Writing docs

General posts useful to all documentarians about writing documentation, editing and publishing workflows, and more.

Tools

CCMS or knowledge base software? How to tell which one you actually need.

Aug 13, 2026

CCMS or knowledge base? Learn the real architectural difference between the two, where they overlap, and how to pick the right one for your docs.

Erica Beyea

Writing docs

Your support queue is a documentation audit. Here's how to read it.

Aug 5, 2026

Learn how to mine support tickets for documentation gaps and build a feedback loop between support and docs that reduces ticket volume.

Bala Priya C

Writing docs

Documentarians in a self-service-first world

Jun 5, 2026

Will technical writers still matter when AI generates docs and answers customer questions? Yes. Here's how documentarians stay essential by partnering with support teams and writing for AI.

Mathew Patterson

Writing docs

The complete guide to knowledge base SEO and AI discoverability

May 29, 2026

Your docs are already working hard, Here's how to make sure Google and AI tools can find them. Traditional KB SEO best practices plus GEO and AEO, in one place.

KnowledgeOwl Team

Writing docs

Writing clear docs when you naturally think in code

May 19, 2026

Expertise creates blind spots. Here's how developers can write clearer documentation by rethinking vocabulary, structure, and complexity for broader audiences.

Bala Priya C