications Specialist at KUKA, shares how you can transition into technical writing.