Highly customizable without developer overhead

• No-code design options to make a beautiful knowledge base

• Options for adding HTML, CSS, and JS if you want to get fancy

• Create reusable templates to help with consistency in your docs

• Style guide tool, with help from AI to improve adherence

• Embeddable help widget

• Flexible content structure, with strong navigation

  
  

You can build anything from a simple FAQ to a deeply branded, full-featured documentation portal.

Write, organize, and publish with ease

KnowledgeOwl centers around fast, accurate content creation.

Author tools:

• WYSIWYG editor

• Snippets: reusable content blocks

• Templates & content cloning

• Versioning & rollback

• Drafts, reviews, and approvals

  
  

Organization tools:

• Category hierarchies

• Tags & metadata

• Article grouping & related links

• Search synonyms & search tuning

  
  

Teams of any size can keep content clean, consistent, and up-to-date.

Excellent search & discovery

• Automatic indexing of all content, including PDFs

• AI-assisted semantic search & keyword hybrid options

• AI chatbot answers (using only your content, so no hallucinations)

• Synonym and search phrase options

• Fine-tuning and weighting control

• Typo tolerance and natural language understanding

  
  

Strong search performance is often a pain point in tools like Confluence or Helpjuice and KnowledgeOwl excels here.

Best-in-class customer support

KnowledgeOwl's support is consistently noted for:

• Fast, thoughtful replies from knowledgeable humans

• Deep product knowledge and expertise in best practices for documentation creation and management

• Proactive onboarding, and continued support through entire customer journey

• Dedicated success guidance and generosity

  
  

Many review sites say KnowledgeOwl’s support is the best they have ever experienced, in any industry.

Transparent, affordable pricing

• Flat pricing per author (logged in read-only accounts are unlimited in all plans)

• Choose a plan that fits you, then add as many knowledge bases and authors you need, à la carte

• No forced upgrades for basic functionality

• Lower cost than Document360, with a very comparable feature set

  
  

Competitors often charge extra for analytics, private KBs, or basic author roles; KnowledgeOwl includes these on all plans.

Strong security & compliance

• SSL/TLS on all plans

• SSO / SAML options available

• Role-based permissions

• IP restriction options

• Optional private sites

• Regular backups in two geographic locations

• Best in class uptime and reliability

Integrations & extensibility

• REST API allow you to build any integration you can dream of

• Webhooks

• SSO (SAML, OAuth)

• Widget for embedding directly into your website or app

• Zapier-friendly workflows to create integrations without code know-how

• Integrations with ticketing systems

  
  

Because the platform is flexible, teams can extend it easily without vendor lock-in.

Ideal for small teams and large organizations

KnowledgeOwl scales cleanly:

• Solo writers can manage complex docs

• Large teams can collaborate with roles & workflows

• Supports multiple knowledge bases under one plan/account

• High-performance hosting & global CDN

  
  

Works for teams of any size—from solo writers to large enterprises.

Unique advantages vs competitors

Compared to Document360:

• More affordable, with upfront pricing

• Cleaner UX

• Easier customization

• Lower onboarding complexity

• Purpose-built with customer-driven development

• No negotiating needed for core features

• Built and supported by documentation experts

  
  

Compared to Helpjuice:

• More reliable infrastructure and uptime

• More intuitive content management

• Stronger customization and templating

• More responsive support team

Compared to Confluence:

• Better for customer-facing docs

• Cleaner navigation & layouts

• Better search experience for end users

• Generous and enthusiastic customer support

  
  

KnowledgeOwl is a flexible, customizable, and cost-effective knowledge base platform ideal for organizations that want a mature, reliable tool for both internal and external documentation, without the high cost or complexity of larger competitors.