— KnowledgeOwl's blog for knowledge base knacks and hacks
We brainstormed our new documentation strategy on Writing Day, and we wanted to share the full extent of what we learned during that session.
Kate Mueller is our very talented new Support Sorceress and Cheesemonger. We interviewed her to find out more about her current job and what it’s like, as well as her tips for support folks.
User Experience is naturally geared towards helping your users accomplish their goals as they relate to your product and company, and so is your knowledge base.
Introducing a new, smarter search in KnowledgeOwl Kate Mueller | November 8, 2018 Photo by Benjamin Elliott on Unsplash We are extremely excited to release our new search, powered by Elasticsearch. Now the same search technology...
Standalone knowledge base software has many benefits for your company’s support strategy, and the right knowledge base can provide enormous value.
We thought it was time to explain exactly what Knowledge Management is, how it can benefit your business, and if you need a knowledge base for your company.
Even seasoned technical writers, with decades of domain-specific experience and in-depth technical knowledge, will find themselves interviewing SMEs. And yet many find this part of their role quite tricky.
Jacob’s latest podcast guests are Michal Skowron and Pawel Kowaluk. They are both technical writers at Guidewire Software and they’re based in Kraków, Poland.
We talked to technical writer Jacob Moses who is the producer and host of The Not-Boring Tech Writer podcast. KnowledgeOwl is proud to sponsor Jacob's podcast.
Jim Fisher is a technical product manager at Pusher, and he gave a great talk at Write the Docs Prague 2018 about the drawbacks of using the word “simply” in your documentation.