Pete Grigg, KnowledgeOwl Blog Contributor

By using an online knowledge base to manage all of your documents not only will everything be in one place, everything will be in one place and it will be easily accessible through an internet browser.

Most companies want to save time and money. An online internal knowledge base can do just that by making it easy to share information with customers and employees.

Contextual FAQs help answer your customers questions at the moment they arise, providing great customer service and a great customer experience.

What a knowledge base means for most companies and how it differs from Wikis and FAQs

While self service is always better than no service, good documentation can also compliment great customer service and be part of a great customers experience.

How we started building our knowledge base by bucketing support requests and following the data to help customers self-serve.