Guide
Use case #1
A searchable, up-to-date knowledge base
You want a searchable single source of up-to-date truth that readers can rely on.
Use case #2
A collaborative company wiki
You want a company wiki where all staff can contribute and search for the answers they need.
Use case #3
An integrated ticketing system + help center
You want a complete customer support solution that combines ticketing with a knowledge base, these platforms offer both features in one package.
Use case #1:
You need a searchable, up-to-date knowledge base
If you want to have a trustworthy and reliable source of knowledge with a smaller amount of people managing the content, and a larger group of readers then you can check out our top choices here:
HelpDocs
Multiple plans with different features
Access controls
Customizable (CSS and JS)
Unlimited public readers
No refunds
KnowledgeOwl
Single plan, all features included
Granular access control with SSO
Fully customizable (HTML, CSS, and JS)
1:1 migration help
Unlimited public and private readers
Unlimited content hierarchy
Full refund available anytime if KnowledgeOwl isn't the right fit
Helpjuice
Single plan, all features included
Access controls
Customizable with access to code editor
Unlimited public and private readers
Refunds only offered for 10 days after payment
what you might need in a knowledge base software
Key features to look for:
Access control. Control who can read what. Section off content to various reader types (customers, support, management, etc.)
Customizable look and feel. Your knowledge base should be an extension of your brand.
No charge for reader access. Simple billing that includes unlimited readers.
Content review tools. Be confident that your content is always up to date and trustworthy.
Strong search functionality. Make it easy for readers to find what they need, fast.
Trustworthiness and human support. Be sure that you'll get the help you need, from real humans who care.
Use case #2:
You want a collaborative company wiki
If you want your entire team to both author and read your docs, then a company wiki is a good option for you. Our top choices are below.
Notion
Easy and fun to create content with
Access control options
Supports various types of content
Strong online community to tap for ideas and help
Nuclino
Collaborative docs
Access control options
Workflows that includes assigning to teammates
Multiple view options
Guru
AI tools
Features to keep docs fresh
Fast and effective search
Easy to maintain and author on
Intercom
Messenger-first customer platform
Resolution Bot for automated answers
In-product help widget
Advanced targeting and segmentation
AI-powered features with Fin
Strong mobile app support
Integrated help desk and knowledge base
Beacon widget for in-app help
Easy-to-use article editor
Customer satisfaction ratings
Multi-channel support (email, chat, phone)
Affordable pricing for small teams
B Corporation!
freshdesk
Comprehensive ticketing system
Built-in knowledge base (Freshworks)
Multi-product integration
Automation and workflow rules
Freddy AI for intelligent insights
Competitive pricing structure