Knowledge Base software for software and service-based businesses

Knowledge Base software for software and service-based businesses

Knowledge Base software for software and service-based businesses

Switch away from chaos and scattered knowledge,
into a single searchable source of truth.

Switch from chaos and scattered knowledge, to a single searchable source of truth.

Switch away from chaos and scattered knowledge,
into a single searchable source of truth.

Build a powerful shareable knowledge base for your product documentation, call center knowledge, internal policies and procedures, support sites and more.

Build a powerful shareable knowledge base for your product documentation, call center knowledge, internal policies and procedures, support sites and more.

Build a powerful shareable knowledge base for your product documentation, call center knowledge, internal policies and procedures, support sites and more.

Watch 5 minute demo

Watch 5 minute demo

Watch 5 minute demo

Loved by 3,200+ knowledge base authors in
software and service-based businesses

"The user interface to create articles is very easy to use and straightforward. It is also very customizable with CSS. So we can brand it to match our style. Not to mention the customer service is top notch. They take it to the next level!"

Everyone benefits from a single source of truth

Everyone benefits from a single source of truth

Find the information you need fast.

KnowledgeOwl’s out-of-the-box search functionality
ensures that the information you add to your
knowledge base can be found immediately by those
who need it. No setup required and it's even typo
tolerant!

Be confident in your knowledge.

Accessing knowledge from a single source allows you
to be sure that it is correct. You can schedule reminders
to have your team review information as frequently, or
infrequently, as you like - so your team can be sure it is
absolutely accurate.

It’s easy to add, organize, and make
changes.

There’s no pressure to get it perfect immediately; you
can add, reorganize, and update your information
easily at any time. There is no limit on the number of
articles, categories, or files you can add to your kb.

  • "Top drawer support"

    KnowledgeOwl is great. I'd recommend them to anyone looking to build a knowledge base. Their friendly team and wealth of support resources make it a joy to work with. Managing our knowledge base is now my favorite part of my job responsibilities.

    Erin Kreie

    Product Manager at Inspired eLearning, LLC

  • I love KnowledgeOwl and recommend it to my clients whenever it's appropriate for their documentation challenges! Their support before, during and since implementation has been spectacular.

    Laurie Little

    Senior Technical Writer, Words that Work

    The support we receive from everyone at KnowledgeOwl is unlike any I have experienced with other products I've used. They are lightning fast with their responses and go above and beyond to make sure we are good to go. We are thrilled to be partnered with KO; they have allowed us to create a knockout online help center, and their enhancements help us keep it fresh!

    Sandi Olson

    Technical Content Writer, Jackrabbit Technologies

    I love your product. It's simple to use - we were up and running with a 10 article doc site in about 1 hour. This is a big change from the primitive doc platforms out there.

    Lance Los

    Director of Product, ICIX

    KnowledgeOwl allows for non-techy people to create consistent looking guidance and documentation that is structured and easy to find.

    Jamie Morgado

    Head of Retail Operations - Mountain Warehouse

  • "Amazing Team"

    From our initial phone call with their CEO (I mean, chief owl) to our regular emails with their amazing team, it has felt like KnowledgeOwl is a part of our organization, keeping an eye out for us, suggesting workflows, and providing us the confidence to entrust our public documentation system to their platform.

    Ian Drummond

    Manager of Knowledge Management, Veracross

  • "Top drawer support"

    KnowledgeOwl is great. I'd recommend them to anyone looking to build a knowledge base. Their friendly team and wealth of support resources make it a joy to work with. Managing our knowledge base is now my favorite part of my job responsibilities.

    Erin Kreie

    Product Manager at Inspired eLearning, LLC

  • I love KnowledgeOwl and recommend it to my clients whenever it's appropriate for their documentation challenges! Their support before, during and since implementation has been spectacular.

    Laurie Little

    Senior Technical Writer, Words that Work

    The support we receive from everyone at KnowledgeOwl is unlike any I have experienced with other products I've used. They are lightning fast with their responses and go above and beyond to make sure we are good to go. We are thrilled to be partnered with KO; they have allowed us to create a knockout online help center, and their enhancements help us keep it fresh!

    Sandi Olson

    Technical Content Writer, Jackrabbit Technologies

    I love your product. It's simple to use - we were up and running with a 10 article doc site in about 1 hour. This is a big change from the primitive doc platforms out there.

