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YOUR PROBLEM
Salesforce Knowledge isn't delivering the results you need
Whether it's updated data privacy regulations, new feature rollouts, or the recent platform update that your support team needs to understand immediately...
Clunky, unintuitive user interface
Poor search functionality
Limited integration capabilities
Expensive onboarding and maintenance
Rigid content management
THE SOLUTION
A knowledge base that works the way your team thinks
Without KnowledgeOwl
Agents struggle with complex Salesforce interface
Search requires exact syntax and keywords
Content creation bottlenecked by rigid workflows
Teams need extensive Salesforce training
Limited customization without expensive development
Poor integration with external tools
Inconsistent user experience across teams
Expensive licensing and maintenance costs
Basic reporting with limited insights
With KnowledgeOwl
Intuitive interface that anyone can use immediately
Google-like search with typo tolerance
Streamlined content creation and publishing
Zero training required (but still available!)
Extensive customization options built-in, and exceptional support
Zapier integration (and many others!) are a cinch
Consistent, branded experience for all users
Transparent, predictable pricing
Comprehensive analytics and user insights
Superior Search Experience
Our search actually works!
Unlike Salesforce Knowledge's rigid search requirements, KnowledgeOwl provides Google-like search functionality that's fast, typo-tolerant, and requires zero setup. Your team can find what they need using natural language, without memorizing specific syntax or keywords.
Effortless Content Management
Intuitive, flexible, and feature-rich
Say goodbye to complex Salesforce workflows and approval bottlenecks. KnowledgeOwl's streamlined content management allows your team to create, edit, and publish articles quickly while maintaining full version control and approval processes when needed.
True Integration Flexibility
KO plays well with everyone
While Salesforce locks you into their ecosystem, KnowledgeOwl integrates seamlessly with the tools your team already uses. With a built-in integration with Zapier, webhooks, and an API: the sky is the limit with the integrations you can setup in KnowledgeOwl.
Actionable Analytics
Reporting + Owl Analytics
Go beyond Salesforce Knowledge's basic reporting. KnowledgeOwl provides detailed insights into how your knowledge base is performing, what content is most valuable, and where your team needs additional resources.
Audit trails
Complete archive of past versions of product documentation
Our robust Versioning feature allows you to keep a full history of changes made to platform documentation, with notes explaining updates, plus the ability to create new versions before publishing them. You can prepare for product releases and feature launches ahead of time, staying proactive with your school communications.
How teams are using KnowledgeOwl
Loved by 3,200+ knowledge base authors in software companies around the world
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