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Guide

How to create a knowledge base in 2025

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"KnowledgeOwl offers a Knowledge Base That Actually Delivers (and Supports You Along the Way)"

"We've used many KBs out there, and KnowledgeOwl has the best features for the price."

Jesse B. on

Jesse B. on

The free, step-by-step crash course to launching your SaaS company's new help center (even if you don't know where to start and feel totally overwhelmed).

Launching a knowledge base brings a ton of incredible benefits for your business — benefits you can't get anywhere else:


Helping your customers self-serve (reducing your inbound support ticket volume).


Keeping your customer service team sane and efficient (because they don't have to answer the same basic questions over and over)


Scaling your business effectively (because you can support and retain more customers with less staff)


This free email course gives you everything you need to launch your new knowledge base in the next week (for real).

Start the course now

Start the course now

Talk with our team

(friendly chat, no sales)

Talk with our team

(friendly chat, no sales)

Problems:

Problems & Solutions

Problems & Solutions

Solutions:

Feeling overwhelmed and don't know where to start?

We'll give you practical steps on how to prep, create, maintain, and launch your new knowledge base

Feeling overwhelmed and don't know where to start?

We'll give you practical steps on how to prep, create, maintain, and launch your new knowledge base

Feeling overwhelmed and don't know where to start?

We'll give you practical steps on how to prep, create, maintain, and launch your new knowledge base

Unsure what the best tool for your needs is?

We'll even give you advice on how to choose the best software for your needs (even if it isn't us!)

Need to improve communication in your company or with your customers?

That's EXACTLY what this course will help you do!

Need to improve communication in your company or with your customers?

That's EXACTLY what this course will help you do!

Need to improve communication in your company or with your customers?

That's EXACTLY what this course will help you do!

Need a friend to have an honest chat about knowledge management with?

We'll also be happy to talk with you about your needs: no sales pressure - just a convo with someone who knows the subject well!

Need a friend to have an honest chat about knowledge management with?

We'll also be happy to talk with you about your needs: no sales pressure - just a convo with someone who knows the subject well!

Need a friend to have an honest chat about knowledge management with?

We'll also be happy to talk with you about your needs: no sales pressure - just a convo with someone who knows the subject well!

How teams are using KnowledgeOwl

Loved by 3,200+ knowledge base authors in software companies around the world

See customers showcase

Free 1:1 migration support from

maker

How teams are using KnowledgeOwl

Loved by 3,200+ knowledge base authors in software companies around the world

See customers showcase

Free 1:1 migration support from

maker

What Our Customers Say

KnowledgeOwl has dramatically improved our company-wide knowledge bases. With KO, we can update an article as quickly as editing a Word document. This ease has allowed us to increase accuracy, reduce editing turnaround times, and expand our knowledge base without increasing headcount.The KO team has been a great resource; from customizing the look and feel of our knowledge bases to improving to quickly responding to all of our questions, they made the transition quick and easy.

KnowledgeOwl is great. I'd recommend them to anyone looking to build a knowledge base. Their friendly team and wealth of support resources make ita joy to work with. Managing our knowledge base isnow my favorite part of my job responsibilities.

KnowledgeOwl is great. I'd recommend them to anyone looking to build a knowledge base. Their friendly team and wealth of support resources make ita joy to work with. Managing our knowledge base isnow my favorite part of my job responsibilities.

Clinton King

Training Team Manager at

KnowledgeOwl is an incredible partner. No matter what question or situation I bring to them they always find a solution to meet our needs and help us be successful with their product. The customer is at the center of everything they do and you can feel that when working with them, their support is second to none!

KnowledgeOwl is great. I'd recommend them to anyone looking to build a knowledge base. Their friendly team and wealth of support resources make ita joy to work with. Managing our knowledge base isnow my favorite part of my job responsibilities.

KnowledgeOwl is great. I'd recommend them to anyone looking to build a knowledge base. Their friendly team and wealth of support resources make ita joy to work with. Managing our knowledge base isnow my favorite part of my job responsibilities.

Jessica Howard

Community Manager at

KnowledgeOwl has been a fantastic tool for organizing our massive database of sales materials. Not only did we find the database easy to customize to meet our needs, the support from the KO staff has been outstanding. They have been endlessly creative, reliable, and encouraging! Our sales team loves our new KO database, and I love knowing that I have support I can depend on.

KnowledgeOwl is great. I'd recommend them to anyone looking to build a knowledge base. Their friendly team and wealth of support resources make ita joy to work with. Managing our knowledge base isnow my favorite part of my job responsibilities.

KnowledgeOwl is great. I'd recommend them to anyone looking to build a knowledge base. Their friendly team and wealth of support resources make ita joy to work with. Managing our knowledge base isnow my favorite part of my job responsibilities.

Rebecca Rozakis

Director of Marketing at