An explanation of Customer Experience (CX) work, tips on how to align your existing work experience with what hiring managers are looking for, and job board resources.
Zingerman's 3-step recipe for great customer service helped us overcome some customer service training mistakes and clearly define a standard for consistent, great service.
Contrary to popular belief, customer service is not a department where you should be cutting costs. This is the public face of your company, and you must be accessible to your customers to show that you value them.
Keeping track of your own progress can be extremely helpful in ensuring your continued growth. Here you’ll find an Owl’s perspective on why and how to document your career growth in customer experience.