— a blog for knowledge base knacks and hacks
There are some really great documentation sites in the software industry, both aimed at the end user and developers. Everyone can benefit from top-notch documentation.
Information architecture is distinct from the quality of your documentation writing. There are categories, there is order, and the structure (hopefully) makes sense.
If you offer any kind of product for your customer, but especially software, you'll need to produce some kickass user docs to go with it.
The docs-like-code approach attempts to bridge the gap between what is often seen as two distinct fields: engineering and writing.
We attended Write the Docs 2017, an inclusive community for technical writers - and anyone else interested in the wonderful world of documentation.
We know that writing technical content is important, and the way you write that content is even more important. It has to be accessible and easy to understand, so you need to use active voice.
Knowledge is now the most valuable asset of a business. The knowledge economy is often considered a buzzword but it should be better understood by businesses who want to get ahead of the curve.
Every page is page one for documentation Catherine Heath | August 8, 2017 Content consumption habits have been drastically changed by the internet. It’s completely revolutionising how we structure user documentation, and content in ...
Avoid sleazy online marketing tactics and respect your customers Catherine Heath | July 13, 2017 You know the kind of marketing we mean. It leaves a bad taste in your mouth like a used car salesman, and suggests that the company responsibl...
How software companies can use their knowledge base for abstract content marketing Catherine Heath | July 6, 2017 Your company knowledge base is a fantastic way to market your company in this late age of advertising and marketing. It&rsquo...