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Blog post about support tools and methodology. Learn from the KnowledgeOwl bloggers and their friends!
Writing docs
How a style guide could be your team's superpower
Oct 21, 2025
A style guide isn’t about rigid rules : it’s about clarity, consistency, and trust. Learn how to build a guide that empowers your writers and improves your knowledge base.
By
Erica Beyea
Company culture
How software documentation systems can transform how work is done
Oct 13, 2025
How documentation systems transform knowledge sharing: reduce support tickets, cut onboarding time, and stop knowledge from walking out the door.
By
Erica Beyea
Writing docs
What the heck is semantic search?
Sep 25, 2025
Learn how semantic search transforms knowledge base effectiveness by understanding user intent, not just keywords. Discover why hybrid search combining semantic and keyword approaches delivers the best user experience, reduces support tickets, and helps readers find answers faster.
By
Erica Beyea
Support
The importance of robust reporting in your knowledge base
Aug 27, 2025
Learn how robust knowledge base analytics reveal user behavior, content gaps, and optimization opportunities beyond basic page views.
By
Erica Beyea
Writing docs
Help centers: The foundation of excellent customer service
Aug 11, 2025
Help centers are the foundation of excellent customer service. Discover what makes them effective and how they can build trust with customers.
By
Ayomide Yissa
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