Catherine Heath

Catherine Heath is a contributor to the KnowledgeOwl blog. Learn about Catherine and check out her contributions.

Writing docs

What is knowledge base software and how can it help your customers?

Aug 29, 2016

An introduction to knowledge base software as part of the customer relationship management (CRM) industry.

Catherine Heath

Writing docs

The psychology of self-service: How to dazzle your knowledge base users

Aug 24, 2016

Learn how to optimize your knowledge base to have the best user experience possible.

Catherine Heath

Writing docs

What is a knowledge base? Don't get caught out at dinner parties.

Aug 22, 2016

We wrote this article to help you avoid any embarrassment at dinner parties in case the topic of knowledge bases came up. But seriously, how do you describe it to the layman?

Catherine Heath

Writing docs

Knowledge base copywriting: the four dimensions of tone of voice

Oct 20, 2016

How to strike the right tone of voice with your knowledge base copy in order to shape your brand identity with your customers.

Catherine Heath

Writing docs

Extra features to make your knowledge base stand out from the crowd

Oct 14, 2016

It’s getting more and more common for companies to have a knowledge base, but you can add extra features to yours to make it stand out. The type of features you add will vary by industry but here are a few ideas to give you inspiration.