Security features!
Robust and granular access-controls, and custom roles can ensure you have TOTAL control of your information.
Google-style search & SSO access!
Allow your readers to access your docs quickly and easily!
Robust versioning features allow you to stay on track!
Built-in tools to assist with audits and compliance.
Make your authors lives 3x more productive
with specialized features they'll fall in love with…
Used daily by customer support and product teams in software companies
"KnowledgeOwl empowers agents and clients, it gives them the tools to be confident in the answers they're getting!
Awarded for 5 years straight on
Migrate easily from
YOUR PROBLEM
Salesforce Knowledge isn't delivering the results you need
Whether it's updated data privacy regulations, new feature rollouts, or the recent platform update that your support team needs to understand immediately...
Clunky, unintuitive user interface
Poor search functionality
Limited integration capabilities
Expensive onboarding and maintenance
Rigid content management
THE SOLUTION
A knowledge base that works the way your team thinks
Awarded for 5 years straight on
Migrate easily from
Superior Search Experience
Our search actually works!
Unlike Salesforce Knowledge's rigid search requirements, KnowledgeOwl provides Google-like search functionality that's fast, typo-tolerant, and requires zero setup. Your team can find what they need using natural language, without memorizing specific syntax or keywords.
Effortless Content Management
Intuitive, flexible, and feature-rich
Say goodbye to complex Salesforce workflows and approval bottlenecks. KnowledgeOwl's streamlined content management allows your team to create, edit, and publish articles quickly while maintaining full version control and approval processes when needed.
Awarded for 5 years straight on
Migrate easily from
True Integration Flexibility
KO plays well with everyone
While Salesforce locks you into their ecosystem, KnowledgeOwl integrates seamlessly with the tools your team already uses. With a built-in integration with Zapier, webhooks, and an API: the sky is the limit with the integrations you can setup in KnowledgeOwl.
Actionable Analytics
Reporting + Owl Analytics
Go beyond Salesforce Knowledge's basic reporting. KnowledgeOwl provides detailed insights into how your knowledge base is performing, what content is most valuable, and where your team needs additional resources.
Audit trails
Complete archive of past versions of product documentation
Our robust Versioning feature allows you to keep a full history of changes made to platform documentation, with notes explaining updates, plus the ability to create new versions before publishing them. You can prepare for product releases and feature launches ahead of time, staying proactive with your school communications.
Awarded for 5 years straight on
Migrate easily from
Watch a demo
Erica and Veronica from our support team made this demo video! If you have needs that aren't covered here, they are happy to jump on a call and help you out!
Awarded for 5 years straight on
Migrate easily from
