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Catherine Heath
Catherine is a freelance writer based in Manchester who writes blogs, social media content, and copy. She also designs owl-based images. 🦉
Support
Hiding your phone number is not self-service success
Jan 18, 2024
Contrary to popular belief, customer service is not a department where you should be cutting costs. This is the public face of your company, and you must be accessible to your customers to show that you value them.
By
Catherine Heath
Tools
Top open source knowledge base solutions
Oct 31, 2023
Learn more about the top open source knowledge base solutions and why to use them.
By
Catherine Heath
Support
How to deal with difficult and upset customers
Nov 4, 2021
Negative customer situations are an opportunity to turn them into a positive experience.
By
Catherine Heath
Writing docs
Nine mistakes to avoid in your knowledge base
Oct 21, 2021
Avoid these 9 mistakes to create a resource that is helpful and valuable to your users.
By
Catherine Heath
Writing docs
Anna Korinna Németh-Szabó - Alchemy in Adversity (How to become better and more resilient tech writers in a turbulent work environment)
Oct 13, 2021
This is a talk about how to become better technical writers in the face of adversity.
By
Catherine Heath
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