— KnowledgeOwl's blog for knowledge base knacks and hacks
Understand single sourcing for documentation. In part one, learn what single sourcing is, how to map content relationships, and how tooling can help.
Virtual events are proliferating. They are awesome, but they can also be draining. Here are a few survival tips.
An introduction to servant leadership: a leadership philosophy that reimagines the role of leaders as supporting others.
There is an art to reviews, especially when it comes to tech writing. This article describes how to support the review process as a writer, and give good feedback as a reviewer.
A write-up of the virtual conference experience at Write the Docs Portland 2020, focusing on what it was like to attend a virtual version of an in-person conference.
Learn the benefits of having a writing style guide, how to choose a guide, and some handy tools that can support you and your team when implementing your style decisions.
An experienced technical author tells some tales of professional challenges he's faced, and provides tips for overcoming them.
Use index card sorting to help structure content in your knowledge base overall or specific sections.
Black Lives Matter Kate Mueller | July 13, 2020 In the wake of George Floyd and Breonna Taylor's deaths we watched company after company issuing emails and statements about Black Lives Matter. Leadership changed hands; companies commi...
Many of us have interesting “origin stories” - how we got into tech writing. Tech writers come from all sorts of educational and professional backgrounds.