Your docs give back.
We're owl in this together.
At KnowledgeOwl we believe that business can be a force for good.
A force for good
For our Planet
1% of our revenue for the planet
Dedicating 1% of sales embeds environmental impact into our operations. Regardless of profitability, we are committing to giving back 1% of our revenue. Half of that must be in direct monetary donations, whereas the other half can be in flexible giving like in-kind donations, employee volunteer time, and 1% for the Planet advertising.
We plant 5x trees for every response to our annual customer survey
We plant 5x trees for every response to our annual customer survey via Eden Reforestation Projects
We are a Certified B. Corporation operating with high standards
Verified high standards of social and environmental performance, transparency and accountability
A force for good
For our Communities
We donate 1% of our profits for the people
We 1% of profits to different organizations of the employees choosing, in the name of the employee,making a difference in our own communities with the support of KnowledgeOwl. Pledge 1% is an easy way to leverage a portion of your future success to support nonprofits in your community.
We sponsor communities and projects we love since 2017
Write the Docs, The Not-Boring Tech Writer podcast (which we bought!), and Support Driven.
We offer paid time to our employees to volunteer in their own communities
Our Give a Hoot in your Community program offers paid time for our employees to volunteer. We pay them to give their time to organizations that are helping improve the different communities they live in.
We have a dedicated KnowledgeOwl Vowlunteer week every year
Dedicated KnowledgeOwl Vowlunteer Week (July 8-12).
A force for good
For You and our Customers
We have the "Most caring customer support team on the planet"
This is how Jennifer Alfort, a customer of us described our support quality on her G2 review. Our CS NPS score is off close to 100m and our founders are still part of the support team. Great customer service is our North Star. Check out our customers and reviews for more.
We're bootstrapped and customer-funded.
We've no investors and no plans to grow fast and sell
KnowledgeOwl runs on its own profits, with no outside investment or interests. The only people we answer to are our customers (and the IRS).
We follow the customer-driven development approach - we listen to what our customers need and want, and we build the software for them
We build features based on customer requests and input and give customers a lot of ways to customize their knowledge bases to their needs
We're among the top rated knowledge base software on G2 Crowd
And we're proud for it!
Our team and support is loved and trusted byover 400+ product and support teams
You'll be surprised by how easy maintaining your product docs will become.
A force for good
For our Team
We are part of the People-First Jobs and have a happy team with a 100% eNPS score
Our team can bill up to 20% of their hours towards learning and professional development
On top of this we also offer an automatic annual cost of living increase to their salary.
We support the 25-hour workweek and embrace the creative spirit of our team
Erica Beyea works a 25-hour workweek, which allows her much more time to dedicate to her painting practice. In her story you can read how joining a people-first team helped her achieve true work-life balance.
Our team and support is loved and trusted by
over 400+ product and support teams
"Its got a lot going for it definitely! Besides being a user-friendly, easy-to-set up platform, its essentially built to empower users. I love its knowledge base, its capacity for self service, its insights and analytics, its ability to integrate tangibly.
I've come to also appreciate its search and branding functionality too from a Marketing perspective. If you've used Knowledgeowl, you know it all."
Lisa Rothrock, Director of Brand Strategy
"I totally love this knowledge base! It's world-class, really an App that's got it all as a single source of truth. It's robust, user-friendly, full of excellent knowledge management features that surprised me after implementation. Can customize content superbly, can integrate and has a search function that's really tops. A platform i frequently use for its top drawer capabilities."
Danny Green, Content Advisor
What an amazing Knowledge Base platform. Easy-to-set up, user-friendly, integrates superbly, has got brilliant user support team. I use it a lot. Its exceptional in understanding your business problems and solving them. Its highly customizable as well. If you know, you know.
Arthur McKinnon, Regional Managing Editor
It's intuitive and easy to understand, it works well, and is simple to get up and running. The team that built it clearly knew a lot about managing knowledge and I go to their website for recommendations and best practices. Their customer support is extremely knowledgeable and responsive.
Verified User in Higher Education
KnowledgeOwl has incredible customer service! Not only is their response time incredible, but their overall mentality towards service is what truly stands out. When I reach out to them I don't feel like my request is a ticket waiting to be worked - I know they have read my emails & are replying to me specifically (vs an auto reply) with knowledgeable responses. They make doing business so easy! (& enjoyable!)
Jessica Howard
Intuitive, smart, easy to use and the most positive, responsive, and caring Customer Support team on the planet!
Jennifer Alford
I've managed help centers on Zendesk, Help Scout, and KnowledgeOwl. KnowledgeOwl is the easiest and most comfortable to use by far. Even with my limited code knowledge, I've been able to evolve my info architecture without breaking links, add collapsing sections to break up long topics, and install custom headers to set certain articles apart.
Diane Gilleland
The user interface to create articles is very easy to use and straightforward. It is also very customizable with CSS. So we can brand it to match our style. Not to mention the customer service is top notch. They take it to the next level!
Jacquie Witte
Right out of the gate, let me say that if you are looking for an efficient, reliable, and intuitive knowledge base software, look no further! KnowledgeOwl changed the game for us when we switched to them 7 years ago, and it keeps making my job easier with their frequently released enhancements and exceptional support…
Sandi Olson
