Support

Blog post about support tools and methodology. Learn from the KnowledgeOwl bloggers and their friends!

Writing docs

Documentarians in a self-service-first world

Jun 5, 2026

Will technical writers still matter when AI generates docs and answers customer questions? Yes. Here's how documentarians stay essential by partnering with support teams and writing for AI.

Mathew Patterson

Writing docs

The underrated power of "good enough" in knowledge management

Apr 15, 2026

Your knowledge base doesn't need to be perfect to be published. Here's why good enough is a strategy, not a compromise.

Erica Beyea

Support

Is your knowledge base one of the best support sites on the web? Here's how to find out.

Mar 10, 2026

The ASP Best Support Websites competition offers KnowledgeOwl customers a rare chance to get expert feedback on their knowledge base, and there's even a free self-evaluation rubric to get started.

Chad Timblin

Support

What is service knowledge management, and why does it matter for your support team?

Feb 23, 2026

Never heard of SKMS or KCS? You're not alone. But knowing the language of service knowledge management could change how you advocate for your team.

Erica Beyea

Writing docs

How a style guide could be your team's superpower

Oct 21, 2025

A style guide isn’t about rigid rules : it’s about clarity, consistency, and trust. Learn how to build a guide that empowers your writers and improves your knowledge base.