Security features
Robust and granular access-controls, and custom roles can ensure you have TOTAL control of your information.
Google-style search
Powerful, typo-tolerant search agents can use mid-call without losing their place.
Robust versioning features allow you to stay on track!
Version control and review workflows so your content is always current and trustworthy.
Never worry about pricing surprises!
Transparent pricing and plans you can upgrade, downgrade, or cancel at any time.
Robust analytics for improving productivity
Built-in content analytics to see what agents are searching for, and what they aren't finding.
Used daily by customer support and sales teams in call centers across the globe.
KnowledgeOwl empowers agents by giving them the tools to be confident in what they're telling your customers, improving CSAT scores across the board.
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YOUR PROBLEM
Call centers run on knowledge. Most don't have a good place to keep it.
Whether it's a new product launch, a policy change, a compliance update, or simply a question a customer has never asked before, your agents need accurate answers, fast.
When that information lives in a SharePoint folder nobody maintains, a shared drive full of outdated Word docs, or just in the heads of your most experienced team members, things go wrong.
New agents take longer to train. Experienced agents waste time searching. Customers get different answers depending on who picks up. And every time someone leaves, institutional knowledge walks out the door with them.
High average handle time from slow information access
Inconsistent answers eroding customer trust
Long onboarding time for new agents
Compliance risk from outdated or unapproved content
No visibility into what agents are struggling to find
Knowledge loss when experienced staff turn over
THE SOLUTION
A single source of truth built for agents, loved by customers
KnowledgeOwl gives your call center one place where accurate, approved, up-to-date information actually lives.
Agents find what they need in seconds, and customers can find answers on their own. Managers can update content instantly and know it's reaching the right people.
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Enhanced search
Find the right answer in seconds, even mid-call
Our Google-like search is fast, typo-tolerant, and requires zero setup. Agents type a partial question and get the right article immediately without navigating folder trees or remembering where something was filed. New agents use it to self-educate naturally. Experienced agents use it as a live reference that keeps them confident under pressure.
Role-based access
Give every team only the content that's relevant to them
Different teams handle different queries. Billing agents don't need technical escalation procedures. First-line agents don't need manager-only policy docs. KnowledgeOwl's granular access controls let you build separate views for separate roles — so nobody is overwhelmed, and the right content is always front and centre.
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internal and external knowledge bases
One tool for agent knowledge and customer self-service
Most call centers have two separate problems: agents who can't find answers fast enough, and customers who call in for things they could easily find themselves. KnowledgeOwl handles both. Build an internal knowledge base for your agents, and a polished customer-facing help centre, both managed from the same platform, with the same powerful tools.
version control and compliance
Content you can trust, and prove
Every article in KnowledgeOwl has a recent changes history. You can see exactly what changed, when, and by whom. Full versioning options let you new versions ahead of a policy or product change, and maintain an audit trail that compliance teams can actually use.
content and search analytics
Stop guessing what your agents need
KnowledgeOwl's built-in analytics tell you which articles are being searched for, which searches are returning no results, and which content is going unread. You can even see the exact questions asked to the chatbot, to better understand phrasing and what might be missing. That's a direct window into your agents' knowledge gaps and your content team's to-do list.
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Watch a demo
Erica and Veronica from our support team made this demo video! If you have needs that aren't covered here, they are happy to jump on a call and help you out!
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