Your docs give back.
We're owl in this together.

Your docs give back.
We're owl in this together.

Your docs give back.
We're owl in this together.

At KnowledgeOwl we believe that business can be a force for good.

At KnowledgeOwl we believe that business can be a force for good.

At KnowledgeOwl we believe that business can be a force for good.

OUR MANIFESTO

KnowledgeOwl is a knowledge base software company from people who care, for people who care.

KnowledgeOwl is a knowledge-base software company from people who care, for people who care.

KnowledgeOwl is a knowledge-base software company from people who care, for people who care.

We share the KnowledgeOwl experience
Making valuable knowledge base software
Giving great service to everyone we meet
With the belief that business can be a force for good
Being helpful and kind in all our actions
To make life better for ourselves,
Our teammates, our customers,
And our communities too.

We share the KnowledgeOwl experience
Making valuable knowledge base software
Giving great service to everyone we meet
With the belief that business can be a force for good
Being helpful and kind in all our actions
To make life better for ourselves,
Our teammates, our customers,
And our communities too.

We share the KnowledgeOwl experience
Making valuable knowledge base software
Giving great service to everyone we meet
With the belief that business can be a force for good
Being helpful and kind in all our actions
To make life better for ourselves,
Our teammates, our customers,
And our communities too.

We believe business can be a force for good for
our communities and planet

KnowledgeOwl is a knowledge-base software company from people who care, for people who care.

KnowledgeOwl is a knowledge-base software company from people who care, for people who care.

  • Planting 5 trees per annual customer survey response via Eden Reforestation Projects.

  • 2% for People and Planet

  • logos

  • Sponsoring communities and projects we love since 2017 including Write the Docs, The Not-Boring Tech Writer podcast (which we bought!), and Support Driven.

  • Paid time for KO employees to volunteer in our own communities. 

  • Dedicated KnowledgeOwl Vowlunteer Week (July 8-12).

  • Partnership with Eden: People+Planet (formerly Eden Reforestation Projects)

A force for good for
our customers

KnowledgeOwl is a knowledge-base software company from people who care, for people who care.

KnowledgeOwl is a knowledge-base software company from people who care, for people who care.

At the center of all that is a true dedication to providing an amazing experience for our customers, what we call the KnowledgeOwl experience. We build features based on customer requests and input. We give customers a lot of ways to customize their knowledge bases and we pride ourselves on quick support turnaround and helpful solutions.


  • 2 short 2 line testimonials

  • Fast, exceptional, expert and personalized support.

    • Our CS NPS score is off the charts (close to 100, definitively 90+, probably closer to 100)

  • customer funded , not investor funded

  • You can read review and check our customert at … - link to customers page -

A force for good for
our team

KnowledgeOwl is a knowledge-base software company from people who care, for people who care.

KnowledgeOwl is a knowledge-base software company from people who care, for people who care.

Our team and support is loved and trusted by
over 400+ product and support teams

"Its got a lot going for it definitely! Besides being a user-friendly, easy-to-set up platform, its essentially built to empower users. I love its knowledge base, its capacity for self service, its insights and analytics, its ability to integrate tangibly.

I've come to also appreciate its search and branding functionality too from a Marketing perspective. If you've used Knowledgeowl, you know it all."

Lisa Rothrock, Director of Brand Strategy

"I totally love this knowledge base! It's world-class, really an App that's got it all as a single source of truth. It's robust, user-friendly, full of excellent knowledge management features that surprised me after implementation. Can customize content superbly, can integrate and has a search function that's really tops. A platform i frequently use for its top drawer capabilities."

Danny Green, Content Advisor

What an amazing Knowledge Base platform. Easy-to-set up, user-friendly, integrates superbly, has got brilliant user support team. I use it a lot. Its exceptional in understanding your business problems and solving them. Its highly customizable as well. If you know, you know.

Arthur McKinnon, Regional Managing Editor

It's intuitive and easy to understand, it works well, and is simple to get up and running. The team that built it clearly knew a lot about managing knowledge and I go to their website for recommendations and best practices. Their customer support is extremely knowledgeable and responsive.

Verified User in Higher Education

KnowledgeOwl has incredible customer service! Not only is their response time incredible, but their overall mentality towards service is what truly stands out. When I reach out to them I don't feel like my request is a ticket waiting to be worked - I know they have read my emails & are replying to me specifically (vs an auto reply) with knowledgeable responses. They make doing business so easy! (& enjoyable!)

Jessica Howard

Intuitive, smart, easy to use and the most positive, responsive, and caring Customer Support team on the planet!

Jennifer Alford

I've managed help centers on Zendesk, Help Scout, and KnowledgeOwl. KnowledgeOwl is the easiest and most comfortable to use by far. Even with my limited code knowledge, I've been able to evolve my info architecture without breaking links, add collapsing sections to break up long topics, and install custom headers to set certain articles apart.

Diane Gilleland

The user interface to create articles is very easy to use and straightforward. It is also very customizable with CSS. So we can brand it to match our style. Not to mention the customer service is top notch. They take it to the next level!

Jacquie Witte

Right out of the gate, let me say that if you are looking for an efficient, reliable, and intuitive knowledge base software, look no further! KnowledgeOwl changed the game for us when we switched to them 7 years ago, and it keeps making my job easier with their frequently released enhancements and exceptional support…

Sandi Olson