KnowledgeOwl is great. I'd recommend them to anyone looking to build a knowledge base. Their friendly team and wealth of support resources make it a joy to work with. Managing our knowledge base is now my favorite part of my job responsibilities.
Product Manager at Inspired eLearning, LLC
I love KnowledgeOwl and recommend it to my clients whenever it's appropriate for their documentation challenges! Their support before, during and since implementation has been spectacular.
The support we receive from everyone at KnowledgeOwl is unlike any I have experienced with other products I've used. They are lightning fast with their responses and go above and beyond to make sure we are good to go. We are thrilled to be partnered with KO; they have allowed us to create a knockout online help center, and their enhancements help us keep it fresh!
I love your product. It's simple to use - we were up and running with a 10 article doc site in about 1 hour. This is a big change from the primitive doc platforms out there.
KnowledgeOwl allows for non-techy people to create consistent looking guidance and documentation that is structured and easy to find.
From our initial phone call with their CEO (I mean, chief owl) to our regular emails with their amazing team, it has felt like KnowledgeOwl is a part of our organization, keeping an eye out for us, suggesting workflows, and providing us the confidence to entrust our public documentation system to their platform.
Manager of Knowledge Management, Veracross
KnowledgeOwl’s out-of-the-box search functionality ensures that the information you add to your knowledge base can be found immediately by those who need it. No setup required and it's even typo tolerant!
Accessing knowledge from a single source allows you to be sure that it is correct. You can schedule reminders to have your team review information as frequently, or infrequently, as you like - so your team can be sure it is absolutely accurate.
There’s no pressure to get it perfect immediately; you can add, reorganize, and update your information easily at any time. There is no limit on the number of articles, categories, or files you can add to your kb.
Based on 73 reviews
Based on 210 reviews
Based on 210 reviews
Create a secure, robust, easy-to-navigate single source of truth for the employees, management, and stakeholders of your organization.
Create a knowledge base with both public and private content, easily managed via our reader groups and various security options.
Share educational materials like lesson plans, videos, exercises, job briefs, or playbooks with unlimited storage of files up to 200MB.
Reduce support requests and help onboard new customers with easy-to-create and easy-to-manage technical and help documentation.
Give your agents the confidence that comes from updated and correct information, making it as easy as possible to be successful in their communication with clients
Quickly, effectively, and accurately share product information with your customers and answer their questions without them having to interact with you.
Take a load off of your support team with visually pleasing yet robust self-help documentation you can send to users as well as reference yourselves to ensure you're being as accurate as possible in your responses.
Out-of-date, hard to find, or undocumented knowledge affects your ability to deliver the services you offer with confidence. KnowledgeOwl gives you an easy to manage solution to empower your team to find what they need quickly, and be sure they’re offering accurate and timely information.