Pricing

Straightforward pricing.
No hidden upsells, no surprises.

Straightforward pricing. No hidden upsells, no surprises.

"We've used many KBs out there, and KnowledgeOwl has the best features for the price."

Scott R. on

Scott R. on

KnowledgeOwl

For Good

25% Discount

B Corporations

Non-profits

One plan, all features included.

$

100

100

/ month (For real! No annual lock-in and you can actually pay monthly)

/ month

Pay extra only for extra authors and knowledge bases.
Save 10% if you pay yearly, or save 15% if you pay 2 years in advance, or 20% if you pay for 3 years in advance.

KnowledgeOwl For Good

25% discount for nonprofits, B Corps, and purpose-driven orgs

25% discount for nonprofits, B Corps, and purpose-driven orgs

Knowledge Bases

1 included · $50 per extra knowledge base per month

A knowledge base is a website to deliver your content. Each knowledge base has its own theme, security, and settings and can be public, private or mixed at no extra-charge.

Authors

1 included · $25 per extra author per month

An author is someone who can create and edit content, customize settings, or view reporting.

Readers

Unlimited private and public readers included

A reader is anyone who can view your knowledge base. You can have unlimited readers for your knowledge bases. You can also create Reader Groups to segment readers and show different content to different readers and make content private as well without any extra cost.

Support

Awesome first-class support from real experts with no quotas or limits on emails, meetings, etc.

"The support for KO is amazing! KO staff respond quickly, which to me makes all the difference. But KO goes even further with additional tools and content for self-service and self-resolve situations, and who doesn't greatly appreciate being empowered in that way?!?"

Features

All features included. No hidden upsells and upgrades.

SSO, private and mixed knowledge bases, full customization control over your HTML, CSS and JS, and many more!

25% discount for good causes

We offer a 25% discount for nonprofits, B Corps, and purpose-driven orgs.

Business can be a force for good :)

EXTRAS

Need a custom security and legal setup?
Our extras have got you covered.

Need a custom security and legal setup? Our extras have got you covered.

Need a custom security and legal setup? Our extras have got you covered.

Business Extras

99.5% uptime SLA

Priority support

BAA Agreement (for HIPAA compliance)

Upload your own SSL certs

+ $275 / month

Enterprise Extras

99.9% uptime SLA

Vendor security forms

Custom SLA / Terms of Service / HIPAA compliance

Dedicated account management with priority support

Upload your own SSL certs

+ $1150 / month

Loved by 3,200+ knowledge base authors in
software companies around the world

Loved by 3,200+ knowledge base authors in software companies around the world

"The user interface to create articles is very easy to use and straightforward. It is also very customizable with CSS. So we can brand it to match our style. Not to mention the customer service is top notch. They take it to the next level!"

"The user interface to create articles is very easy to use and straightforward. It is also very customizable with CSS. So we can brand it to match our style. Not to mention the customer service is top notch. They take it to the next level!"

Extend your trial for free - no card required

Free 1:1 migration support from

maker

Extend your trial for free - no card required

Free 1:1 migration support from

maker

Extend your trial for free - no card required

Free 1:1 migration support from

maker

features included

What's included in your plan?
Absolutely everything!

Writing and editing content

  • No code required creating of articles

  • Host unlimited images and video

  • Unlimited articles, uploaded files, categories - no limit to how much content you add to your kb

  • Embed video or other content into your kb

  • Redirect to external resources 

  • Full access to HTML/CSS/JS if you wish to further customize. 

