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Ayomide Yissa
Ayomide Yissa is a technical writer who specializes in clearly and concisely communicating complex concepts. Throughout his career, he’s honed his skills in producing excellent product documentation, developer guides, API docs, and web content for niche companies across multiple industries. Notably, he’s documented APIs for sports and fintech products and set up documentation workflows for product teams. He’s also contributed to open-source projects by improving the usability and readability of open-source technical documentation.
Writing docs
Help centers: The foundation of excellent customer service
Aug 11, 2025
Help centers are the foundation of excellent customer service. Discover what makes them effective and how they can build trust with customers.
By
Ayomide Yissa
Writing docs
Calculating the ROI of documentation and knowledge bases
Apr 11, 2025
Discover how strategic documentation can transform your business's bottom line. Learn to calculate the ROI of knowledge bases and turn documentation from a perceived cost center into a valuable business asset.
By
Ayomide Yissa
Tools
Access control in knowledge bases
Aug 23, 2024
Learn about access control for knowledge bases, including key concepts, types, benefits, and challenges. Discover how to choose the right access control software to enhance security, improve organization, and ensure compliance with industry regulations.
By
Ayomide Yissa
Tools
How to balance the needs of privacy and customer self-service in the age of AI
Jul 19, 2024
Explore how companies can leverage AI for customer self-service while safeguarding privacy. Learn strategies for building trust, implementing secure knowledge bases, and balancing innovation with data protection.
By
Ayomide Yissa
Writing docs
How to decide whether to make knowledge base content public or private
Jun 27, 2024
Learn how to decide between public and private knowledge bases. Explore key factors, pros and cons, and a hybrid approach to optimize information sharing and security for your organization.
By
Ayomide Yissa
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