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Sarah Mitchell

Sarah Mitchell is a freelance writer dedicated to producing premium blog content for entrepreneurs and SMBs. Her work helps them streamline their content marketing and you may recognize her name from platforms like HubSpot, Outbrain, Flippa, and many more.

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Creating effective knowledge bases for customer support

Sep 6, 2024

Learn how to create an effective knowledge base to improve customer support, reduce costs, and boost customer satisfaction. Follow our 10-step guide with actionable tips.

By

Sarah Mitchell

How teams are using KnowledgeOwl

Loved by 3,200+ knowledge base authors in software companies around the world

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Free 1:1 migration support from

maker

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Get started with KnowledgeOwl in 3 easy steps

1

Create your knowledge base for free in just a few minutes

screenshot of KnowledgeOwl app

2

Migrate your articles with 1:1 help from the KnowledgeOwl team

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3

Easily update and share your docs with your team and customers

screenshot of Support Knowledge Base by KnowledgeOwl

Start for free

Join live product walkthrough

Extend your trial for free - no card required

Free 1:1 migration support from

maker

Owl mascot flying

Get started with KnowledgeOwl in 3 easy steps

1

Create your knowledge base for free in just a few minutes

screenshot of KnowledgeOwl app

2

Migrate your articles with 1:1 help from the KnowledgeOwl team

screenshot of booking calendar

3

Easily update and share your docs with your team and customers

screenshot of Support Knowledge Base by KnowledgeOwl

Start for free

Join live product walkthrough

Extend your trial for free - no card required

Free 1:1 migration support from

maker

Owl mascot flying

Get started with KnowledgeOwl in 3 easy steps

1

Create your knowledge base for free in just a few minutes

screenshot of KnowledgeOwl app

2

Migrate your articles with 1:1 help from the KnowledgeOwl team

screenshot of booking calendar

3

Easily update and share your docs with your team and customers

screenshot of Support Knowledge Base by KnowledgeOwl

Start for free

Join live product walkthrough

Extend your trial for free - no card required

Free 1:1 migration support from

maker