"Easy To Use, Fantastic Support, Tons of Customization"

"Easy To Use, Fantastic Support, Tons of Customization"

Your public help center and private
documentation, owl in one place.

Your public help center and private documentation, owl in one place.

Software teams use KnowledgeOwl daily to build, manage, and share public and private knowledge bases with their customers and teams with ease.

Search…

Read our getting started guide.

Write the docs

Look and feel

Features

Reporting

Security and permissions

Account and billing

Updated Articles

Domain Settings

Add reCAPTCHA

Configure public subscriptions

See more...

Your Knowledge Base

Customize it as much as you want. Control not only your CSS styles but also your HTML and JS code.

Google-style search that doesn't suck! Works out of the box with zero configuration from you.

Never worry about pricing surprises! One plan, all features included.

Restrict access to your knowledge-base content. Keep public and private content under the same system, use SAML SSO, authenticate with your users and more…

Make your authors lives 3x more productive with specialized features they'll fall in love with…

Used daily by customer support and product teams in software companies

"We love the total customization, the overall look and feel, the icons, the table of contents, the ability to create sub-categories, the glossary, the pop-up definitions on glossary terms! In just minutes we were able to create something that looks beautiful and matches the theme of our website!"

Search…

Read our getting started guide.

Write the docs

Look and feel

Features

Reporting

Security and permissions

Account and billing

Updated Articles

Domain Settings

Add reCAPTCHA

Configure public subscriptions

See more...

Your Knowledge Base

Customize it as much as you want. Control not only your CSS styles but also your HTML and JS code.

Google-style search that doesn't suck! Works out of the box with zero configuration from you.

Never worry about pricing surprises! One plan, all features included.

Restrict access to your knowledge-base content. Keep public and private content under the same system, use SAML SSO, authenticate with your users and more…

Make your authors lives 3x more productive with specialized features they'll fall in love with…

Used daily by customer support and product teams
in software companies

"We love the total customization, the overall look and feel, the icons, the table of contents, the ability to create sub-categories, the glossary, the pop-up definitions on glossary terms! In just minutes we were able to create something that looks beautiful and matches the theme of our website!"

Search…

Read our guide

Look and feel

Features

Reporting

Account and billing

Your Knowledge Base

Customize it as much as you want. Control not only your CSS styles but also your HTML and JS code.

Google-style search that doesn't suck! Works out of the box with zero configuration from you.

Never worry about pricing surprises! One plan, all features included.

Restrict access to your knowledge-base content. Keep public and private content under the same system, use SAML SSO, authenticate with your users and more…

Make your authors lives 3x more productive with specialized features they'll fall in love with…

Used daily by customer support and product teams in software companies

"We love the total customization, the overall look and feel, the icons, the table of contents, the ability to create sub-categories, the glossary, the pop-up definitions on glossary terms! In just minutes we were able to create something that looks beautiful and matches the theme of our website!"

Is this how you feel?

You

My current knowledge base setup feels slow and clunky.
Neither our team nor our customers enjoy using it. 😟

I kinda hate it and sometimes I even feel embarrassed about it…

We used to feel the same. That's why we built the knowledge management tool we wish that existed.

Marybeth

MB

CEO

A Knowledge Base software for
people who care, from people who care.

A Knowledge Base software for people who care, from people who care.

We take support VERY seriously at KnowledgeOwl. Our support team consists of documentation experts based in US and our founders join our support team DAILY.

You won't find junior superficial support here.

A letter from Diane, a KnowledgeOwl customer…

A letter Diane, a KnowledgeOwl customer, sent us a while ago…

From: Diane, Customer Support at Sendowl

To: Marybeth, CEO at Knowledgeowl

Hi Marybeth,


As I’m wrapping up my time at SendOwl, I just had to reach out and say once more what a joy it’s been to work with KnowledgeOwl.


In the tech industry, as we all know, things sometimes don’t work as we expect, or as we’d like.


But KnowledgeOwl has consistently been my one place where everything does work, and where I can easily do everything I need to do.

It’s so clear from the platform that it’s built with care and attention, and a real understanding of your users...


And I’ve said this before, but your team is also stellar. Time and again I’ve received the best customer support I’ve had in this industry.

Here’s hoping that wherever I land next, they’re using KnowledgeOwl. If not, I will start lobbying on Day 1. :-)


Wishing you all the best, and THANK YOU.


Cheers, Diane

We also believe business can be a force for good!

That's why we're a certified B.corporation, we offer 25% discount to nonprofits, B Corps, and purpose-driven orgs and we also we donate annually to various organizations.

- Marybeth, CEO at KnowledgeOwl

FEATURES

You'll be surprised by how easy
maintaining your product docs will become.

You'll be surprised by how easy maintaining your product docs will become.

"I totally love this knowledge base! It's world-class, really a software that's got it all as a single source of truth. It's robust, user-friendly, full of excellent knowledge management features that surprised me after implementation. Can customize content superbly, can integrate and has a search function that's really tops. A platform i frequently use for its top drawer capabilities."

"I totally love this knowledge base! It's world-class, really a software that's got it all as a single source of truth. It's robust, user-friendly, full of excellent knowledge management features that surprised me after implementation. Can customize content superbly, can integrate and has a search function that's really tops. A platform i frequently use for its top drawer capabilities."

- Danny Green

Think we're exaggerating?

Get full control over the 🔒 access and security of your content.

READER GROUPS

Show different content to different people with reader groups

With reader groups you can make articles or categories visible and searchable only to specific audiences. For example, you can separate content between customers and employees or restrict certain content to management or executives within your organization.

