The Owlery

— KnowledgeOwl's blog for knowledge base knacks and hacks

Choose the optimum keywords to tag your knowledge base articles for search

05/11/2021KnowledgeOwl Support
Optimize your content for search so when your users type a query into the search bar, relevant and useful content comes up.

What's so great about contextual help?

05/10/2021BRIANNE HILLMER
Get a better understanding of contextual help, why it works, and when it doesn't.

Write the Docs: Level Up - Onboarding that enables writers to thrive – Nicola Yap

04/29/2021Catherine Heath
This Write the Docs Talk was given by Nicola Yap. Nicola has been in tech writing for over 20 years but joined Google in 2019. She’s co-lead of the Google Tech Writer Onboarding Team.

Write the Docs: Invisible influence — the documentation behind UX copy – Katherine Karaus

04/29/2021Catherine Heath
This Write the Docs talk was given by Katherine Karaus. Katherine is content strategist at Squarespace.

Write the Docs: Writing Documentation with Neurodivergent Open Source Contributors In Mind – Rin Oliver

04/29/2021Catherine Heath
This Write the Docs Portland talk was given by Rin Oliver. Rin is a technical community builder at Kamundo. Rin is multiply neurodivergent.

Write the Docs: Is Tech Writer a Tester, and Vice Versa, Is Tester a Tech Writer? – Ines Stefanovic

04/29/2021Catherine Heath
This Write the Docs Portland talk was given by Ines Stefanovic. Ines worked as a tester then as a technical writer, and now is a software quality engineer with IBM.

Write the Docs: Almost None to Some: Driving DISQO's Doc Culture as a Solo Documentarian – Falon Darville

04/29/2021Catherine Heath
This Write the Docs Portland talk was given by Falon Darville. She is a private investigator turned technical writer. She’s the sole technical writer at DISQO and they’re headquartered in Glenville, CA.

Write the Docs: Building a style guide from the ground up: lessons learned from a lone writer – Deanna Thompson

04/29/2021Catherine Heath
The Write the Docs Portland talk was given by Deanna Thompson. Deanna spent 2 years teaching college English before becoming a technical writer at Tech Elevator. She is a Docs-as-Code enthusiast.

Write the Docs: Writing a perfect technical tutorial – Jessica Garson

04/29/2021Catherine Heath
This talk at Write the Docs Portland 2021 was given by Jessica Garson. Jessica works for Twitter as a developer advocate. She spends a lot of time creating tutorials.

Write the Docs: Always complete, never finished – Daniele Procida

04/29/2021Catherine Heath
This talk at Write the Docs Portland was given by Daniele Procida. Daniele works at Divio but is soon leaving for a new challenge.
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