— KnowledgeOwl's blog for knowledge base knacks and hacks
This is a talk about setting up a knowledge system for a research group.
Fabrizio Ferri-Benedetti - When documenting is designing: How to assist API design as a technical writer
A talk about how technical writers can assist with API design in their companies.
A talk about having more empathy for users who aren't in calm states of mind.
A talk about the importance of designing your documentation for users.
A talk describing how we can choose the right tools for our documentation.
Write-up of attending Write the Docs Prague 2021, sharing our experiences and favorite talks.
Technical writers have a difficult job, taking the complex and making it comprehensible for users.
Technical writers are typically continuous learners. It’s crucial to remain competitive in the industry, both for your own job security and career progression.
Customer service is the main way that you can differentiate yourself from your competitors and have customers coming back for more.
You can provide outstanding customer service or enhance employee satisfaction with a self-service repository of information.