Smooth Sailing: Executing Your Netlify to KnowledgeOwl Migration

Welcome to the second article in a three-part series on migrating your documentation to KnowledgeOwl!

The first article provided an introduction to KnowledgeOwl's robust features and covered the initial migration steps. This article will build on that and provide a more comprehensive migration guide.

As mentioned in the first article, we will use the process of migrating my Documentation for NBA-API Package to KnowledgeOwl as an example.

Importing Data

KnowledgeOwl has a few options for importing data.

At the time of this writing, it's possible to import content directly from Zendesk and Freshdesk.

If your organization does not use either of those tools, there are additional options. KnowledgeOwl has an Import content page that shares more details.

Migrating Existing Documentation to KnowledgeOwl

In KnowledgeOwl, categories, subcategories, and articles work together to form organized and effective knowledge bases (KBs).

This section will go over how I created subcategories and articles within the following main categories that were based on my original Documentation for NBA-API Package:

• The Static Module
• Endpoints
• Examples and Tutorials
• Contact

"The Static Module" Category

"The Static Module" category contains important information about how to access the full functionality of the package.

Here is the structure of this category:

• Article: Introduction to the Static Module
• Subcategory: Player Module
  • Article: Player ID
• Subcategory: Team Module
  • Article: Team ID
• Subcategory: Accessing the Data
  • Article: Accessing the Data
• Subcategory: Examples
  • Article: Examples of Using the Static Module Functionality

To create the first article in "The Static Module" category, I selected that category and then clicked on the "+ Add Article" button.

This triggered the "Add Article" pop-up window to open (shown below), where I typed the article title, clicked the "Add and Edit" button, and copied the content of that page from the old knowledge base into KnowledgeOwl.

After migrating the first article from the old knowledge base into KnowledgeOwl, I returned to "The Static Module" category and created the remaining subcategories and articles within it.

"Endpoints" Category

The "Endpoints" category contains information about the vast functionality of the NBA-API.

Here is the structure of this category:

• Article: Introduction to the Endpoints Section
• Subcategory: All Time Statistics
  • Article: AllTimeLeadersGrids
  • Article: AssistLeaders
• Subcategory: Common Player Statistics
  • Article: CommonPlayerInfo
• Subcategory: Draft Statistics
  • Article: DraftHistory
• Subcategory: Franchise Statistics
  • Article: FranchiseLeaders
• Subcategory: Player Statistics
  • Article: PlayerAwards
  • Article: PlayerCareerStats
• Subcategory: Team Statistics 
  • Article: TeamInfo

Because this section contains a large amount of content, using the "Copy from existing" option when creating articles was easier than creating every single article from scratch.

I started by creating the first article in the "All Time Statistics" subcategory from scratch to serve as a template for the other articles.

To use a previous article as a template for a new article, select the "Copy from existing" option in the "Add Article" pop-up window, select the article that you'd like to use as a template, and then click the "Add and Edit" button.

This will create an exact copy of the article that you selected, which you can use as a starting point for similar articles.

I used the "Copy from existing" functionality to quickly complete the rest of the articles in the "Endpoints" category.

"Examples and Tutorials" Category

The "Examples and Tutorials" category contains a single article ("Sample Tutorials") with the following links to help users properly use the NBA-API Package:

• The Package Basics
• Finding a Single Game
• Working with NBA live data
• Working with Play-by-play data
• Streamlit app using the CommonPlayerInfo module

"Contact" Category

The "Contact" category also contains a single article ("Contact Page") that includes links to places where NBA-API Package users can connect with each other (i.e. a Slack channel and Stack Overflow).

Note: The "Contact Page" article differs from the built-in "Contact Us" page in the knowledge base because the creators of the NBA-API Package and the knowledge base are not the same people.

That concludes an overview of transferring the entirety of the NBA-API Package documentation to its new home in KnowledgeOwl! 🦉

Bulk Publishing Articles

After migrating all of the NBA-API Package documentation to KnowledgeOwl, the next step was to publish all of the articles to make them publicly visible.

In KnowledgeOwl, new articles are set to “Draft” by default to prevent them from going live as soon as they are saved. Since it's likely that multiple revisions will be made to articles during the preparation/migration phase, it's generally not recommended to publish articles immediately after they are created.

To make a single article live, all you have to do is change the "Publishing Status" from "Draft" to "Published".

However, since I had many articles in "Draft" status that I wanted to publish, I went with the more efficient bulk publishing option.

Here are the steps to bulk publish articles:

1. In KnowledgeOwl, click "Manage" in the lefthand navigation bar.
2. Click on the checkbox at the top (to the left of "Article Name") to select all of the articles.
3. Click "Bulk Edit" to open the "Bulk Edit Articles" pop-up window.
4. To make all of the articles live, select "Published" in the "Publishing Status" drop-down menu and then click the "Update Articles" button.

Fine-Tuning the Knowledge Base

This section shares a few things you can do to fine-tune your knowledge base to ensure that it is as polished and helpful as possible.

Add Meta Descriptions to Articles

When I initially created the articles in my knowledge base, I didn't add Meta Descriptions to them. As a result, the default descriptions (i.e. preview text) under each article title in the knowledge base was automatically generated from some of the text at the beginning of each article.

This is fine, but adding a clear and succinct Meta Description to each article can help to clean up how articles + their preview text look in a knowledge base.

Adding Meta Descriptions to articles can also make it easier for KB readers to grasp the content of a given article without having to open it.

User Testing

Before publicly launching a new knowledge base, it is important to gather user input. To do this, you can invite a subset of your users to be beta testers. Essentially, this means that they would comprehensively explore the KB to test its readability and share any constructive feedback and/or issues they encounter.

I invited some people to test my new NBA-API knowledge base, and they reported that it had a better user interface as well as better search functionality.

Some beta testers discovered that a few tables were formatted incorrectly, which gave me a chance to fix them before fully launching the KB.

Users are the most important aspect of any project; it is critical to listen and respond to their feedback!

Final Review

Doing a final review of your knowledge base before publicly releasing it can help you notice and implement additional opportunities to improve it.

I reviewed every article in my KB and looked for and corrected minor issues such as broken links and inconsistent formatting.

After my final review, I released my new NBA-API Documentation KB to the general public! 🎉

Summary

This article went over the process of migrating documentation from an existing knowledge base to KnowledgeOwl.

Following along each step of the process can help anyone who is going through their own KB migration process.

The third and final article in this series will go over how to maximize the utility of your knowledge base. I look forward to completing this journey with you!