The Owlery

A blog for knowledge base knacks and hacks

How to keep momentum going with your knowledge base

01/10/2017Catherine Heath
How to keep momentum going with your knowledge base Catherine Heath | January 11, 2017 Many companies start their knowledge base with the best of intentions, but without proper care and attention, it can easily lose momentum.  Your cust...

Using color to wow your knowledge base users

01/02/2017Catherine Heath
Using color to wow your knowledge base users Catherine Heath | January 3, 2017 80% of information processed by online users comes from sight - through visual cues. This means that color is hugely important in orienting you...

Can a business ever have too much knowledge?

12/26/2016Catherine Heath
Can a business ever have too much knowledge? Catherine Heath | December 27, 2016 For the most part, knowledge in business is always seen as a good thing.  Having a knowledge base is essential to preserving and cura...

Find out if your knowledge base is providing enough ROI

12/18/2016Catherine Heath
Find out if your knowledge base is providing enough ROI Catherine Heath | December 19, 2016 On one hand, you’ve spent the budget on acquiring the right software so you can run a top-notch knowledge base.  ...

Future-proof your knowledge base for your company

12/18/2016Catherine Heath
Future-proof your knowledge base for your company Catherine Heath | December 19, 2016 The idea of future-proofing your knowledge base is founded on imagining how your self-service support strategy will develop over time, and...

Need for knowledge: customers haven't changed, products have

12/12/2016Catherine Heath
Need for knowledge: customers haven't changed, products have Catherine Heath | December 13, 2016 Some people think that the nature of customer service has changed because the modern consumer no longer expects personal se...

Knowledge chaos: when your team needs an internal knowledge base

12/12/2016Catherine Heath
Knowledge chaos: when your team needs an internal knowledge base Catherine Heath | December 13, 2016 There may be a scenario in which your team doesn’t have a knowledge base. Perhaps you’re storing your inf...

Using your knowledge base as a marketing tool for your SaaS business

12/12/2016Catherine Heath
Using your knowledge base as a marketing tool for your SaaS business Catherine Heath | December 13, 2016 You’ve got a thriving knowledge base but you want to know how you can take advantage of its power as a mark...

Use customer feedback to give your knowledge base a boost

12/05/2016KnowledgeOwl Support
Use customer feedback to give your knowledge base a boost Catherine Heath | December 6, 2016 If you’re using any knowledge base software worth its salt, you should be able to collect feedback from your customers. It’s important to...

A comparison of standalone knowledge base software for your business

11/30/2016KnowledgeOwl Support
A comparison of standalone knowledge base software for your business Catherine Heath | December 1, 2016 In recent years a market for standalone knowledge base software primarily aimed at small businesses has flourished. These are distinct fro...