KnowledgeOwl vs Helpjuice
The key differences
Marybeth Alexander, KnowledgeOwl’s CEO
3 reasons companies choose
KnowledgeOwl
1
Unlimited readers, even the ones who log in
KnowledgeOwl never charges for readers. Your whole company, or all of your customers, can log in to a private knowledge base at no extra cost.
Helpjuice's plans include up to 30 users or up to 100 users, and its top plan includes unlimited users. Anyone who logs in counts as a user, including people who only read.
2
Unlimited file storage
Every KnowledgeOwl plan gives you unlimited file storage.
With Helpjuice, the Unlimited plan comes with a total file storage limit of 38GB. The lower plans limit you to 12GB, or 24GB, depending which you choose.
3
Support our customers rate highly
Our customers rate our support 9.8 out of 10 on G2 and 4.9 out of 5 on Capterra.
Every plan includes 1:1 onboarding, a custom theme build, and real people answering your emails, most within hours.
KnowledgeOwl is more than software: we're your knowledge management partner.
It's world-class, really a software that's got it all as a single source of truth
"I totally love this knowledge base! It's world-class, really a software that's got it all as a single source of truth. It's robust, user-friendly, full of excellent knowledge management features that surprised me after implementation. Can customize content superbly, can integrate and has a search function that's really tops. A platform I frequently use for its top drawer capabilities."
Danny Green
Awarded for 5 years straight on G2
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Migrate easily from
pricing
See how KnowledgeOwl pricing compares to Helpjuice
Pay per author, not per reader
Pay for authors, never for readers Choose a plan, then add authors and knowledge bases as you need them. Readers, including those who log in, are always free and unlimited. Our prices are published, and our Fair Pricing Policy caps future increases.
Charges per user—everyone who logs in counts.
Plans include a set number of users Helpjuice plans have a flat monthly price that includes up to 30 users, up to 100 users, or unlimited users on its top plan. Anyone with a login counts as a user, including readers. Public readers who don't log in are free.
Awarded for 5 years straight on G2
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Migrate easily from
Support
See how KnowledgeOwl's support compares to Helpjuice
At KnowledgeOwl, we're your partners, and we'll help you throughout your entire customer journey.
Real humans, real expertise: Email directly with documentation experts who understand your use case.
Fast responses: We answer most support requests within hours, not days.
24/7 emergency line: If something urgent comes up, our emergency line reaches someone on our team any time, day or night.
Proactive help: In-app support, thorough documentation, and regular webinars keep you ahead of issues.
World-class support and onboarding on every plan: Business and Enterprise customers move to the front of the queue and get more onboarding time.
Styling and customization help: We'll build your knowledge base to look how you want it.
Awarded for 5 years straight on G2
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Migrate easily from
Which one should you choose?
You want unlimited readers, including private readers who log in
You want to store your files within your knowledge base without worry.
You can see expanding to more than a single knowledge base instance in the future.
You want a team that helps you plan, build, and launch your knowledge base
You need public and private documentation in one place
You want simple, published pricing that fits your needs
You want an AI suite that includes a Chrome extension
Your authors want to edit articles together in real time
A flat monthly price with a set number of users works for your team
You want AI translations of your articles
What KnowledgeOwl customers say
This is what we asked our customers and hundreds of them responded. Here’s some of what they said.
Awarded for 5 years straight on G2
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Migrate easily from
"Its got a lot going for it definitely! Besides being a user-friendly, easy-to-set up platform, its essentially built to empower users. I love its knowledge base, its capacity for self service, its insights and analytics, its ability to integrate tangibly.
I've come to also appreciate its search and branding functionality too from a Marketing perspective. If you've used Knowledgeowl, you know it all."
Lisa Rothrock, Director of Brand Strategy
"I totally love this knowledge base! It's world-class, really an App that's got it all as a single source of truth. It's robust, user-friendly, full of excellent knowledge management features that surprised me after implementation. Can customize content superbly, can integrate and has a search function that's really tops. A platform i frequently use for its top drawer capabilities."
Danny Green, Content Advisor
What an amazing Knowledge Base platform. Easy-to-set up, user-friendly, integrates superbly, has got brilliant user support team. I use it a lot. Its exceptional in understanding your business problems and solving them. Its highly customizable as well. If you know, you know.
Arthur McKinnon, Regional Managing Editor
It's intuitive and easy to understand, it works well, and is simple to get up and running. The team that built it clearly knew a lot about managing knowledge and I go to their website for recommendations and best practices. Their customer support is extremely knowledgeable and responsive.
Verified User in Higher Education
KnowledgeOwl has incredible customer service! Not only is their response time incredible, but their overall mentality towards service is what truly stands out. When I reach out to them I don't feel like my request is a ticket waiting to be worked - I know they have read my emails & are replying to me specifically (vs an auto reply) with knowledgeable responses. They make doing business so easy! (& enjoyable!)
Jessica Howard
Intuitive, smart, easy to use and the most positive, responsive, and caring Customer Support team on the planet!
Jennifer Alford
I've managed help centers on Zendesk, Help Scout, and KnowledgeOwl. KnowledgeOwl is the easiest and most comfortable to use by far. Even with my limited code knowledge, I've been able to evolve my info architecture without breaking links, add collapsing sections to break up long topics, and install custom headers to set certain articles apart.
Diane Gilleland
The user interface to create articles is very easy to use and straightforward. It is also very customizable with CSS. So we can brand it to match our style. Not to mention the customer service is top notch. They take it to the next level!
Jacquie Witte
Right out of the gate, let me say that if you are looking for an efficient, reliable, and intuitive knowledge base software, look no further! KnowledgeOwl changed the game for us when we switched to them 7 years ago, and it keeps making my job easier with their frequently released enhancements and exceptional support…
Sandi Olson
