The Owlery

To keep momentum going in your knowledge base, you need to remember your purpose, actively plan your strategy, publish new content regularly and assess your progress.

Zapier is a paid service that lets you connect different apps and create automated workflows, through a GUI (graphical user interface).

There’s a big difference between help desk software solutions and standalone knowledge base software.

A good test of the usefulness of your knowledge base is whether or not you use it yourself. If you don't use your own knowledge base, there’s a good chance your customers won’t, either!

We’re going to go through some of the pros and cons of keeping your knowledge base private now.

Welcome to our first public State of the Parliament report! It's our pleasure to share with your a summary of our activities, achievements, and impacts made over the past year.

Metadata, background information about a resource (whether an image, another paper, or person) guides the author on fitting content to the circumstances.

Maintain customer satisfaction by providing a knowledge base to help them self-serve their queries, and you’ll be staying one step ahead of your competitors in encouraging your customers to remain loyal to your brand.

Let us look at a brief perspective on technical editing and the role of a technical editor in the technical communication world. Also, let us see the list of points a technical editor can check while editing any piece of information.

It’s important to get a sense of how your knowledge base is performing in order to continuously improve your content. More importantly, you must actually do something productive with the information you gather. Turn information > insights > action with these five easy steps.