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Mathew Patterson

Mathew Patterson is a former customer support leader turned writer. As the owner of More Human Content, he creates customer-centric content for people-centric businesses.

Writing docs

Documentarians in a self-service-first world

Jun 5, 2026

Will technical writers still matter when AI generates docs and answers customer questions? Yes. Here's how documentarians stay essential by partnering with support teams and writing for AI.

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Mathew Patterson

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2

Migrate your articles with 1:1 help from the KnowledgeOwl team

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3

Easily update and share your docs with your team and customers

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Free 1:1 migration support from

maker

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Get started with KnowledgeOwl in 3 easy steps

1

Create your knowledge base for free in just a few minutes

screenshot of KnowledgeOwl app

2

Migrate your articles with 1:1 help from the KnowledgeOwl team

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3

Easily update and share your docs with your team and customers

screenshot of Support Knowledge Base by KnowledgeOwl

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