Why and how software companies switch to KnowledgeOwl
Let us introduce ourselves: KnowledgeOwl is a knowledge base software. We help people build knowledge base websites that can be used as help centers, internally, or a mix of both. We have wealth features built specifically for the needs of authoring, editing, and securely sharing up-to-date and trustworthy information.
You don't have a knowledge base for your employees.
It's hard for new employees to get up to speed, and employees waste time answering the same questions over and over again, which is a waste of both time and money.
You don't have a knowledge base for your customers.
They can't self-serve, leading to reduced customer satisfaction and increased support costs.
Your current knowledge base isn't working for you.
It might have let you down or doesn't have features you need. You might be being forced to switch. It might be homegrown, hard to use, hard to update, or just not getting the job done.
You don’t have a knowledge base set up for your employees, and hoo boy, those repeat questions are getting annoying
An internal knowledge base can allow you to create a single source of truth for your employees where they can get the answers they need to do their jobs effectively. You can house policies and procedures, employee handbooks, links to commonly used resources, and files for employees to download all in one easy to search place.
Let your senior level employees focus on their jobs instead of having to always help others do theirs. Linda loves to help, but she’ll appreciate the extra time you’re saving her, and the boost in productivity and positivity you’ll see in your staff.
KnowledgeOwl allows you to section off content so that different groups of readers access different parts of your knowledge base. You can organize things in a way that allows your knowledge base to do a lot of the heavy lifting in training new employees.
You can set content review schedules, so that employees know they can trust the content they’re reading, and you can set up SSO so that employees can access the KB without friction.
There are loads of other features we offer to help you keep your employees in the know and able to self-serve and better help your customers.
If you’d like to see if KnowledgeOwl is a good fit for your company, we’ll be happy to chat without any weird sales pressure!
You don’t have a knowledge base for your customers, and that’s a problem for everyone.
Your support staff are answering the same questions over and over, and your customers are annoyed that they need to wait for answers to simple questions.
KnowledgeOwl can help you create a Help Center for your customers that works for you, your support team, and your customers.
You can fully customize and brand it so that it can serve you double as a marketing tool.
A strong search features makes it easy for your customers to self-serve. There are a number of features that allow you to be confident your content is being updated and reviewed regularly, so readers know they can trust the information they’re receiving. A contextual widget allows you to install the knowledge base directly into your own software, so the answers are always at your customers’ fingertips.
You can set up SSO, so that your customers can be logged in via your own software, too. KnowledgeOwl has so many helpful features, and we’d love to chat to see exactly how we can best serve your needs!
You have a knowledge base but it's not cutting it.
Maybe you’re using a CMS that isn’t actually built specifically to be a knowledge base? Or you have a homegrown solution that slow and ugly? Maybe you’re using the built-in help center of your ticketing software and finding it lacking? Or your current solution works, but you’re being forced to switch because of costs or something else?
There are loads of reasons you might need to change your knowledge base software, and the important thing is that the next one serves you well.
A good Search, customizability, simple authoring, unlimited readers, tools to help you keep your content up-to-date and trusted, Single-Sign-On, Versioning, are just a few of the features we offer at KnowledgeOwl, and what might make us a better option than your current knowledge base.
If you'd like to talk specifics on how we might be a good replacement for you, we’ll be happy to pop on a call with you to see if we have what you need!
Who is switching to KnowledgeOwl:
What does the switching process look like?
Create your 30-day KnowledgeOwl trial.
It's free, no credit card required, and only takes a few minutes. Start your trial here.
Get in touch with us.
We can do a regular ol' demo, or just chat about your needs and ensure we can deliver on those. Here is where you can book some time with us.
Get your team onboard.
Walk decision-makers and colleagues who will be using our product through the benefits of KnowledgeOwl.
Migrate your content.
If it's your first knowledge base we can help you map out a plan to build it, or if you're coming from another platform, we can help out with the import.
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