From overwhelmed to documentation hero.
What is Owlcademy?
Owlcademy is a collection of educational resources designed to help you master KnowledgeOwl and adopt documentation best practices.
We meet you where you are, whether you’re a knowledge base novice or an experienced technical writer. Our content fits your learning style and schedule, from self-guided courses to specialized master class sessions.
Most knowledge base companies stop at selling you software. We go further, offering the strategy, processes, and confidence that come from learning with people who’ve actually written documentation, not just built a tool.
Learn everything from using KnowledgeOwl effectively to essential tech writing skills, with support from your instructors and the Owlcademy community.
Our courses
Think we're exaggerating?
Live learning opportunity
Product webinars
Are you ready to level up your KnowledgeOwl skills, while maybe expanding your community with other people who work in documentation? Let us know what areas of KO you'd like to learn more about, and we'll let you know about upcoming webinars you can join.
live learning opportunity
Master classes
Let us know if you would like to join the wait list for our next Master class learning series. In 2025, we ran a series on Information Architecture (IA). These classes are tool agnostic, and meant to help anyone looking to improve their technical writing and documentation management skill set. Tell us subjects you're most interested in.
on your own schedule
Self-serve training
In 2026, we will be releasing a series of video courses that will allow you to learn at your own pace. Let us know what topics you're hungriest to learn about, and we'll make sure to keep you in the loop as they're released.
on your own schedule
Individualized training
Individual course developed with your specific needs in mind. Individual training for customers who want a bespoke educational experience that gets to the root of your knowledge base needs and wants.
Our secret ingredient? We've lived in your shoes.
Marybeth ran a customer support team before founding KnowledgeOwl. Pete worked in Support Development before building KnowledgeOwl. Kate has 20+ of technical writing experience. Veronica and Erica each ran Customer Experience teams at large SaaS companies before starting at KnowledgeOwl.
We didn't just read about documentation best practices - we learned them the hard way, in the trenches, dealing with the same inherited messes and impossible timelines you're facing.
We teach you how to think about documentation the way experienced practitioners do.
Still have questions?
Drop us an email at owlcademy@knowledgeowl.com and we'll get back to you with all the answers you need.