Owl Things Considered
Owl Things Considered: Issue 8
Aug 17, 2026
Common writing flaws that confuse AI summaries (and humans), why we admire design studio Love at First Try, and this issue's dopamine dose
By
Erica Beyea
Tools
CCMS or knowledge base software? How to tell which one you actually need.
Aug 13, 2026
CCMS or knowledge base? Learn the real architectural difference between the two, where they overlap, and how to pick the right one for your docs.
By
Erica Beyea
Support
Why utility companies need a good knowledge base
Jul 13, 2026
A good knowledge base helps utility companies cut call volume, speed up employee training, and stay audit-ready for compliance.
By
Erica Beyea
Announcements
How to make a great KnowledgeOwl referral (and earn $500 doing it)
May 20, 2026
Know someone who'd love KnowledgeOwl? Learn how to make a referral that actually helps them, and earn $500 when they stick around.
By
Erica Beyea
Owl Things Considered
Owl Things Considered: Issue 7
May 19, 2026
Why 'good enough' is actually great strategy, plus a real estate company built on user empathy, flamenco recommendations, and astronaut dog reunion.
By
Erica Beyea
How teams are using KnowledgeOwl
Loved by 3,200+ knowledge base authors in software companies around the world
