All the features you need to provide 24/7 support
Search for features:
| Category | Feature | Description |
|---|---|---|
| SEO | Title tags | Customize your page title tags for SEO. |
| SEO | Meta descriptions | Customize your page meta descriptions for use in search engine and KnowledgeOwl search results. |
| SEO | Canonical tags | Shared articles and categories are automatically given canonical tags to prevent issues with duplicate content. |
| SEO | Google Search Console (Webmaster) | Install Google Search Console to track search performance. |
| SEO | Site maps | Generate publicly available XML sitemaps. |
| SEO | 301 redirects | 301 redirect all subdomain requests to your private domain to ensure only one version of your website is indexed. |
| SEO | Force SSL links | Force all URLs to be secure to ensure only one version of your site is indexed. |
| SEO | Enforce 55-character title tags | Automatically ensures that page titles to not exceed 55 characters. Truncates longer article titles to ensure your knowledge base name is included. |
| Pricing | Month-to-month | Subscribe to a monthly account; upgrade, downgrade, and cancel at any time. Credit card only. |
| Pricing | Annual | Subscribe to an annual account and save 10%; upgrade, downgrade, and cancel at any time. Pay by credit card, bank transfer (ACH), check, or wire transfer. |
| Pricing | Non-profit discounts | Subscribe to an annual account as a non-profit and save 25%; upgrade, downgrade, and cancel at any time. |
| Pricing | 14-day free trial | Try KnowledgeOwl free for 14 days with no credit card required. Need a longer trial? Just ask. |
| Pricing | Invoice | Contact us to pay by annual invoice. Invoices can be paid by credit card, bank transfer (ACH), check, or wire transfer. |
| Pricing | PayPal | Contact us to arrange payment using Paypal. |
| Pricing | Purchase Orders | Contact us to arrange payment by PO. |
| Pricing | Check | Contact us to pay by check. |
| Pricing | Wire Transfer | Contact us to pay by wire transfer. Additional $10 fee applies. |
| Pricing | Prorated subscriptions | Subscriptions are automatically prorated when upgraded and downgraded, charging the difference or adding a credit to your account. |
| Pricing | 100% Happiness Guarantee | If you aren't happy with KnowledgeOwl, let us know and we will issue you a full refund. |
| File Library | File library | Add and manage files and images in your file library. |
| File Library | Unlimited files | Upload as many files and images as you want. |
| File Library | File size limit | Upload files up to 200 MB. Big enough to accommodate most video files. |
| File Library | Global file management | Edit existing files and images in your library, updating them wherever they are used in your knowledge base. |
| File Library | File tagging | Use tags to categorize and quickly find your images and files. |
| File Library | File User Permissions | Set rules to determine who can add, edit, or delete files in your library. |
| Search | Autosuggest / typeahead search | Automatically suggests relevant articles as you type, allowing you to jump straight to a selected article. |
| Search | Synonym library | Create synonyms for your terminology to help readers using different terminology get to the right content. |
| Search | Tags | Add tags to articles to improve results in search and relate content. Search by tags. |
| Search | Search phrases | Assign specific search phrases to articles to ensure they come up when that certain search phrase is used. |
| Search | Search PDFs | Search the content of PDFs that are uploaded to an article from your library. |
| Search | Filter search by category and sub-category | Filter search by category or sub-category before or after searching to narrow results. |
| Search | Exact match | Exact match search results will bubble up to the top of search results. Force an exact match only search using quotes. |
| Search | Partial match | Allow partial matches to be returned in search. |
| Search | Full text search | Search the full body of articles when performing a search, not just the title. |
| Search | Smart search results | Search for variations of the search terms, including plurals and tenses. |
| Search | Weighted search results | Search results are weighted and ranked based on the type of results and other variables (exact match search, search phrases, tags, and learned results). Learned search results are based on where the terms appear (titles > headers > body), frequency of the term, and past search behavior. |
| Search | Self-learning search | Search results improve over time, taking into account what articles are picked and not picked after a certain search term is used. earned search results are based on where the terms appear (titles > headers > body), frequency of the term, and past search behavior. |
| Search | Search snippets / descriptions | Use the meta description field to override the default preview in search results. |
| Search | Hide categories and articles from search | Hide certain content which you do not want appearing in search results. |
