Negative customer situations are an opportunity to turn them into a positive experience.

Customer service is the main way that you can differentiate yourself from your competitors and have customers coming back for more.

Businesses are finding ways to provide customers with the self-help they need to be successful on their own.

Most people find it easy to analyze the cost of their knowledge base but struggle when it comes to finding out what it has saved their company, especially when those savings are other than financial.

Is empathy something that some people are simply gifted with? Or is it a skill like any other—one that can be learned, practiced, and maintained?

Get a better understanding of contextual help, why it works, and when it doesn't.