Software teams use KnowledgeOwl daily to build, manage, and share public and private knowledge bases with their customers and teams with ease.
Generous free trial with no credit card required.
Is this how you feel?
You
My current knowledge base setup feels slow and clunky.
Neither our team nor our customers enjoy using it. 😟
I kinda hate it and sometimes I even feel embarrassed about it…
We used to feel the same. That's why we built the knowledge management tool we wish that existed.
CEO
We take support VERY seriously at KnowledgeOwl. Our support team consists of documentation experts based in US and our founders join our support team DAILY.
You won't find junior superficial support here.
From: Diane, Customer Support at Sendowl
To: Marybeth, CEO at Knowledgeowl
Hi Marybeth,
As I’m wrapping up my time at SendOwl, I just had to reach out and say once more what a joy it’s been to work with KnowledgeOwl.
In the tech industry, as we all know, things sometimes don’t work as we expect, or as we’d like.
But KnowledgeOwl has consistently been my one place where everything does work, and where I can easily do everything I need to do.
It’s so clear from the platform that it’s built with care and attention, and a real understanding of your users...
And I’ve said this before, but your team is also stellar. Time and again I’ve received the best customer support I’ve had in this industry.
Here’s hoping that wherever I land next, they’re using KnowledgeOwl. If not, I will start lobbying on Day 1. :-)
Wishing you all the best, and THANK YOU.
Cheers, Diane
We also believe business can be a force for good!
That's why we're a certified B.corporation, we offer 25% discount to nonprofits, B Corps, and purpose-driven orgs and we also we donate annually to various organizations.
- Marybeth, Chief Executive Owl at KnowledgeOwl
FEATURES
- Danny Green
Get full control over the 🔒 access and security of your content.
READER GROUPS
Show different content to different people with reader groups
With reader groups you can make articles or categories visible and searchable only to specific audiences. For example, you can separate content between customers and employees or restrict certain content to management or executives within your organization.
"Don't ever change this feature, it sets you apart."
"The biggest win which is why I eventually signed up was that it was one of the few (if only) platforms that gave you the ability to create different groups and control which articles could be seen by those groups. This is the killer feature which is allowing me to segment content by group internally and externally so that I can have both public and private articles all managed within one system. Don't ever change this feature, it sets you apart."
BR
SAML SSO or Remote authentication
Allow your customers to log in with their existing accounts to access and read your content.
Use an existing SAML identity provider such as ADFS, G Suite, Azure AD, or Okta or use remote authentication to authenticate your customers through your own application.
Give your readers a Google-style search 🔍 that works out of the box. No setup required.
robust search without the non-sense
Just publish your articles and your readers will be able to find them when searching.
KnowledgeOwl search is typo-tolerant, and pulls up words with the same root. On top of this if you have variations of the official term you can set them and even if someone isn't looking up the "right" word for something, they'll still find what they need.
A 3-minute demo from Erica, one of our customer support team members! 👇
"Received compliments from our clients and employees about all the positive changes in the search"
We began the migration of our entire knowledge base to KnowledgeOwl in 2022, and had an amazing experience. Their support is unmatched, as proven by the detailed help we got for the transfer of our content and design. They went above and beyond to make sure our transition was as smooth as possible.
Since our move, we've received compliments from our clients and employees about all the positive changes in the search and usability. Our documentation team has also saved time with the back-end functionality such as article tagging, file labels, article versioning, and bulk actions.
customization settings
You can tweak more than just the CSS.
Go wild and change your HTML and JS if you want to.
There are no limits.
Brand your entire knowledge base as much as you like. You can fully customize more than just the homepage!
Migrating to KnowledgeOwl is easy. Our support team will help you migrate your content, and customize its look and feel.
How software teams are using KnowledgeOwl
Loved by 3,200+ knowledge base authors in software companies around the world
Make your authors' lives better 😍 and always keep your docs up-to-date
article versioning and drafts support
Not ready to publish yet? Create a new version ahead of time and stage your article changes.
Being able to stage changes ahead of time - whether to get someone else to review/proofread, to time to a specific release date, or wait for additional info - can remove a lot of that stress. Make a new version of your article before publishing it, and have others review or edit your articles before they go live. Keep an audit history of different versions of content used over time.
Automatic 'Needs Review' Status
Say goodbye to stale information. Get automatically reminded to review outdated articles.
Automatic 'Needs Review' status is an option to automatically flag your articles for review at intervals that you choose. You can set it and forget it and you’ll be reminded automatically as the interval that makes sense for your needs.
"KnowledgeOwl is the easiest and most comfortable to use by far"
"I've managed help centers on Zendesk, Help Scout, and KnowledgeOwl. KnowledgeOwl is the easiest and most comfortable to use by far. Even with my limited code knowledge, I've been able to evolve my info architecture without breaking links, add collapsing sections to break up long topics, and install custom headers to set certain articles apart. ...And every time I've had a question, I can either find clear, complete documentation or I can reach a knowledgeable, friendly human being who goes out of their way to help me. It's the very best help center tool I've ever found."
Last but not least, enjoy a fair and straighforward pricing.
straightforward Pricing
No long term commitments, no hidden surprises
Simple and transparent plans and pricing. No need to talk to someone to find out how much it's going to cost. Upgrade, downgrade, or cancel at any time.
KnowledgeOwl
For Good
25% Discount
B Corporations
Non-profits
Includes 1 knowledge base and 1 author
Save 10% if you pay yearly - only $90/month!
KnowledgeOwl For Good
"Best features for the price"
We've used many KBs out there, and KnowledgeOwl has the best features for the price.
so much more…
Many more features to level up your help center and product docs.
Reporting. Get insights on how your knowledge base is being used.
Internal Notes to public articles. Communicate with your team about specific articles.
Host multiple KBs. A single plan & subscription for multiple projects.
SEO settings. Use your knowledge base to help attract new customers.
Preview before publishing. See and approve your work before your readers do.
Many more features. Sign up today and discover them yourself!
