The Owlery
— a blog for knowledge base knacks and hacks
How to categorize your knowledge base
Knowledge base categorization is an important part of Information Architecture. Your categories create order out of chaos and reduce complexity.
Where to find quality and genuine knowledge base software reviews in 2018
If you’re a knowledge base customer, you’ll be doing yourself a favor by researching the options on reputable review sites. This is where software reviews come in handy.
Knowledge base software comparison: choose the right solution for your business
A comparison between different types of knowledge base software solution: full service help desks, standalone knowledge base software, Help Authoring Tools, and more.
A comparison of standalone knowledge base software for your business
Different knowledge base software solutions come bundled with various features and some are integrated with help desks. Compare pricing between various knowledge base options.
Standalone knowledge base software guide [links to further reading]
Knowledge bases are often used for customer product documentation, API documentation, to help customers self-serve, or support internal staff. Understand the knowledge base software available.
Comprehensive introduction to Write the Docs documentation community [with tips and links]
Write the Docs is a global community of people who care about documentation. Find out what it's all about, how you can get involved, and lots more.
Introductory guide to user documentation [links to further reading]
A broad-strokes introduction to the fascinating world of user documentation, with links to more in-depth articles on specific topics.
A conference on two continents: Reflections from a Prague and Portland Write the Docs attendee
I’m now a two-time conference-goer to Write the Docs and I wanted to share my experiences of being part of this wonderful community.
Not the Docs: content and voice on a developer blog
At Write The Docs Portland 2018, Havi Hoffman, Content Wrangler for the Moz Hacks blog, gave a talk on "Not the Docs – content and voice on a developer blog".
Research like you’re wrong: Lessons from user research gone rogue
At Write the Docs Portland 2018, Jen Lambourne gave a fascinating talk on how the GDS conducts user research for its documentation.
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