  • Unlimited articles and categories

  • Unlimited nesting of categories

  • Reusable content and code snippets

  • Published, draft, needs review, rejected status for articles 

  • Automatically set Needs Review status intervals to ensure content is always up-to-date

Integrations and API

  • API access 

  • Webhooks

  • Slack integration

  • Zendesk integration

  • Zapier integration

Permissions and roles

  • Separate information for different groups of readers

  • Granular control who can read what content

  • Granular control who can edit what content

  • Unlimited groups of readers or author types

Versioning and history

  • Major and minor version options

  • Create new versions prior to publishing them

  • Recent revisions tool to diff changes 

  • Easily restore content history

Security

  • Control access to your content

  • Control permissions of your authors in the account

  • Always SSL with free SSL certificates

  • SSO included for readers and authors 

  • GDPR and security shield compliant 

  • Data Center Security

Search

  • Google-like results out of the box

  • Automatic indexing

  • No tagging required

  • All content automatically scraped for search results

  • PDF content indexed for search

  • Synonym library

Glossary

  • Import glossary terms in bulk

  • On-hover definitions within articles

  • Add Glossary terms to Search

File Library and management

  • Upload and store files to your knowledge base

  • Files up to 200MB and no limit on the amount of files

  • Export PDF version of articles, categories, or entire knowledge base

  • Tag management

  • File references (see where the files are being used within your KB)

Reporting and Analytics

  • Third party analytics support

  • High-level dashboard view of your knowledge base including:

    • See what articles are being read (or not) 

    • See what search terms aren’t getting results 

    • See what tickets your contact form has deflected

    • Measure impact of help widget in your software

Branding

  • Access to KnowledgeOwl’s built-in themes

  • No coding required to style your KB - Add your logo, colors, and fonts

  • Incredibly customizable - ability to access, add, edit code throughout your knowledge base

  • Custom domain support, use your own domain for the KB

  • Customize text tool: change navigational and other text within your KB

  • Customize site: ability to add HTML, CSS, Javascript, etc. to any area of the site

  • Create a live knowledge base within minutes

Reader experience

  • Related articles

  • New, updated, and popular article lists

  • Favorites

  • Call outs for new or video content

  • Required reading option

  • Article rating & commenting options

  • Embed or redirect to content from outside of knowledge base

Customer support

  • Unlimited access to our friendly support and success owls who are committed to helping you maximize the benefit you get from KnowledgeOwl.

Widget

  • Embed widget directly into your own software, so KB is always present

  • Suggested articles based on where user in located within your software

  • Contact form and ticket deflector

SEO

  • Title tags

  • Meta Descriptions

  • Sitemap generation

Importing

  • From Freshdesk

  • From Zendesk

  • From Confluence

  • Using our API

How software teams are using KnowledgeOwl

Loved by 3,200+ knowledge base authors in software companies around the world

How software teams are using KnowledgeOwl

Loved by 3,200+ knowledge base authors in software companies around the world

How software teams are using KnowledgeOwl

Loved by 3,200+ knowledge base authors in software companies around the world

Your pricing questions, answered.

Can I talk to someone or schedule a demo?

How do you define an author?

What do you mean by knowledge base?

Do you have SSO?

What is your cancellation policy?

What is your refund policy?

What happens if my credit card fails?

Can I talk to someone or schedule a demo?

How do you define an author?

What do you mean by knowledge base?

Do you have SSO?

What is your cancellation policy?

What is your refund policy?

What happens if my credit card fails?

Can I talk to someone or schedule a demo?

How do you define an author?

What do you mean by knowledge base?

Do you have SSO?

What is your cancellation policy?

What is your refund policy?

What happens if my credit card fails?

Still have questions?

Drop us an email at hoot@knowledgeowl.com and we'll get back to you in a few hours with all the answers you need.

You’re 3 steps away from building the knowledge base your customers and team have been dreaming of.

1

Create your knowledge base for free in just a few minutes

2

Migrate your articles with 1:1 help from the KnowledgeOwl team

3

Easily update and share your docs with your team and customers

You’re 3 steps away from building the knowledge base your customers and team have been dreaming of.

1

Create your knowledge base for free in just a few minutes

2

Migrate your articles with 1:1 help from the KnowledgeOwl team

3

Easily update and share your docs with your team and customers

You’re 3 steps away from building the knowledge base your customers and team have been dreaming of.

1

Create your knowledge base for free in just a few minutes

2

Migrate your articles with 1:1 help from the KnowledgeOwl team

3

Easily update and share your docs with your team and customers