The Owlery
— a blog for knowledge base knacks and hacks
Comprehensive introduction to Write the Docs documentation community [with tips and links]
Write the Docs is a global community of people who care about documentation. Find out what it's all about, how you can get involved, and lots more.
Introductory guide to user documentation [links to further reading]
A broad-strokes introduction to the fascinating world of user documentation, with links to more in-depth articles on specific topics.
A conference on two continents: Reflections from a Prague and Portland Write the Docs attendee
I’m now a two-time conference-goer to Write the Docs and I wanted to share my experiences of being part of this wonderful community.
Not the Docs: content and voice on a developer blog
At Write The Docs Portland 2018, Havi Hoffman, Content Wrangler for the Moz Hacks blog, gave a talk on "Not the Docs – content and voice on a developer blog".
Research like you’re wrong: Lessons from user research gone rogue
At Write the Docs Portland 2018, Jen Lambourne gave a fascinating talk on how the GDS conducts user research for its documentation.
How to make your code examples in your documentation shine like Stripe
At Write the Docs Portland 2018, Technical Writer at Stripe Larry Ullmann shared his experiences of producing code examples for a developer audience.
Hiring junior technical writers who can contribute successfully to your team
At Write the Docs Portland 2018, Technical Writer at Pivotal Sarah Day gave a talk about how to hire junior documentation writers.
Minimum Viable Documentation – the art of documentation triage
At his talk during Write the Docs Portland 2018, Senior Technical Documentation Manager at Splunk Neal Kaplan educated us in the art – or craft – of documentation triage.
What is standalone knowledge base software and how to choose
There are a number of different solutions out there you could categorize as knowledge base software. We help you sift through the confusion to make the right choice for your business.
A comparison of standalone knowledge base software for your business
Different knowledge base software solutions come bundled with various features and some are integrated with help desks. Compare pricing between knowledge base software.
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