Security features!
Google-style search & SSO access!
Allow your readers to access your docs quickly and easily!
Robust versioning features allow you to stay on track!
Built-in tools to assist with audits and compliance.
Make your authors lives 3x more productive
with specialized features they'll fall in love with…
Used daily by insurance companies to serve their policyholders
KnowledgeOwl empowers agents and clients, it gives them the tools to be confident in the answers they're getting!
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YOUR PROBLEM
Insurance regulations and customer needs never stop evolving
Whether it's updated compliance regulations, changes in pricing and coverage structures, or new exclusions that your agents and customers need to understand immediately...
Regulatory compliance burden
Agent training & turnover
Siloed information
Claims processing delays
Policy updates not communicated
Hard-to-follow audit trails
THE SOLUTION
A centralized knowledge base that keeps your entire organization aligned and your customers informed
A smart knowledge base empowers your agents to serve customers confidently, ensures compliance across all departments, and provides policyholders with instant access to the information they need.
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Enhanced security
Data privacy compliant documentation
As an insurance company, you know that your documentation needs to comply with strict industry standards. KnowledgeOwl allows you to keep your documents secure. With a Business or Enterprise you can offer seamless access via SSO, easily track versions of your docs for audit compliance, and more.
Role-based access
Hyper-granular control over information access
Reduce information overload for different teams you're serving. Insurance agents, claims adjusters, underwriters, and customer service representatives all have different information needs. Ensure each role sees only the relevant content they need to do their job effectively.
Department-specific knowledge bases
Customer-facing self-service portals
Secure internal compliance documentation
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Powerful Search
Find critical information instantly, when it matters most
Our Google-like search feature is fast, typo-tolerant, and requires zero setup. Empower your agents to access policy information, claims procedures, and regulatory guidelines instantly. KnowledgeOwl's flexible information architecture also allows customers to find answers without calling support.
Communicate changes effectively
Ensure all staff work from the most current policies and procedures
KnowledgeOwl offers a suite of features that help you communicate regulatory updates, policy changes, and procedural modifications. Your team needs to trust that information is always current and compliant.
Audit trails
Full archive of document versions and changes
Our robust versioning feature maintains a complete history of all changes to policies, procedures, and documentation. Track who made changes, when they were made, and why - essential for regulatory compliance and quality assurance.
Complete change history, and robust version feature
Author attribution for modifications
Version notes and approval workflows
Rollback capabilities for emergency situations
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Watch a demo
Erica and Veronica from our support team made this demo video! If you have needs that aren't covered here, they are happy to jump on a call and help you out!
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