Our clients' happiness is our key to success

Take a look at the reviews below to see how our product and our support are making our clients happy.

We’re proud to be among the top rated knowledge base software on G2 Crowd

KnowledgeOwl is a leader in Enterprise for Customer Self-Service on G2

KnowledgeOwl is a leader in Enterprise for Enterprise Wiki on G2

KnowledgeOwl is a leader in Customer Self-Service on G2

KnowledgeOwl is a leader in Enterprise Knowledge Base

...or read some of the best ones

Great way to update our employees

You do not need mad computer or HTML skills to run KnowledgeOwl. It is great to have customer service that actually wants to help you in a quick and efficient manner. We get great feedback from our employees on the ease to use and search. It is hard to even think about going back to the old way of doing business after being spoiled with this program. And again, the support side is always there, ready to jump in and fix what needs to be done, no questions asked.

Jeffery G

Policy and Compliance Specialist

Excellent

Can't say enough about KnowledgeOwl and their staff. They have gone above and beyond my expectations. Our organization had some specific issues that we were encountering with our tiered access and the information in our knowledge base our customers were able to see. Though at the time the capability wasn't yet available through KnowledgeOwl they worked with us to develop it as an ongoing service instead of simply saying no we can't do that. That is a testament to a great company that will go above and beyond their call of duty for their customers needs. KO is a must for creating a dynamic and comprehensive knowledge base that will assist your company with its ability to easily navigate your support documentation and reduce call-to-action support requests. Thank you KnowledgeOwl!

Jordan Biss

Business Development Manager

Makes our lives easier!

I've used KnowledgeOwl for a client. They needed to be able to create an intranet that was password protected and easy to update. The KnowledgeOwl went above and beyond helping us create the perfect intranet and even trained the client on how they can update it themselves. I love using the product and the support can not be beat!

Brittany Kovalcik

Owner

This is the perfect solution for accessing information

We are using this software to manage our technical information for our customer service and tech support team. There couldn't be an easier software to manage and use than KnowledgeOwl. The software is getting better all the time, with smart and innovative features. Their support has been second-to-none when we need help or have questions.

Andrew Salanitro

National Training Specialist

Simple yet robust and OUTSTANDING Customer Service

When looking to replace our current customer support portal...we wanted a self service platform to maintain documentation, videos, demos, etc. KnowledgeOwl came out on top. Their out of the box solution had much more functionality for the money and was solid. Once we started uploading content, we had several questions as new users typically do, but the team at KO was ALWAYS ready, willing, and able to assist. We also had the KO team assist with integrating our ticketing system and mirroring the CSS of our public site. All was fairly seamless and the team was extremely responsive throughout. Overall, I could not be more pleased with this solution and the KO team. They are really fantastic, extremely responsive. And, they are constantly improving the platform! Thank you KO. We look forward to working with you for a VERY long time to come...

Kristen Santangelo

Marketing Manager

KnowledgeOwl is the BEST tech experience I have had!

KnowledgeOwl is easy to use, intuitive enough that even the not-so-tech-savvy can set up nearly everything in ONE DAY, and Marybeth's title, "Knowledge Goddess / Chief Executive Owl," is the best description of who she is and what she so enthusiastically does. We are so happy we are working together on a project that will change our approach to educating and training thousands of educators.

Meghan Mackay

Managing Director of Programming for the Ed Institute

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