"Don't ever change this feature, it sets you apart."

"The biggest win which is why I eventually signed up was that it was one of the few (if only) platforms that gave you the ability to create different groups and control which articles could be seen by those groups. This is the killer feature which is allowing me to segment content by group internally and externally so that I can have both public and private articles all managed within one system. Don't ever change this feature, it sets you apart."

BR

Brian from Rewrite

MB

SAML SSO or Remote authentication

Allow your customers to log in with their existing accounts to access and read your content.

Use an existing SAML identity provider such as ADFS, G Suite, Azure AD, or Okta or use remote authentication to authenticate your customers through your own application.

Give your readers a Google-style search 🔍 that works out of the box. No setup required.

robust search without the non-sense

Just publish your articles and your readers will be able to find them when searching.

KnowledgeOwl search is typo-tolerant, and pulls up words with the same root. On top of this if you have variations of the official term you can set them and even if someone isn't looking up the "right" word for something, they'll still find what they need. 

A 3-minute demo from Erica, one of our customer support team members! 👇

"Received compliments from our clients and employees about all the positive changes in the search"

We began the migration of our entire knowledge base to KnowledgeOwl in 2022, and had an amazing experience. Their support is unmatched, as proven by the detailed help we got for the transfer of our content and design. They went above and beyond to make sure our transition was as smooth as possible.


Since our move, we've received compliments from our clients and employees about all the positive changes in the search and usability. Our documentation team has also saved time with the back-end functionality such as article tagging, file labels, article versioning, and bulk actions.

Sharon Chester, Documentation Manager

MB

Easy-to-use out of the box.
Fully customizable ⚙️ when
you need it to be.

Easy-to-use out of the box. Fully customizable ⚙️ when you need it to be.

customization settings

You can tweak more than just the CSS.
Go wild and change your HTML and JS if you want to.
There are no limits.

Brand your entire knowledge base as much as you like. You can fully customize more than just the homepage!

Migrating to KnowledgeOwl is easy. Our support team will help you migrate your content, and customize its look and feel.

We’re proud to be among the top rated knowledge base software on G2 Crowd

We’re proud to be among the top rated knowledge base software on G2 Crowd

How software teams are using KnowledgeOwl

Loved by 3,200+ knowledge base authors in software companies around the world

Make your authors' lives better 😍 and always keep your docs up-to-date

article versioning and drafts support

Not ready to publish yet? Create a new version ahead of time and stage your article changes.

Being able to stage changes ahead of time - whether to get someone else to review/proofread, to time to a specific release date, or wait for additional info - can remove a lot of that stress. Make a new version of your article before publishing it, and have others review or edit your articles before they go live. Keep an audit history of different versions of content used over time.

Automatic 'Needs Review' Status

Say goodbye to stale information. Get automatically reminded to review outdated articles.

Automatic 'Needs Review' status is an option to automatically flag your articles for review at intervals that you choose. You can set it and forget it and you’ll be reminded automatically as the interval that makes sense for your needs. 

"KnowledgeOwl is the easiest and most comfortable to use by far"

"I've managed help centers on Zendesk, Help Scout, and KnowledgeOwl. KnowledgeOwl is the easiest and most comfortable to use by far. Even with my limited code knowledge, I've been able to evolve my info architecture without breaking links, add collapsing sections to break up long topics, and install custom headers to set certain articles apart. ...And every time I've had a question, I can either find clear, complete documentation or I can reach a knowledgeable, friendly human being who goes out of their way to help me. It's the very best help center tool I've ever found."

Diane Gilleland

MB

Last but not least, enjoy a fair and straighforward pricing.

straightforward Pricing

One plan, all features included.

Pay extra only for extra authors or knowledge bases. Get unlimited (private and public) readers, SSO, private content, and all features at no extra cost. Never worry again that the one feature you suddenly need will cost you thousands of extra $$$.

KnowledgeOwl

For Good

25% Discount

B Corporations

Non-profits

$

$

$

100

100

/ month

/ month

Pay extra only for extra authors and knowledge bases.
Save 10% if you pay yearly - only $90/month!

KnowledgeOwl For Good

25% discount for nonprofits, B Corps, and purpose-driven orgs

25% discount for nonprofits, B Corps, and purpose-driven orgs

"Best features for the price"

We've used many KBs out there, and KnowledgeOwl has the best features for the price.

Scott Rowland

MB

so much more…

Many more features to level up your help center and product docs.

Reporting. Get insights on how your knowledge base is being used.

Internal Notes to public articles. Communicate with your team about specific articles.

Host multiple KBs. A single plan & subscription for multiple projects.

SEO settings. Use your knowledge base to help attract new customers.

Preview before publishing. See and approve your work before your readers do.

Many more features. Sign up today and discover them yourself!

You’re 3 steps away from building the knowledge base your customers and team have been dreaming of.

1

Create your knowledge base for free in just a few minutes

2

Migrate your articles with 1:1 help from the KnowledgeOwl team

3

Easily update and share your docs with your team and customers

You’re 3 steps away from building the knowledge base your customers and team have been dreaming of.

1

Create your knowledge base for free in just a few minutes

2

Migrate your articles with 1:1 help from the KnowledgeOwl team

3

Easily update and share your docs with your team and customers

You’re 3 steps away from building the knowledge base your customers and team have been dreaming of.

1

Create your knowledge base for free in just a few minutes

2

Migrate your articles with 1:1 help from the KnowledgeOwl team

3

Easily update and share your docs with your team and customers