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KnowledgeOwl vs Confluence
The key difference
KnowledgeOwl is purpose-built for documentation with powerful search, intuitive editing, and features like built-in glossaries. It's a knowledge base software. That's it, and we're really good at it.
Confluence is a collaboration platform where documentation is one feature among many—project management, whiteboards, and meeting notes.
Marybeth Alexander, KnowledgeOwl’s CEO
3 reasons companies choose KnowledgeOwl over Confluence
1
Build better docs, faster
KnowledgeOwl is purpose-built for documentation with powerful search, intuitive editing, and features like built-in glossaries.
Confluence is a collaboration platform where documentation is one feature among many—project management, whiteboards, meeting notes.
2
Simple to use, easy to customize
KnowledgeOwl's WYSIWYG editor lets anyone create professional docs without code.
Confluence has a steep learning curve—users consistently call it "overwhelming" for non-technical teams, with formatting that requires wiki markup or trial and error.
3
Support that cares
Every KnowledgeOwl customer gets responsive, expert support from documentation pros.
Confluence offers community forums for Free and Standard users, with dedicated support reserved for Enterprise contracts.
It's world-class, really a software that's got it all as a single source of truth
"I totally love this knowledge base! It's world-class, really a software that's got it all as a single source of truth. It's robust, user-friendly, full of excellent knowledge management features that surprised me after implementation. Can customize content superbly, can integrate and has a search function that's really tops. A platform I frequently use for its top drawer capabilities."
Danny Green
30-days, no credit card required
features
Purpose-built for documentation vs. collaboration platform
pricing
See how KnowledgeOwl pricing compares to Confluence
Pay per author, not per reader
KnowledgeOwl charges you only for Authors, the people who write and edit the content in your knowledge base. Readers — even those who need to login — are free (and unlimited).
Charges per user—everyone who logs in counts.
Confluence is cheaper to get started with, however if you have a lot of people reading your docs, that can quickly balloon. You pay for every type of user in Confluence, even if they're only logging in to read.
Support
See how KnowledgeOwl's support compares to Confluence
At KnowledgeOwl, great support isn’t a premium feature — it’s included.
Real humans, real expertise: Email directly with documentation experts who understand your use case.
Fast responses: We answer most support requests within hours, not days.
Emergency phone support: Talk to someone immediately when it matters most.
Proactive help: In-app support, comprehensive documentation, and regular webinars keep you ahead of issues.
Same great support on every plan: No need to upgrade just to get help.
Free plan: Community forums only.
Standard plan: Business hours email support.
Premium plan: 24/7 support (at higher cost).
Enterprise: Dedicated account manager available.
Which one should you choose?
Dedicated knowledge base for docs and support
Powerful search that actually works
Simple pricing that doesn't scale with team size
Both public and private documentation
Exceptional support on every plan
Quick setup without a learning curve
Full collaboration platform for project management
Tight integration with Jira and Atlassian tools
Real-time collaborative editing and whiteboards
Project planning beyond documentation
Meeting notes and team coordination tools
What customers say
This is what we asked our customers and hundreds of them responded. Here’s some of what they said.
30-days, no credit card required
"Its got a lot going for it definitely! Besides being a user-friendly, easy-to-set up platform, its essentially built to empower users. I love its knowledge base, its capacity for self service, its insights and analytics, its ability to integrate tangibly.
I've come to also appreciate its search and branding functionality too from a Marketing perspective. If you've used Knowledgeowl, you know it all."
Lisa Rothrock, Director of Brand Strategy
"I totally love this knowledge base! It's world-class, really an App that's got it all as a single source of truth. It's robust, user-friendly, full of excellent knowledge management features that surprised me after implementation. Can customize content superbly, can integrate and has a search function that's really tops. A platform i frequently use for its top drawer capabilities."
Danny Green, Content Advisor
What an amazing Knowledge Base platform. Easy-to-set up, user-friendly, integrates superbly, has got brilliant user support team. I use it a lot. Its exceptional in understanding your business problems and solving them. Its highly customizable as well. If you know, you know.
Arthur McKinnon, Regional Managing Editor
It's intuitive and easy to understand, it works well, and is simple to get up and running. The team that built it clearly knew a lot about managing knowledge and I go to their website for recommendations and best practices. Their customer support is extremely knowledgeable and responsive.
Verified User in Higher Education
KnowledgeOwl has incredible customer service! Not only is their response time incredible, but their overall mentality towards service is what truly stands out. When I reach out to them I don't feel like my request is a ticket waiting to be worked - I know they have read my emails & are replying to me specifically (vs an auto reply) with knowledgeable responses. They make doing business so easy! (& enjoyable!)
Jessica Howard
Intuitive, smart, easy to use and the most positive, responsive, and caring Customer Support team on the planet!
Jennifer Alford
I've managed help centers on Zendesk, Help Scout, and KnowledgeOwl. KnowledgeOwl is the easiest and most comfortable to use by far. Even with my limited code knowledge, I've been able to evolve my info architecture without breaking links, add collapsing sections to break up long topics, and install custom headers to set certain articles apart.
Diane Gilleland
The user interface to create articles is very easy to use and straightforward. It is also very customizable with CSS. So we can brand it to match our style. Not to mention the customer service is top notch. They take it to the next level!
Jacquie Witte
Right out of the gate, let me say that if you are looking for an efficient, reliable, and intuitive knowledge base software, look no further! KnowledgeOwl changed the game for us when we switched to them 7 years ago, and it keeps making my job easier with their frequently released enhancements and exceptional support…
Sandi Olson
How teams are using KnowledgeOwl
Loved by 3,200+ knowledge base authors in software companies around the world
