customer showcase

Real knowledge bases.
Real companies.

Get inspired by success stories. Explore live knowledge bases from our customers and see how they're delivering instant answers and delighting their users.

11+

Years in business

4.8

on G2 Reviews

98%

Renewal Rate

11+

Years in business

4.8

on G2 Reviews

98%

Renewal Rate

11+

Years in business

4.8

on G2 Reviews

98%

Renewal Rate

Explore how KnowledgeOwl is used out in the wild

Awarded for 5 years straight on

Migrate easily from

4.6

Average review on G2, an independent review site

"The KnowledgeOwl platform was the easiest to learn, has tools that allow us to match our website branding, has a very effective search algorithm, and their support has been bar none since the beginning."

Scott Pringle

"KnowledgeOwl gives us a flexible, user-friendly platform to build a knowledge base that truly supports our staff and stakeholders. It has improved access to information and helped us provide more consistent support statewide."

Karen Jimeson

We improved SLA turnaround, solving customer issues in ten minutes instead of two hours.

That's a

92%

reduction in response time

Ready to make the switch?

Awarded for 5 years straight on

Migrate easily from

KnowledgeOwl is used across
different industries

Education

CAPRA

Manufacturing

Healthcare

IT Services

EdTech

"KnowledgeOwl has reduced duplicated effort, improved collaboration across teams, and made updates easier to maintain."

Student data privacy

Role-based access

Instant powerful search

Faster issue resolution

Education

CAPRA

Manufacturing

Healthcare

IT Services

EdTech

"KnowledgeOwl has reduced duplicated effort, improved collaboration across teams, and made updates easier to maintain."

Student data privacy

Role-based access

Instant powerful search

Faster issue resolution

Education

Healthcare

CAPRA

IT Services

Manufacturing

EdTech

"KnowledgeOwl has reduced duplicated effort, improved collaboration across teams, and made updates easier to maintain."

Student data privacy

Role-based access

Instant powerful search

Faster issue resolution

"What do you like best about KnowledgeOwl?"

This is what we asked our customers and hundreds of them responded. Here’s some of what they said.

  • "Its got a lot going for it definitely! Besides being a user-friendly, easy-to-set up platform, its essentially built to empower users. I love its knowledge base, its capacity for self service, its insights and analytics, its ability to integrate tangibly.

    I've come to also appreciate its search and branding functionality too from a Marketing perspective. If you've used Knowledgeowl, you know it all."

    Lisa Rothrock, Director of Brand Strategy

  • "I totally love this knowledge base! It's world-class, really an App that's got it all as a single source of truth. It's robust, user-friendly, full of excellent knowledge management features that surprised me after implementation. Can customize content superbly, can integrate and has a search function that's really tops. A platform i frequently use for its top drawer capabilities."

    Danny Green, Content Advisor

  • What an amazing Knowledge Base platform. Easy-to-set up, user-friendly, integrates superbly, has got brilliant user support team. I use it a lot. Its exceptional in understanding your business problems and solving them. Its highly customizable as well. If you know, you know.

    Arthur McKinnon, Regional Managing Editor

  • It's intuitive and easy to understand, it works well, and is simple to get up and running. The team that built it clearly knew a lot about managing knowledge and I go to their website for recommendations and best practices. Their customer support is extremely knowledgeable and responsive.

    Verified User in Higher Education

  • KnowledgeOwl has incredible customer service! Not only is their response time incredible, but their overall mentality towards service is what truly stands out. When I reach out to them I don't feel like my request is a ticket waiting to be worked - I know they have read my emails & are replying to me specifically (vs an auto reply) with knowledgeable responses. They make doing business so easy! (& enjoyable!)

    Jessica Howard

  • Intuitive, smart, easy to use and the most positive, responsive, and caring Customer Support team on the planet!

    Jennifer Alford

  • I've managed help centers on Zendesk, Help Scout, and KnowledgeOwl. KnowledgeOwl is the easiest and most comfortable to use by far. Even with my limited code knowledge, I've been able to evolve my info architecture without breaking links, add collapsing sections to break up long topics, and install custom headers to set certain articles apart.

    Diane Gilleland

  • The user interface to create articles is very easy to use and straightforward. It is also very customizable with CSS. So we can brand it to match our style. Not to mention the customer service is top notch. They take it to the next level!

    Jacquie Witte

  • Right out of the gate, let me say that if you are looking for an efficient, reliable, and intuitive knowledge base software, look no further! KnowledgeOwl changed the game for us when we switched to them 7 years ago, and it keeps making my job easier with their frequently released enhancements and exceptional support…

    Sandi Olson

YOUR Knowledge base shouldn’t take months to implement.

Here’s what you can get done with KnowledgeOwl in just 30 days

Day 1

Bring your docs and request a beautiful theme

Set up your account in minutes

White-glove migration from any tool

Our team will build a custom theme for you

Day 10

Impress your team with your knowledge base

A fully set up, beautiful knowledge base ready to show off

Your team sees it, loves it, and actually uses it

Buy-in secured before Day 30 even starts

Day 30

Ask why you didn't switch years ago

Your team and customers find answers 3x faster

One source of truth—no more repeated questions

Your boss is happy, your team is happy, and you're the hero

Awarded for 5 years straight on

Migrate easily from

YOUR Knowledge base shouldn’t take months to implement.

Here’s what you can get done with KnowledgeOwl in just 30 days

Day 1

Bring your docs and request a beautiful theme

Set up your account in minutes

White-glove migration from any tool

Our team will build a custom theme for you

Day 10

Impress your team with your knowledge base

A fully set up, beautiful knowledge base ready to show off

Your team sees it, loves it, and actually uses it

Buy-in secured before Day 30 even starts

Day 30

Ask why you didn't switch years ago

Your team and customers find answers 3x faster

One source of truth—no more repeated questions

Your boss is happy, your team is happy, and you're the hero

Awarded for 5 years straight on

Migrate easily from

YOUR Knowledge base shouldn’t take months to implement.

Here’s what you can get done with KnowledgeOwl in just 30 days

Day 1

Bring your docs and request a beautiful theme

Set up your account in minutes

White-glove migration from any tool

Our team will build a custom theme for you

Day 10

Impress your team with your knowledge base

A fully set up, beautiful knowledge base ready to show off

Your team sees it, loves it, and actually uses it

Buy-in secured before Day 30 even starts

Day 30

Ask why you didn't switch years ago

Your team and customers find answers 3x faster

One source of truth—no more repeated questions

Your boss is happy, your team is happy, and you're the hero

Awarded for 5 years straight on

Migrate easily from