The Owlery

— KnowledgeOwl's blog for knowledge base knacks and hacks

The Not-Boring Tech Writer podcast: Getting your first job in Technical Communication

01/10/2019Catherine Heath
Thaddeus Dieken is a technical writer with Accuray, and Jacob Moses interviewed him on a podcast about getting your first job as a technical writer. This post is a write-up of that interview.

Why you need an internal knowledge base for your business

01/05/2019Catherine Heath
We often talk about customer-facing knowledge bases, but what about your internal staff? You should treat them just like customers, and they too can benefit from an internal knowledge base.

The key features of a SaaS knowledge base

12/23/2018Catherine Heath
Knowledge base software is an important category of software all its own. It’s software that enables you to create a sophisticated knowledge base for your company.

The difference between knowledge base software and Help Authoring Tools

12/10/2018Catherine Heath
Both types of software are designed for producing documentation for internal stakeholders or external users. Here are the main points to be aware of when choosing between a knowledge base solution or a Help Authoring Tool.

9 technical writer skills you should learn

12/06/2018Catherine Heath
Learn about the top skills you need to flourish in a career as a technical writer. Technical Writer is currently one of the top jobs in Creative & Media, and it’s an expanding field.

Search Engine Optimization for your knowledge base

12/04/2018Catherine Heath
Knowledge base SEO (Search Engine Optimization) is a crucial aspect of your customer support strategy. Learn the basics of SEO for your knowledge base.

KnowledgeOwl is now available in the Zendesk Marketplace

11/16/2018Catherine Heath
We are delighted to announce our Zendesk app, KnowledgeOwl Support Assist, is now available in the Zendesk Marketplace for all our customers.

Brainstorming our documentation strategy at Write the Docs Prague

11/15/2018Catherine Heath
We brainstormed our new documentation strategy on Writing Day, and we wanted to share the full extent of what we learned during that session.

Interview with Kate Mueller, Support Sorceress and Cheesemonger at KnowledgeOwl

11/15/2018Catherine Heath
Kate Mueller is our very talented new Support Sorceress and Cheesemonger. We interviewed her to find out more about her current job and what it’s like, as well as her tips for support folks.

Putting users first with knowledge base UX

11/09/2018Catherine Heath
User Experience is naturally geared towards helping your users accomplish their goals as they relate to your product and company, and so is your knowledge base.
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