— a blog for knowledge base knacks and hacks
If you require extreme flexibility and control over the code, open source knowledge base software could be for you.
We’d like to apply the concept of beauty to knowledge bases, with tips on how you can make yours more beautiful.
Being inclusive means creating a welcome atmosphere in your docs for as many people as possible – regardless of race, age, gender, nationality, religion, political views, or any other kind of demog
UX is a specialised field, but anyone can pick up the basic principles and use it to design a better knowledge base. If you’re lucky enough to have access to the skills of professional designers, s
You can use visuals to break down complex information like technical detail and processes. Abstract concepts can also be made more concrete with a relevant, diagram or another type of technical illus
In the role of technical writer, the right tools have the potential to make your life so much easier. There are tools to help you write, publish, illustrate or collaborate – even tools to help you
On a limited budget, it’s often about producing more documentation in less time – while still maintaining quality and usefulness. What’s a documentarian to do?
Plain language has a very tangible benefit for your documentation. It makes your writing much easier to comprehend, and this contributes to the overall goal of your knowledge base.
Mozilla campaigns to keep the internet open and free. They also make a valiant attempt to document web development with their project MDN Web Docs.
Kayako and HelpDocs are masters when it comes to teaching users with their documentation