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Company culture
Blog posts about the KnowledgeOwl company and cultures. Find out more about who we are and what we value.
Customer stories
From searching Slack threads to a reliable knowledge base: How a European energy retailer built frontline support for their call center agents
Oct 8, 2026
This customer spotlight shows how a European energy retailer uses KnowledgeOwl to give hundreds of frontline agents one place to find answers. It includes advice and lessons learned, as well as an example of one way KnowledgeOwl can be used by a customer team in the process of going digital.
By
Erica Beyea
Writing docs
The hidden gap between knowing and writing it down
May 8, 2026
The people who know your processes best are the least likely to document them. Here's how to close the gap with reverse engineering, lightweight notes, and team habits that actually stick.
By
Hema Thakur
Company culture
Our software company voted to save giant anteaters, jaguars, and the black-and-chestnut eagle. Let me explain.
Mar 26, 2026
To celebrate B Corp month KnowledgeOwl is announcing Rainforest Trust as our new 1% for the Planet environmental giving recipient. Learn why their community-led approach to conservation won us over.
By
Marybeth Alexander
Company culture
On keeping score of what matters
Jan 8, 2026
A reflection on meaningful work, gratitude, and the small choices that add up. Celebrating 10 years of KnowledgeOwl and the customers who make it possible.
By
Erica Beyea
Company culture
Ten years of KnowledgeOwl: Reflections on building something we’re proud of
Nov 18, 2025
Celebrating 10 years of KnowledgeOwl: How we built a bootstrapped, B Corp certified knowledge base company driven by customer needs and sustainable values.
By
Marybeth Alexander
How teams are using KnowledgeOwl
Loved by 3,200+ knowledge base authors in software companies around the world