| Navigation | Table of contents | Display an interactive table of contents to allow readers to easily browse your content without reloading the page. |
| Navigation | Breadcrumbs | Display breadcrumbs in articles to display the current location in the kb and allow the reader to navigation up the tree. |
| Navigation | Customizable table of contents behavior | Choose to open or close categories by default, hide content, or hide child content. |
| Navigation | Home button | Display a home button in the table of contents to allow readers to quickly jump to the home page. |
| Navigation | Search bar | Display a search bar in your table of contents. |
| Navigation | Glossary | Display a glossary link in your table of contents. |
| Navigation | Contact Us | Display a contact us link in your table of contents. |
| Navigation | Full PDF Download | Display a link to download the full PDF of your entire knowledge base. |
| Navigation | FAQ Navigation | Create a preformatted category landing page to display all its content by title and description or list of contents. |
| Domains | Subdomain | Create a customized subdomain for your knowledge base URL in the format of "yoursubdomain.knowledgeowl.com". |
| Domains | Private domain | Set up a custom domain with no reference to KnowledgeOwl, such as "kb.yourcompany.com". |
| Domains | Force SSL links | Ensure that your knowledge base URLs are always encrypted over a secure connection. |
| Domains | SSL private domains | Set up a secure private domain by uploading your own SSL information. |
| Domains | 301 redirects | 301 redirect all subdomain requests to your private domain. |
| Domains | Root path | Choose between using a base URL path of "/help", /docs, or "/home" for your knowledge base URLs. |
| Glossary | Glossary | Create a glossary of common terms and definitions for your knowledge base. |
| Glossary | Automatically highlight glossary terms | Automatically highlight and provide hover-over definitions for the 1-10 glossary terms that appear in an article. |
| Glossary | Add a glossary term to article | Create a hover-over definition for glossary terms, synonyms, and acronyms in your content. |
| Related Articles | Related articles widget | Display a list of up to 5 related articles |
| Related Articles | Automatically populate related articles | Automatically populate up to 5 related articles based on search |
| Related Articles | Set related articles | Specify related articles, trumping automatic suggestions. |
| Settings | Timezone & date format | Choose the time zone and date format to be used for each knowledge base. |
| Settings | Default article callout time periods | Set a default time period for all callout icons. |
| Settings | Needs Review | Automatically set articles to Needs Review status if they haven't been modified during a specified time period. |
| Settings | Spellcheck | Enable the article editor spellcheck to be on by default or individually on articles. |
| Security | Restrict KB by reader logins | Create individual usernames and passwords for readers, requiring them to log in to access content. |
| Security | Reader groups | Create reader groups to restrict access to content for readers and users. |
| Security | SAML Single Sign-ON (SSO) | Set up SSO using SAML authentication to log in readers from your own identity provider like ADFS or Google Apps. |
| Security | Remote authentication | Set up remote authentication to automatically log in readers from your own website or application. |
| Security | Salesforce SSO | Set up SSO from your Salesforce account to ensure only authenticated Salesforce users have access. |
| Security | Restrict by IP address | Restrict access to your site based on IP addresses. |
| Security | Restrict by shared password | Add a shared password to your site to prevent unauthorized access. |
| Security | Restrict by IP address AND shared passwords | Require both a shared password and IP address to access the knowledge base. |
| Security | Reader session expiration | Customize how long your readers sessions will last before requiring reauthentication. Choose from 1 hour to 12 months. |
| Security | Reader group logic | Choose between inclusive (readers can see all content for any groups they are assigned) or exclusive (readers can only see content when they belong to all designated groups). |
| Security | Reader passwords | Choose between managing your readers passwords or allowing your readers to set and manage their own passwords via email. |
| Security | Password attempts | Choose between locking out readers after 3 failed passwords or allowing unlimited attempts. |
| Security | Password expiration interval | Specify when readers will be required to update their password. |
| Security | Repeat password limitations | Specify how many previous passwords are not allowed when resetting. |
| Security | Custom password validation rules | Create custom password rules to force readers to create secure passwords that meet your requirements. |
| Security | Custom password validation message | Customize the validation message to alert readers to your password requirements. |