    Lance Los

    Director of Product, ICIX

    KnowledgeOwl allows for non-techy people to create consistent looking guidance and documentation that is structured and easy to find.

    Jamie Morgado

    Head of Retail Operations - Mountain Warehouse

  • "Amazing Team"

    From our initial phone call with their CEO (I mean, chief owl) to our regular emails with their amazing team, it has felt like KnowledgeOwl is a part of our organization, keeping an eye out for us, suggesting workflows, and providing us the confidence to entrust our public documentation system to their platform.

    Ian Drummond

    Manager of Knowledge Management, Veracross

  • "Top drawer support"

    KnowledgeOwl is great. I'd recommend them to anyone looking to build a knowledge base. Their friendly team and wealth of support resources make it a joy to work with. Managing our knowledge base is now my favorite part of my job responsibilities.

    Erin Kreie

    Product Manager at Inspired eLearning, LLC

  • I love KnowledgeOwl and recommend it to my clients whenever it's appropriate for their documentation challenges! Their support before, during and since implementation has been spectacular.

    Laurie Little

    Senior Technical Writer, Words that Work

    The support we receive from everyone at KnowledgeOwl is unlike any I have experienced with other products I've used. They are lightning fast with their responses and go above and beyond to make sure we are good to go. We are thrilled to be partnered with KO; they have allowed us to create a knockout online help center, and their enhancements help us keep it fresh!

    Sandi Olson

    Technical Content Writer, Jackrabbit Technologies

    I love your product. It's simple to use - we were up and running with a 10 article doc site in about 1 hour. This is a big change from the primitive doc platforms out there.

    Lance Los

    Director of Product, ICIX

    KnowledgeOwl allows for non-techy people to create consistent looking guidance and documentation that is structured and easy to find.

    Jamie Morgado

    Head of Retail Operations - Mountain Warehouse

  • "Amazing Team"

    From our initial phone call with their CEO (I mean, chief owl) to our regular emails with their amazing team, it has felt like KnowledgeOwl is a part of our organization, keeping an eye out for us, suggesting workflows, and providing us the confidence to entrust our public documentation system to their platform.

    Ian Drummond

    Manager of Knowledge Management, Veracross

Helping hundreds of companies struggling with scattered, incomplete, outdated, and unreliable knowledge

4.5 out of 5 on G2

Based on 73 reviews

4.7 out of 5 on GetApp

Based on 210 reviews

4.7 out of 5 on Capterra

Based on 210 reviews

Knowledge base software for owl occasions

Internal knowledge management

Create a secure, robust, easy-to-navigate single source of truth for the employees, management, and stakeholders of your organization.


Mixed use knowledge management

Create a knowledge base with both public and private content, easily managed via our reader groups and various security options.


Educational materials

Share educational materials like lesson plans, videos, exercises, job briefs, or playbooks with unlimited storage of files up to 200MB.


Product documentation

Reduce support requests and help onboard new customers with easy-to-create and easy-to-manage technical and help documentation.


Who uses KnowledgeOwl?

Call Centers

Give your agents the confidence that comes from updated and correct information, making it as easy as possible to be successful in their communication with clients

Software Companies

Quickly, effectively, and accurately share product information with your customers and answer their questions without them having to interact with you.


IT Professionals

Take a load off of your support team with visually pleasing yet robust self-help documentation you can send to users as well as reference yourselves to ensure you're being as accurate as possible in your responses.

Owl the information you need: easily found and managed in one place.

Out-of-date, hard to find, or undocumented knowledge affects your ability to deliver the services you offer with confidence. KnowledgeOwl gives you an easy to manage solution to empower your team to find what they need quickly, and be sure they’re offering accurate and timely information.

KnowledgeOwl is easy to use and manage

You can add your content, manage, edit, and reorganize it
easily within KnowledgeOwl.

Article by article, you can begin transferring the
knowledge from various places into a single source of
truth.

Easily access the information you need when you need it.

We’re proud to be among the top rated knowledge base software on G2 Crowd

Start building your
knowledge base today

Start building your
knowledge base today

30 days free (and easy to extend!)

No credit card required

Affordable, transparent pricing

No cost for readers, only authors

Want to see it in action?

Watch a 5-minute video and schedule
time to speak with one of our owls.