The Owlery

— KnowledgeOwl's blog for knowledge base knacks and hacks

Guide to Knowledge Management and the role of a knowledge base

11/25/2019Catherine Heath
Your organization’s unique store of knowledge is a competitive business advantage. This knowledge must be preserved and shared if your organization is to reach its full potential for productivity.

Keep your content up-to-date and still have time for lunch

11/22/2019Kate Mueller
Here's an adaptable process that Support Sorceress Kate Mueller has refined over the years to keep her documentation up-to-date with less work.

Why you need a self-service customer support knowledge base

11/18/2019Catherine Heath
From saving money to satisfying your customers, here are eight reasons why you need a self-service customer support knowledge base.

The benefits of a customer-facing knowledge base for your business

11/13/2019Catherine Heath
We take you through the major benefits of having a customer-facing knowledge base as part of your customer support strategy.

New Customer Mailing Lists Announcement

11/07/2019Kate Mueller
We've added more ways for you to stay informed on everything KnowledgeOwl.

Our favorite productivity tools at KnowledgeOwl

09/19/2019Catherine Heath
A list of our favorite productivity tools that we use to run the business here at KnowledgeOwl.

The Not Boring Tech Writer: Using Your Detective Skills as a Technical Writer

09/13/2019Catherine Heath
This is our write-up of The Not Boring Tech Writer podcast episode called Using Your Detective Skills as a Technical Writer. The podcast is produced by Jacob Moses and sponsored by KnowledgeOwl.

The Not Boring Tech Writer: Transitioning into Tech Writing from Very-Much-Not Tech Writing

09/06/2019Catherine Heath
We’ve written up the latest episode of The Not Boring Tech Writer podcast by Jacob Moses. Chad Sterling, Product Technical Communications Specialist at KUKA, shares how you can transition into technical writing.

Our most important self-care rituals for a remote working culture

08/31/2019Catherine Heath
We all know that it’s not just a remote team that needs self-care rituals, but remote workers are uniquely placed to design their own schedules. Here's how we build our own supportive rituals.

Too many cooks in the kitchen: Successful knowledge base collaboration

07/24/2019Kate Mueller
Too many cooks in the kitchen: Successful knowledge base collaboration Kate Mueller | July 24, 2019 There’s a pattern I’ve seen a lot, both in my own work life as a technical writer and in my time here at KnowledgeOwl. You, as ...
Subscribe and get notified as new articles arrive
(No spam, pinky promise)