| Security | Users as readers | Allow your users to log in as readers. |
| Security | Restrict readers by IP address | Ony allow readers to log in from specified IP addresses. |
| Reader management | Group restrictions | Assign readers to groups to give them access to restricted content. |
| Reader management | Reader signups | Add a reader signup form to your login page. |
| Reader management | Reader Google logins | Allow your readers to log in or sign up using their existing Google account. |
| Reader management | Customize reader emails | Customize your welcome and password reset emails . |
| Reader management | Create readers from spreadsheet | Upload and update readers in bulk. |
| Reader management | Search and sort readers | Search and sort readers by login/username, name, and date last logged in. |
| Reader management | Custom fields | Set up to 5 custom fields for each reader which can be used to display information and conditionally show content. |
| Reader management | Bulk edit | Bulk edit reader groups. |
| Reader management | Login/logout link | Add a reader login/logout button to your knowledge base. |
| User management | Administrative rights | Assign admin rights to users to allow them to manage your subscription, users, and readers. |
| User management | Standard user roles | Use the standard editor and writer roles to give users access to everything or content-only per knowledge base. |
| User management | Custom roles | Create custom roles for full control of what administrative rights users have per knowledge base. |
| User management | Admin rights to manage readers | Allow a user to manage your account's readers without giving them any other administrative rights. |
| User management | User teams | Restrict what content a user can update by creating user teams and sectioning your content into teams. |
| User management | User reader group restrictions | Restrict what content a user can see by assigning them to reader groups and sectioning your content into groups. |
| Style | Branding | Customize your colors, logo, and fonts to match your brand. |
| Style | Themes | Choose from one of our prebuilt themes: classic, modern, or Clayton. |
| Style | Layout | Choose a site layout that fits the best for your needs whether that's a single full page column for your content, or it's multiple columns of navigation, content, and meta data. |
| Style | Bare minimum mode | Create your own theme from scratch with full access to the HTML and CSS. |
| Style | Responsive design | Control how your theme will look on desktops, tablets, and mobile devices. |
| Style | Custom CSS | Write your own custom styles to override the default look and feel. |
| Style | Custom HTML | Control the layout of your knowledge base and articles with full access to the HTML. |
| Style | Color picker | Choose colors from a URL, image, or a preset palettes. |
| Style | Custom fonts | Choose from preset web fonts or upload your own. |
| Style | Favicon | Upload a custom favicon. |
| Style | Custom JavaScript | Add your JavaScript for customize or extend the functionality of your knowledge base. |
| Style | Custom Head | Add your own metadata to your knowledge base in the custom head, such as favicons, Google Analytics, custom fonts, and more. |
| Style | Widgets | Use our new, updated, popular, and related widgets to display lists of articles. |
| Style | Reader merge codes | Use reader merge codes to display information about the current logged in reader. |
| Individual article PDFs | Download automatically generated PDFs of your individual articles. | |
| Standard (Full) PDF Download | Create a single large PDF of your entire knowledge base with a table of contents at the top. | |
| Custom PDFs | Create custom PDFs containing specific sections or chosen articles from your knowledge base. | |
| Add a full PDF download option to your knowledge base | Create a link in your table of contents for readers to download the knowledge base in PDF format. | |
| PDF Styles | Automatically apply your article styles to your PDFs, or define custom styles in your CSS. | |
| Watermarks | Add a watermark to your PDFs for branding and security. | |
| Password Protection | Add a password to your PDFs to prevent unauthorized access. | |
| Custom header or footer | Add a custom header or footer to your individual PDFs. | |
| Hide PDFs | Turn off PDFs on individual articles. | |
| Cover page | Create a custom cover page for your full and custom PDFs. | |
| Footer | Customize the footer for your full and custom PDFs. | |
| Exports | Individual article PDFs | Download individual articles to PDF format. |
| Exports | Standard PDF download | Create a PDF of your entire knowledge base. Choose to include or exclude private articles and video content. |
| Exports | HTML Zip Backup | Create an HTML zip file of your entire knowledge base as a backup. |
| Feedback | Ratings | Choose between thumbs up/down or star ratings to collect feedback on individual articles. |
| Feedback | Comments | Enable comments to allow readers to comment on articles. |
