— KnowledgeOwl's blog for knowledge base knacks and hacks
Knowledge base templates are a handy way to be more productive and consistent with your documentation. The type of template you need depends on what you want to use your templates to achieve.
Minimalism in general means focusing only on what you actually want or need, and eliminating the rest. It’s based on the idea that less is more, and you can apply it to your documentation.
In structured content, content is treated as data to be stored, managed, and reused. Structured content for documentation is managed by technical authors using specialized software tools, and can be governed by information standards.
Thaddeus Dieken is a technical writer with Accuray, and Jacob Moses interviewed him on a podcast about getting your first job as a technical writer. This post is a write-up of that interview.
We often talk about customer-facing knowledge bases, but what about your internal staff? You should treat them just like customers, and they too can benefit from an internal knowledge base.
Knowledge base software is an important category of software all its own. It’s software that enables you to create a sophisticated knowledge base for your company.
Both types of software are designed for producing documentation for internal stakeholders or external users. Here are the main points to be aware of when choosing between a knowledge base solution or a Help Authoring Tool.
Learn about the top skills you need to flourish in a career as a technical writer. Technical Writer is currently one of the top jobs in Creative & Media, and it’s an expanding field.
Knowledge base SEO (Search Engine Optimization) is a crucial aspect of your customer support strategy. Learn the basics of SEO for your knowledge base.
We are delighted to announce our Zendesk app, KnowledgeOwl Support Assist, is now available in the Zendesk Marketplace for all our customers.