The Owlery

We recently redid our Getting Started Guide materials. Here's a retrospective of the entire process.

This year, we upgraded the majority of our infrastructure and released a lot of feature enhancements and new smaller features.

Learn about some of the best tools to use if you're considering writing technical documentation in a markup language such as Markdown or Asciidoc.

Learn how Intersect for Ability uses their knowledge base to share activity lesson plans and materials among staff leading activities for adults with intellectual and developmental disabilities.

Learn the importance of focusing on customer experience in your knowledge base. Understand how good customer experience grows your business and retains customers.

Negative customer situations are an opportunity to turn them into a positive experience.

A well-formed, optimized knowledge base will exceed customer expectations and create a positive experience.

Avoid these 9 mistakes to create a resource that is helpful and valuable to your users.

Announcing our new API documentation! View our new docs, learn how to create your own using an OpenAPI spec and Redoc, and share your thoughts.

This is a talk about how to get started as a freelance technical writer.