| Feedback | Comment notification emails | Set up email notifications to alert you to new comments in your knowledge base. |
| Feedback | Comment notification frequency | Choose how often you want to receive emails about comments (each comment, hourly, daily weekly). |
| Feedback | Moderation | Make sure that comments are approved before displaying in your articles. |
| Feedback | ReCAPTCHA | Require ReCAPTCHA for public comments to prevent spam. |
| Feedback | Hide ratings or comments | Turn off ratings and/or comments on individual articles. |
| Feedback | Contact form | Enable a contact form to allow readers to submit questions or questions. |
| Feedback | Contact form integrations | Integrate your contact form with your existing help system like Zendesk or HelpScout, or send an email to support address to create tickets and cases from your customers. |
| Feedback | Contact form custom fields | Add additional fields to your contact form to collect important information such as phone number or account number. |
| Tagging | Tags | Add tags to relate individual articles for navigation, search, and managing content. |
| Tagging | Tag library | View and manage all of your tags. |
| Tagging | Search by tag | Readers can search for all articles with a specific tag. |
| Tagging | Filter by tag | View articles based on tags. |
| Tagging | Tag merge code | Display the currently used tags in individual articles. |
| Categories | Default display | Display a category's content in one of several pre-formatted ways to allow readers to navigate. |
| Categories | Topic-based category | Display all the content within the category in a single viewable page. |
| Categories | Blog style | Create a blog style category that will display its content as a paged set of results in reverse chronological format or display order. |
| Categories | Custom content | Create categories that also act as articles. |
| Categories | Levels and hierarchy | Create as many levels as you want to organize your content. |
| Categories | Restrict to groups | Restrict access to a category and all its content. |
| Categories | Restrict editing to team | Restrict editing of a category and all its contents to a user team. |
| Categories | Shared content | Share and sync an entire category between knowledge bases. |
| Categories | Hide from navigation | Create hidden categories. |
| Categories | Hide children from table of contents | Hide a category's sub-categories and articles from the table of content |
| Articles | Status | Choose from one of six publishing statuses to control visibility and workflow: draft, ready to publish, rejected draft, published, needs review, and deleted. |
| Articles | WYSIWYG editor | Use our full-featured WYSIWYG editor to create content just like in a word processor. |
| Articles | Embed video | Embed videos from third-party video hosting tools like YouTube, Vimeo, or Wistia. Optionally upload videos into your file library and embed in an HTML5 video player. |
| Articles | Auto-save | Recover an auto-save in case you left an article without saving. Auto-save takes a snapshot every 30 seconds. |
| Articles | Restrict to groups | Choose which reader groups should be able to view an article. |
| Articles | Article callouts | Give an article a new, or updated callout to alert your readers of changes. |
| Articles | Versions | Create new minor or major versions of your articles and make the new version published when you are ready. |
| Articles | Tags | Set tags to relate articles to one another. |
| Articles | Search phrases | Specify search phrases that may not exist in the content itself but should return the article if searched for. |
| Articles | Create from existing | Copy an existing article to use as a template. |
| Articles | Restrict editing to teams | Choose which user teams should be able to edit an article. |
| Articles | Link content | Share content of an articles so the same article can appear in multiple categories or knowledge bases. |
| Articles | Permalinks | Customize the permalink (URL) for each article. |
| Articles | Redirects | 301 redirect old permalinks to new ones. |
| Articles | Short title | Create a short title for use in the table of contents. |
| Articles | Published date | Add a custom published date to display in articles. |
| Articles | Author | Set the author of an article for display in the knowledge base, workflow, and content management. |
| Articles | Category | Quickly change the location of an article using the category option, or drag and drop it to a new location. |
| Articles | Article callout expiration | Choose a date when the new or updated icon will be removed. |
| Articles | Exclude from search results | Hide certain articles from display in search results. |
| Articles | Hide from navigation | Hide certain articles from display in navigation such as a the table of contents. |
| Articles | Remove PDF icon | Remove the PDF download icon from individual articles. |
| Articles | Remove feedback ability | Remove the ability to rate an individual article. |
| Articles | Remove comment ability | Remove the ability to comment on individual articles. |
