The Owlery
— KnowledgeOwl's blog for knowledge base knacks and hacks
Victor Sluiter - Adventures in setting up a knowledge system for a research group
This is a talk about setting up a knowledge system for a research group.
Fabrizio Ferri-Benedetti - When documenting is designing: How to assist API design as a technical writer
A talk about how technical writers can assist with API design in their companies.
Ryan Macklin - So you need to give bad news to users…
A talk about having more empathy for users who aren't in calm states of mind.
Lana Brindley - More than words: Reviewing and updating your information architecture
A talk about the importance of designing your documentation for users.
Lukas Reußner - Hitchhiker's Guide to Documentation Tools and Processes
A talk describing how we can choose the right tools for our documentation.
Write the Docs Prague 2021 – By Catherine, Marybeth, and Deborah
Write-up of attending Write the Docs Prague 2021, sharing our experiences and favorite talks.
9 technical writing tips every writer should know
Technical writers have a difficult job, taking the complex and making it comprehensible for users.
Ways to improve your technical writing skills
Technical writers are typically continuous learners. It’s crucial to remain competitive in the industry, both for your own job security and career progression.
Top 10 customer service tips
Customer service is the main way that you can differentiate yourself from your competitors and have customers coming back for more.
Reasons why your company needs an online knowledge base
You can provide outstanding customer service or enhance employee satisfaction with a self-service repository of information.