The Owlery

— KnowledgeOwl's blog for knowledge base knacks and hacks

Brainstorming our documentation strategy at Write the Docs Prague

11/15/2018Catherine Heath
We brainstormed our new documentation strategy on Writing Day, and we wanted to share the full extent of what we learned during that session.

Interview with Kate Mueller, Support Sorceress and Cheesemonger at KnowledgeOwl

11/15/2018Catherine Heath
Kate Mueller is our very talented new Support Sorceress and Cheesemonger. We interviewed her to find out more about her current job and what it’s like, as well as her tips for support folks.

Putting users first with knowledge base UX

11/09/2018Catherine Heath
User Experience is naturally geared towards helping your users accomplish their goals as they relate to your product and company, and so is your knowledge base.

Introducing a new, smarter search in KnowledgeOwl

11/08/2018KnowledgeOwl Support
Introducing a new, smarter search in KnowledgeOwl Kate Mueller | November 8, 2018 Photo by Benjamin Elliott on Unsplash We are extremely excited to release our new search, powered by Elasticsearch. Now the same search technology...

The untapped value of a self-service knowledge base for your company

11/02/2018Catherine Heath
Standalone knowledge base software has many benefits for your company’s support strategy, and the right knowledge base can provide enormous value.

How knowledge bases fit into Knowledge Management software

10/29/2018Catherine Heath
We thought it was time to explain exactly what Knowledge Management is, how it can benefit your business, and if you need a knowledge base for your company.

Interviewing Subject Matter Experts for your documentation

10/23/2018Catherine Heath
Even seasoned technical writers, with decades of domain-specific experience and in-depth technical knowledge, will find themselves interviewing SMEs. And yet many find this part of their role quite tricky.

The Not-Boring Tech Writer podcast review – Surviving in the Dev World

10/11/2018Catherine Heath
Jacob’s latest podcast guests are Michal Skowron and Pawel Kowaluk. They are both technical writers at Guidewire Software and they’re based in Kraków, Poland.

Spotlight on Jacob Moses and The Not-Boring Tech Writer podcast relaunch

10/11/2018Catherine Heath
We talked to technical writer Jacob Moses who is the producer and host of The Not-Boring Tech Writer podcast. KnowledgeOwl is proud to sponsor Jacob's podcast.

Don’t say “simply” in your documentation by Jim Fisher

09/26/2018Catherine Heath
Jim Fisher is a technical product manager at Pusher, and he gave a great talk at Write the Docs Prague 2018 about the drawbacks of using the word “simply” in your documentation.
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