HIPAA-compliant security features!
Robust and granular access-controls, and custom roles can ensure you have TOTAL control of your information.
Google-style search & SSO access!
Allow your readers to access your docs quickly and easily!
Robust versioning features allow you to stay on track!
Built-in tools to assist with audits and compliance.
Never worry about pricing surprises!
Transparent pricing and plans you can upgrade, downgrade, or cancel at any time.
Make your authors lives 3x more productive
with specialized features they'll fall in love with…
Used daily by customer support teams in medical software companies
KnowledgeOwl empowers associates—gives them the tools to be confident in what they're saying and helps clients learn they can trust the support associates!
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YOUR PROBLEM
Nothing in healthcare stays the same for long
Whether it's updated regulatory standards, new claim edits, or the recent software release that the support team needs to be up to speed with…
Regulatory compliance documentation burden
Staff turnover and knowledge transfer issues
Fragmented information across departments
Need for rapid access to protocols during patient care
Insurance and billing procedure updates
Changes in EPCS/e-prescription regulations
THE SOLUTION
A single source of truth breaks down those internal silos and keeps everyone aligned
A smart knowledge base allows those on the front line help clients confidently, and ensures your customers can find the answers they need to smoothly and securely use your software.
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Enhanced security
HIPAA-compliant information management
As a medical software company, you know that your documentation needs to comply with industry standards. KnowledgeOwl offers HIPAA-compliant documentation for medical software companies, as well as for healthcare providers.
Role-based access
Hyper granular control what information different staff members can access
Reduce the noise for the different types of customers you're serving. Admin staff, doctors, nurses, and other roles will have different kinds of questions, that require different kinds of documentation. Split out out help content so that only relevant content is seen by whoever is searching for it.
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Searchability
Find critical information instantly, when it matters most
Our google like search feature is fast, typo tolerant, and requires zero setup. Empower your front line staff to access answers they need instantly. KnowledgeOwl's super-flexible information architecture options also allow new users to self-educate, and learn your product naturally.
Communicate changes effectively
Ensure all staff are working from the most current protocols
KnowledgeOwl offers a suite of different features that help you communicate changes and updates in a variety of ways. Your customers need to know that they can trust the information you're sharing to be up-to-date and compliant.
Audit trails
Complete archive of past versions of documents.
Our robust Versioning feature allows you to keep a full history of changes made to documentation, with notes to explain changes, as well as the ability to create new versions before publishing them. You can prepare your new versions ahead of release dates, getting ahead of the curve.
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Watch a demo
Erica and Veronica from our support team made this demo video! If you have needs that aren't covered here, they are happy to jump on a call and help you out!
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