— KnowledgeOwl's blog for knowledge base knacks and hacks
There’s a fine line between asking your customers to self-serve and refusing to invest in your customer support.
Information and knowledge are great, but they must be properly handled and managed to be useful for your company.
In an ideal world, everyone in your team would share their knowledge equally and we would all know exactly how to do our jobs. Unfortunately, the reality is quite different, and knowledge can be bottlenecked in different parts of the company.
'Agile' has been a trending word for more than a decade now. Almost all major software enterprises now follow agile methodologies to execute their software development projects.
Learn how a knowledge base as part of your knowledge management benefits your company and your customers.
Data literacy consists of the ability” to read, work with, analyze and argue with sets of data.” This competence translates raw numbers and text into effective communications, decisions, and actions.
User documentation is especially important in the B2B software industry. Customers expect standout content so they can use your products without tearing their hair out.
Your documentation tells your readers a story about your organization’s products and purpose or your software’s features and functionality. As your clients read, they immerse themselves in the written reflection of your creative vision.
There may be a scenario in which your team doesn’t have a knowledge base. Perhaps you’re storing your information in - gasp! - print folders, on a shared drive somewhere, or perhaps not managing your knowledge at all.
This post is the first in a series about our 2021 rebranding and redesign. In this post, learn about what we've changed and what's yet to come.