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Support
Blog post about support tools and methodology. Learn from the KnowledgeOwl bloggers and their friends!
Support
Is your knowledge base one of the best support sites on the web? Here's how to find out.
Mar 10, 2026
The ASP Best Support Websites competition offers KnowledgeOwl customers a rare chance to get expert feedback on their knowledge base, and there's even a free self-evaluation rubric to get started.
By
Chad Timblin
Support
What is service knowledge management, and why does it matter for your support team?
Feb 23, 2026
Never heard of SKMS or KCS? You're not alone. But knowing the language of service knowledge management could change how you advocate for your team.
By
Erica Beyea
Writing docs
How a style guide could be your team's superpower
Oct 21, 2025
A style guide isn’t about rigid rules : it’s about clarity, consistency, and trust. Learn how to build a guide that empowers your writers and improves your knowledge base.
By
Erica Beyea
Company culture
How software documentation systems can transform how work is done
Oct 13, 2025
How documentation systems transform knowledge sharing: reduce support tickets, cut onboarding time, and stop knowledge from walking out the door.
By
Erica Beyea
Writing docs
What the heck is semantic search?
Sep 25, 2025
Learn how semantic search transforms knowledge base effectiveness by understanding user intent, not just keywords. Discover why hybrid search combining semantic and keyword approaches delivers the best user experience, reduces support tickets, and helps readers find answers faster.
By
Erica Beyea
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