knowledgeowl for INSURANCE
Knowledge base software for insurance companies and their policyholders
Secure, compliant information management to help you better serve your customers, streamline claims processing, and ensure regulatory compliance.
Generous free trial with no credit card required.
YOUR PROBLEM
Insurance regulations and customer needs never stop evolving
Whether it's updated compliance regulations, changes in pricing and coverage structures, or new exclusions that your agents and customers need to understand immediately...
Regulatory compliance burden
Agent training & turnover
Siloed information
Claims processing delays
Policy updates not communicated
Hard-to-follow audit trails
THE SOLUTION
A centralized knowledge base that keeps your entire organization aligned and your customers informed
A smart knowledge base empowers your agents to serve customers confidently, ensures compliance across all departments, and provides policyholders with instant access to the information they need.
Without KnowledgeOwl
Agents giving inconsistent policy information
Claims processing slowed by outdated procedures
Compliance violations due to missed regulatory updates
New agent onboarding takes months
Critical knowledge lost when experienced staff leave
Customers frustrated by long wait times
Policy documents scattered across systems
Underwriting guidelines inconsistently applied
With KnowledgeOwl
Agents have consistent, up-to-date information
Faster claims processing with modern workflows
Automated compliance tracking, and required reading ackowledgements
Self-serve training reducing onboarding time
Institutional knowledge is preserved and accessible
24/7 customer self-service portal
Single source of truth for all policy information
Consistent underwriting with clear guidelines
Enhanced security
Data privacy compliant documentation
As an insurance company, you know that your documentation needs to comply with strict industry standards. KnowledgeOwl allows you to keep your documents secure. With a Business or Enterprise you can offer seamless access via SSO, easily track versions of your docs for audit compliance, and more.
Role-based access
Hyper-granular control over information access
Reduce information overload for different teams you're serving. Insurance agents, claims adjusters, underwriters, and customer service representatives all have different information needs. Ensure each role sees only the relevant content they need to do their job effectively.
✓ Department-specific knowledge bases
✓ Customer-facing self-service portals
✓ Secure internal compliance documentation
Powerful Search
Find critical information instantly, when it matters most
Our Google-like search feature is fast, typo-tolerant, and requires zero setup. Empower your agents to access policy information, claims procedures, and regulatory guidelines instantly. KnowledgeOwl's flexible information architecture also allows customers to find answers without calling support.
Communicate changes effectively
Ensure all staff work from the most current policies and procedures
KnowledgeOwl offers a suite of features that help you communicate regulatory updates, policy changes, and procedural modifications. Your team needs to trust that information is always current and compliant.
Audit trails
Full archive of document versions and changes
Our robust versioning feature maintains a complete history of all changes to policies, procedures, and documentation. Track who made changes, when they were made, and why - essential for regulatory compliance and quality assurance.
✓ Complete change history, and robust version feature
✓ Author attribution for modifications
✓ Version notes and approval workflows
✓ Rollback capabilities for emergency situations
How teams are using KnowledgeOwl
Loved by 3,200+ knowledge base authors in software companies around the world
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Want to learn more about knowledge base software?
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