knowledgeowl for IT solutions
Knowledge management that supports IT companies and the businesses they serve
Secure, easy-to-use information management to help you better serve your clients, and the businesses they operate.
Generous free trial with no credit card required.
YOUR PROBLEM
Nothing in business technology stays the same for long
Whether it's updated security protocols, new software deployments, or the recent system update that your support team needs to understand immediately.
Security compliance documentation burden
Technical staff turnover and knowledge transfer issues
Fragmented information across service teams
Need for rapid access to procedures during critical incidents
Software updates and patch management
Changes in cybersecurity threats and response protocols
THE SOLUTION
A single source of truth breaks down those internal silos and keeps everyone aligned
A smart knowledge base allows those on the front line to help clients confidently, and ensures your business clients can find the answers they need to smoothly and securely use your IT services.
Without KnowledgeOwl
Clients getting contradictory technical guidance
Technicians slowed down by undocumented system changes
Service tickets escalated due to out-of-date procedures
Compliance documentation feels overwhelming
Critical system knowledge disappears when staff leave
Information is scattered across multiple tools and wikis
Information is scattered across multiple tools and wikis
Security updates create confusion and delays
Help resources separate from your ticketing system
With KnowledgeOwl
Technicians empowered with confident, accurate solutions
Client service improved by faster issue resolution
Clear procedures improve SLA compliance and efficiency
Easily manage content with built-in version control
Simplify onboarding with self-serve technical training
Keep all information in one trusted, searchable platform
Keep all information in one trusted, searchable platform
Share system updates and track team acknowledgments
Access documentation within your own website
Enhanced security
Secure information management
As an IT service provider, you know that your documentation needs to meet the highest security standards. KnowledgeOwl helps you create compliant documentation management for MSPs, IT consultants, and enterprise IT departments, ensuring your sensitive technical information stays secure.
Role-based access
Granular control over what information different team members can access
Reduce information overload for different technical roles. Help desk technicians, network engineers, security analysts, and managers will have different kinds of questions that require different levels of technical documentation. Segment your content so that only relevant information is visible to each role.
Searchability
Find critical technical information instantly, when systems are down
Our Google-like search feature is fast, typo tolerant, and requires zero setup. Empower your technical staff to access solutions they need immediately during critical incidents. KnowledgeOwl's flexible information architecture also allows new technicians to self-educate and learn your environment naturally.
Communicate changes effectively
Ensure all technicians are working from the most current procedures
KnowledgeOwl offers a suite of features that help you communicate system changes and updates effectively. Your clients need to trust that your technical team is working with up-to-date, accurate information about their IT infrastructure and security protocols.
Audit trails
Complete archive of past versions of technical procedures
Our robust Versioning feature allows you to keep a full history of changes made to technical documentation, with notes explaining updates, plus the ability to create new versions before publishing them. You can prepare for maintenance windows and system updates ahead of time, staying proactive with your service delivery.
How teams are using KnowledgeOwl
Loved by 3,200+ knowledge base authors in software companies around the world
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