Support
The "gift" of empathy – By Emily Axel
Jun 8, 2021
Is empathy something that some people are simply gifted with? Or is it a skill like any other—one that can be learned, practiced, and maintained?
By
Emily Axel
Support
From social work to software customer support – by Emily Axel
Nov 19, 2020
A guest post describing a move from social work to technical customer support, looking at the skills and goals that are shared between both.
By
Emily Axel
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