Share information effectively

Build a knowledge base you'll love to use.

No strings attached.

Organize your information any way you want.

  • Create as many categories, sub-categories, articles, and levels as you need.
  • Use tags to relate articles by terms or phrases.
  • Display the same article in multiple categories.
  • Share articles and categories across multiple knowledge bases.
  • Copy and sync a knowledge base to rebrand for different audiences or clients.
No depth limit to content

Secure your content to control who can see what.

  • Use Single Sign-On (SSO) to authenticate your readers from your own identity provider like Active Directory or Google Apps.
  • Set up remote authentication to log in your readers from your own website, application, or other third-party solution.
  • Lock down your knowledge base by individual reader logins, shared passwords, or IP address.
  • Create your own reader groups to give different people access to different content.
  • Manage your users to control who can view, edit, and do what using teams, roles, and permissions.

Help your readers find the right information.

  • Allow readers to browse your content using a collapsible table of contents and/or navigable categories.
  • Autosuggest relevant articles as reader types in search.
  • Filter searches by category or sub-category.
  • Augment search using tags and search phrases get readers to the right article.
  • Create a glossary and highlight terms for definitions through your knowledge base.
Auto Suggest Content for your Readers

Create content quickly and easily.

  • Use our WYSIWYG editor to create articles using common word processor features like headers, lists, and tables.
  • Drag and drop files and images directly into your articles.
  • Embed videos, PDFs, or other tools by pasting into the source code.
  • Create article templates to quickly add new content.
  • Utilize global snippets for re-usable text, images, and functionality.
  • Download individual article PDFs as well as create custom PDFs or a PDF of your entire knowledge base.

Style your KB to match your brand.

  • Use your own custom URL for the domain.
  • Customize the logo, colors, fonts, and styles to match your brand.
  • Add custom HTML, CSS, and JavaScript.
  • Embed your own tools and tracking.
  • Ensure your site is mobile-friendly and looks great on all devices.

Engage your audience.

  • Allow your readers to comment on articles.
  • Collect feedback on articles using stars or thumbs.
  • Add a contact form to allow your readers to ask questions or make suggestions.
  • Use a blog style category for announcements or changes to keep people up-to-date.
  • Use new and updated callout icons to draw attention to important content changes.

Integrate with existing systems.

  • Connect your contact form to your help desk or ticketing system.
  • Embed our widget into your website or application to provide contextual help.
  • Use our open API to pass information in and out of KnowledgeOwl.