The Owlery
— KnowledgeOwl's blog for knowledge base knacks and hacks
The Not-Boring Tech Writer podcast review – Surviving in the Dev World
Jacob’s latest podcast guests are Michal Skowron and Pawel Kowaluk. They are both technical writers at Guidewire Software and they’re based in Kraków, Poland.
Spotlight on Jacob Moses and The Not-Boring Tech Writer podcast relaunch
We talked to technical writer Jacob Moses who is the producer and host of The Not-Boring Tech Writer podcast. KnowledgeOwl is proud to sponsor Jacob's podcast.
Don’t say “simply” in your documentation by Jim Fisher
Jim Fisher is a technical product manager at Pusher, and he gave a great talk at Write the Docs Prague 2018 about the drawbacks of using the word “simply” in your documentation.
Learning to love release notes by Anne Edwards
Anne is a technical writer at Improbable and she gave a fascinating talk on how to best write release notes, including how they relate to – well – poetry.
Making video documentation by Sarah Ley-Hamilton
At Write the Docs Prague 2018, Sarah Ley-Hamilton gave an excellent talk on how to make video documentation for your company.
Web accessibility for your documentation by Carolyn Stransky
Web accessibility is a well-known issue for web designers, and yet many people still find it difficult to use the internet for a number of reasons. While many software products are accessible already, documentation often gets left by the wayside.
KnowledgeOwl company trip to Write the Docs Prague 2018
Write the Docs Prague conference 2018 was the focal point of our latest KnowledgeOwl company trip. This was the first time the whole team has been together in real life.
Hire a technical writer for your project in 10 steps
You’re looking to hire a technical writer and wondering where to start. This post deals with hiring a technical writer for your project in 10 practical steps.
Creating the information architecture for your documentation
Information architecture is distinct from the quality of your documentation writing. There are categories, there is order, and the structure (hopefully) makes sense.
How to categorize your knowledge base
Knowledge base categorization is an important part of Information Architecture. Your categories create order out of chaos and reduce complexity.
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