The Owlery

— KnowledgeOwl's blog for knowledge base knacks and hacks

What's so great about contextual help?

05/10/2021BRIANNE HILLMER
Get a better understanding of contextual help, why it works, and when it doesn't.

Write the Docs: Level Up - Onboarding that enables writers to thrive – Nicola Yap

04/29/2021Catherine Heath
This Write the Docs Talk was given by Nicola Yap. Nicola has been in tech writing for over 20 years but joined Google in 2019. She’s co-lead of the Google Tech Writer Onboarding Team.

Write the Docs: Invisible influence — the documentation behind UX copy – Katherine Karaus

04/29/2021Catherine Heath
This Write the Docs talk was given by Katherine Karaus. Katherine is content strategist at Squarespace.

Write the Docs: Writing Documentation with Neurodivergent Open Source Contributors In Mind – Rin Oliver

04/29/2021Catherine Heath
This Write the Docs Portland talk was given by Rin Oliver. Rin is a technical community builder at Kamundo. Rin is multiply neurodivergent.

Write the Docs: Is Tech Writer a Tester, and Vice Versa, Is Tester a Tech Writer? – Ines Stefanovic

04/29/2021Catherine Heath
This Write the Docs Portland talk was given by Ines Stefanovic. Ines worked as a tester then as a technical writer, and now is a software quality engineer with IBM.

Write the Docs: Almost None to Some: Driving DISQO's Doc Culture as a Solo Documentarian – Falon Darville

04/29/2021Catherine Heath
This Write the Docs Portland talk was given by Falon Darville. She is a private investigator turned technical writer. She’s the sole technical writer at DISQO and they’re headquartered in Glenville, CA.

Write the Docs: Building a style guide from the ground up: lessons learned from a lone writer – Deanna Thompson

04/29/2021Catherine Heath
The Write the Docs Portland talk was given by Deanna Thompson. Deanna spent 2 years teaching college English before becoming a technical writer at Tech Elevator. She is a Docs-as-Code enthusiast.

Write the Docs: Writing a perfect technical tutorial – Jessica Garson

04/29/2021Catherine Heath
This talk at Write the Docs Portland 2021 was given by Jessica Garson. Jessica works for Twitter as a developer advocate. She spends a lot of time creating tutorials.

Write the Docs: Always complete, never finished – Daniele Procida

04/29/2021Catherine Heath
This talk at Write the Docs Portland was given by Daniele Procida. Daniele works at Divio but is soon leaving for a new challenge.

Write the Docs: A guide to getting started in open source – Abigail McCarthy

04/29/2021Catherine Heath
This talk at Write the Docs Portland 2021 was given by Abigail McCarthy. Abigail remembers what it was like first getting involved in open source.
Subscribe and get notified as new articles arrive
(No spam, pinky promise)