Erica Beyea

How documentation systems transform knowledge sharing: reduce support tickets, cut onboarding time, and stop knowledge from walking out the door.

Read about best practices for managing an organization's documentation to make it easy for your stakeholders to find what they need, when they need it.

An explanation of Customer Experience (CX) work, tips on how to align your existing work experience with what hiring managers are looking for, and job board resources.

Step-by-step advice on how to create your first knowledge base

Keeping track of your own progress can be extremely helpful in ensuring your continued growth. Here you’ll find an Owl’s perspective on why and how to document your career growth in customer experience.