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Support
Blog post about support tools and methodology. Learn from the KnowledgeOwl bloggers and their friends!
Writing docs
Your support queue is a documentation audit. Here's how to read it.
Aug 5, 2026
Learn how to mine support tickets for documentation gaps and build a feedback loop between support and docs that reduces ticket volume.
By
Bala Priya C
Support
Why utility companies need a good knowledge base
Jul 13, 2026
A good knowledge base helps utility companies cut call volume, speed up employee training, and stay audit-ready for compliance.
By
Erica Beyea
Writing docs
Documentarians in a self-service-first world
Jun 5, 2026
Will technical writers still matter when AI generates docs and answers customer questions? Yes. Here's how documentarians stay essential by partnering with support teams and writing for AI.
By
Mathew Patterson
Writing docs
The underrated power of "good enough" in knowledge management
Apr 15, 2026
Your knowledge base doesn't need to be perfect to be published. Here's why good enough is a strategy, not a compromise.
By
Erica Beyea
Support
Is your knowledge base one of the best support sites on the web? Here's how to find out.
Mar 10, 2026
The ASP Best Support Websites competition offers KnowledgeOwl customers a rare chance to get expert feedback on their knowledge base, and there's even a free self-evaluation rubric to get started.
By
Chad Timblin
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