| Articles | Related articles | Set related articles for use in the related articles widget. |
| Articles | Pages to recommend on | Set what pages in your website or application should be associated with an article. For use with the contextual help widget and the API> |
| Articles | Title tag | Set a title tag for use with SEO and social sharing. |
| Articles | Meta description | Set a meta description for use with SEO and KO search. |
| Articles | Recent revisions | View the past 10 recent revisions to an article. |
| Articles | Add File/Image | Add files or images to your articles. Use drag and drop, upload, or add from library. |
| Articles | Add Snippet | Add snippets from your library to insert globally defined text, images, or code into your content. |
| Articles | Add Glossary Term | Add a hover-over link to a glossary term to text in your article. |
| Articles | Link to article | Link to other articles in your kb using an article ID, which won't break when renaming a permalink, moving an article, or copying a knowledge base. |
| Articles | Hyperlinks | Create hyperlinks to both internal and external content. |
| Articles | Embed iframes | Embed iframes to view PDFs and other webpages inside your articles. |
| Articles | Source | View and edit the raw HTML source of an article. |
| Articles | Spellcheck | Run spellcheck on individual articles or turn on globally. |
| Articles | Find and replace | Use find and replace to quickly locate and update content. |
| Management | Drag and drop reordering | Quickly reorganize categories and articles using drag and drop. |
| Management | Copy knowledge bases | Create a duplicate of your entire knowledge base. |
| Management | Copy and sync content | Create a synced copy of your knowledge base. |
| Management | Custom views | Create custom views filterd by date modified, date created, author, tags, versions, teams, status, or groups. |
| Management | Bulk edit | Bulk change articles status, author, and group restrictions. |
| Management | Bulk delete | Delete articles in bulk. |
| Management | View deleted articles | View and recover deleted articles. |
| Reporting | Article Ratings | View and sort articles by thumbs up, thumbs down, number of ratings, or average star ratings. |
| Reporting | Popular Articles | View and sort articles based on number of views, quality views, quality score, and date last viewed. |
| Reporting | Published articles with no views | See a list of published articles with no views. |
| Reporting | Searches with no results | See a list of searches with no results. |
| Reporting | Contact Form Activity | See a graph of your contact form activity, including hits, searches, confirmed self-serves, exits, and tickets. |
| Reporting | Pages searched using the widget | View what pages in your website or application are causing the most support, including which articles rank for which pages. |
| Reporting | Comments | View and moderate all comments in your knowledge base. |
| Reporting | Google Analytics | Install Google Analytics in your knowledge base to track and reporting on visitors and usage. |
| Reporting | Hotjar | Install Hotjar in your knowledge base for heatmaps, visitor recordings, and feedback. |
| Reporting | Mixpanel | Install Mixpanel in your knowledge base to see how readers use your site. |
| Widget | Contextual help widget | Embed a contextual help widget in your website or application that allows people to search and displays inline documentation. |
| Widget | Contact form | Embed a contact form in your website or application that suggests relevant articles to prevent support. |
| API | Open API | Use our open API to build your own integrations, pushing information into and pulling information out of KnowledgeOwl. |
| API | Multiple API keys | Create multiple API keys for different uses, each with their own allowed methods (GET, PUT, POST, DELETE) and reporting (date last accessed and last accessed IP location). |
| API | Support | Support is happy to help with your API questions. |
| API | Webhooks | Subscribe to webhooks to get automatic push updates when changes are made in your account. |
| Support | Demos | Scheduled demos are available upon request. |
| Support | Complimentary support | Support is complimentary on all trial and paid accounts. |
| Support | Priority support | Priority support is available for Business and Enterprise plans. |
| Support | Imports | Help importing content from external systems is available through our paid professional services. Please contact support for assistance. |
| Support | Phone and email support | Complimentary phone and email support is available for all trials and accounts. |
| Support | Training | Complimentary training is available for all trials and accounts. |
| Support | Consultations | Complimentary consultations are available for all trials and accounts. |
| Support | Custom themes | Custom theme builds are available through paid professional services. |
| Support | Knowledge base | Our knowledge base is available 24/7 to help with your KnowledgeOwl questions. |
Got an idea for an amazing new feature? We'd love to hear about it! Let us know
