The knowledge base your security, legal and compliance teams
will approve.
Awarded for 5 years straight on
Migrate easily from
SAML SSO (Okta, Azure, Google)
Closed-system AI with zero hallucinations
Contracts your lawyer can edit
“While we were battling integration headaches with a much larger platform, KnowledgeOwl quietly rolled out a feature that solved the exact problem—right when we needed it.
They’ve proven more agile and attentive than vendors ten times their size.”
Jesse B.
Verified G2 · Sept 2025
11+
Years in business
90+
NPS, 5 years straight
4.6 / 5
on G2 · 189 reviews
Government
Energy
Insurance
Enterprise SaaS
Healthcare
Education
Financial services
About
KnowledgeOwl Enterprise is a knowledge base platform for regulated organizations that need closed-system AI, SSO, and contracts their legal team can edit.
Customers include government agencies, enterprise SaaS and data companies, energy providers, and insurance firms.
Built to pass your security review
the first time.
Everything your IT, security, and procurement teams will ask for, all listed here so you can forward this page, not forward a thread.
Role-based access controls
Granular permissions down to the article. Different audiences see different content. No leaks across groups.
Single Sign-On
SAML 2.0, Okta, Azure/Entra, Google Workspace, Salesforce. SSO setup is concierge, our team configures it with yours.
Closed-system AI
The chatbot answers questions using only content from your knowledge base. Your content never leaves, and never trains an external LLM.
Contracts you can negotiate
Autorenewal, use-of-brand, embedded links, standard T&Cs, all open to change. Your legal team edits, we respond.
Daily geo-redundant backups
Backups to two geographic locations. Maximum 24 hours of data at risk. Full HTML zip and PDF export tools for compliance archival.
CAIQ assessment
Full CAIQ (Consensus Assessments Initiative Questionnaire) and information-security documentation available on request.
Data Processing Addendum
GDPR-compliant DPA ready to sign. Named subprocessor list maintained.
99.9% uptime SLA
Service credits for downtime. Public status page. P1 incident response committed in contract.
Sandbox environment
Complimentary sandbox for testing, staging, and security validation. No production-data co-mingling.
Awarded for 5 years straight on
Migrate easily from
What your security team wants to see
Granular user permissions locked down with SSO.
Role-based access controls with 70+ permissions you can edit, Custom HTTP response headers, SSO and more to make sure that you are fully compliant.
Awarded for 5 years straight on
Migrate easily from
AI your legal team can sign off on
The chatbot that tells you when it doesn't know
Most AI vendors ask you to trust the model. We take a different approach: the chatbot can only source answers from your knowledge base. That means no external data, none of your content leaving your knowledge base, no hallucinations.
Closed system, by design
Retrieval-augmented. Every answer is grounded in an article you published. The LLM never sees anything outside your KB.
Cites every source
Each answer links back to the source article. Your readers can verify. Your compliance team has a paper trail.
Says “I don’t know” when it doesn’t know
If the answer isn’t in your content, the chatbot doesn’t invent one. It asks you to update the KB, instead.
Awarded for 5 years straight on
Migrate easily from
For government, healthcare, and finance teams this is often the gate: the AI has to be a closed system. Ours is. That’s what lets IT, security, and procurement sign off, without spending months on a risk review.
Plugs into the stack
you already have.
Single sign-on, analytics pipelines, support desks, messaging, and dev workflows are the connections enterprise teams ask for most on our calls.
Identity & SSO
Okta
Microsoft Entra (Azure)
Google Workspace
SAML 2.0
Salesforce SSO
OneLogin
ADFS
Data & analytics
PowerBI
Looker
Segment
Google Analytics
Mixpanel
Amplitude
CRM & support
Salesforce
HubSpot
Zendesk
Intercom
Freshdesk
Help Scout
Front
Messaging & collaboration
Slack
Microsoft Teams
Developer & custom
MCP: incubating
Open REST API
Webhooks
Embeddable chatbot
Zapier
Custom importers
"The ease of integrating KnowledgeOwl into our company was really smooth, and it has been easy for new authors to pick up. We've been using KO for over 9 years, and the added features, functionality, and now AI components have been very useful."
Amy Z.
Knowledge Management Senior Analyst · Enterprise (>1,000 emp.) · G2
"KnowledgeOwl is very intuitive and easy to write articles with. It hardly requires any explanations when a colleague needs to support with writing articles. Their Customer Service and team overall is exceptional — very quick, friendly and most importantly always helpful."
Marie S.
Team Lead Solution Expert · Mid-Market (51–1,000 emp.) · G2
From security review to launch day, we’re at your side.
DAY 1
Demo call (30 min)
Schedule to talk with an knowledge management expert on our team without jumping through hoops.
WITHIN WEEK 1
Proposal in your inbox
Pricing scope, real answers to all of your questions, and a timeline in your inbox that fits your specific use case.
WEEK 1-2
Free proof of concept
We import a sample of your real content (Confluence, SharePoint, Zendesk, PDFs, anything). We configure SSO with your IT team. Your security team tests.
WEEK 3-4
Concierge onboarding
We help migrate your content. We build your custom theme at no extra cost. You review and approve.
ONGOING
Go live
Dedicated account manager, weekly office hours, and product development that responds to what you ask for. We don’t disappear after signing; we partner with you to ensure you meet your goals.
Awarded for 5 years straight on
Migrate easily from
Migration
You don’t have to rebuild. We move it for you.
The fear isn’t learning a new tool, it’s the time it takes to migrate the content you already have to a new platform. We handle imports directly: dedicated tools for every major source, plus free 1:1 migration support where our team does the heavy lifting.
Phase 1
Move what you have
PDFs from SharePoint, exports from Confluence, articles from Zendesk. Structure, redirects, and metadata preserved.
Phase 2
Clean up as you go
No big-bang conversion. Run KnowledgeOwl side-by-side with your legacy system. Convert content at your pace.
Phase 3
Switch off the old system
Once content, links, and users are migrated, we help sunset the old system. Zero downtime for your readers.
Awarded for 5 years straight on
Migrate easily from
What customers say
The kind of partner you’d hope for.
“KnowledgeOwl has dramatically improved our company-wide knowledge bases. With KO, we can update an article as quickly as editing a Word document. This ease has allowed us to increase accuracy, reduce editing turnaround times, and expand our knowledge base without increasing headcount. The KO team has been a great resource — from customizing the look and feel of our knowledge bases, to quickly responding to all of our questions. They made the transition quick and easy.”
Clinton King
Training Team Manager
Frequently Asked Questions
How does pricing work?
Are you GDPR compliant?
Do you offer custom contracts?
Is the AI chatbot included?
What happens to our content if we leave?
Can I backup my content?
Can we test and try it out?
How does your support work?
Worth 30 minutes?
One call. Then a proposal in your inbox within 24 hours — MSA, DPA, CAIQ, scope, and price. Everything your team needs to decide, all at once.
Awarded for 5 years straight on
Migrate easily from