Tools

Blog posts about tools to solve various documentation issues, within and beyond KnowledgeOwl.

Writing docs

AI tools are missing your docs—how to make them discoverable

Jan 24, 2026

Your readers are now asking AI tools instead of searching Google. Make your docs AI-friendly with simple changes to structure, authority, and formatting.

Michelle Knight

Tools

Knowledge base features that make your support team's life better

Jan 7, 2026

Find out which help center features reduce support tickets and empower customers to self-serve. A complete guide to choosing knowledge base software.

Erica Beyea

Writing docs

The ultimate knowledge base software buying guide, part 2

Dec 23, 2025

The second and final installment of our knowledge base buying guide: Learn how to compare platforms, run effective trials, and make a confident final decision that's right for your team.

Erica Beyea

Tools

The ultimate knowledge base software buying guide, part 1

Dec 15, 2025

Stop wasting time on knowledge base demos that don't fit your needs. Define your audience, author team, and requirements first with our step-by-step guide.

Erica Beyea

Writing docs

Building trust in SME expertise with augmented AI

Dec 4, 2025

Stop wasting hours fact-checking AI output. Learn how providing the right context upfront helps you showcase SME expertise while maintaining credibility.