— KnowledgeOwl's blog for knowledge base knacks and hacks
Jacob’s latest podcast guests are Michal Skowron and Pawel Kowaluk. They are both technical writers at Guidewire Software and they’re based in Kraków, Poland.
We talked to technical writer Jacob Moses who is the producer and host of The Not-Boring Tech Writer podcast. KnowledgeOwl is proud to sponsor Jacob's podcast.
Jim Fisher is a technical product manager at Pusher, and he gave a great talk at Write the Docs Prague 2018 about the drawbacks of using the word “simply” in your documentation.
Anne is a technical writer at Improbable and she gave a fascinating talk on how to best write release notes, including how they relate to – well – poetry.
At Write the Docs Prague 2018, Sarah Ley-Hamilton gave an excellent talk on how to make video documentation for your company.
Web accessibility is a well-known issue for web designers, and yet many people still find it difficult to use the internet for a number of reasons. While many software products are accessible already, documentation often gets left by the wayside.
Write the Docs Prague conference 2018 was the focal point of our latest KnowledgeOwl company trip. This was the first time the whole team has been together in real life.
You’re looking to hire a technical writer and wondering where to start. This post deals with hiring a technical writer for your project in 10 practical steps.
Information architecture is distinct from the quality of your documentation writing. There are categories, there is order, and the structure (hopefully) makes sense.
Knowledge base categorization is an important part of Information Architecture. Your categories create order out of chaos and reduce complexity.