Writing docs

General posts useful to all documentarians about writing documentation, editing and publishing workflows, and more.

Support

Is your knowledge base one of the best support sites on the web? Here's how to find out.

Mar 10, 2026

The ASP Best Support Websites competition offers KnowledgeOwl customers a rare chance to get expert feedback on their knowledge base, and there's even a free self-evaluation rubric to get started.

Chad Timblin

Writing docs

AI tools are missing your docs—how to make them discoverable

Jan 24, 2026

Your readers are now asking AI tools instead of searching Google. Make your docs AI-friendly with simple changes to structure, authority, and formatting.

Michelle Knight

Writing docs

The ultimate knowledge base software buying guide, part 2

Dec 23, 2025

The second and final installment of our knowledge base buying guide: Learn how to compare platforms, run effective trials, and make a confident final decision that's right for your team.

Erica Beyea

Writing docs

Games, chairs, knowledge bases, and the principles of elegant design

Dec 19, 2025

Learn how elegant design principles from games and everyday objects can improve your knowledge base architecture and technical writing. Discover how to accomplish your goals with less complexity.

Ed Grabianowski

Tools

The ultimate knowledge base software buying guide, part 1

Dec 15, 2025

Stop wasting time on knowledge base demos that don't fit your needs. Define your audience, author team, and requirements first with our step-by-step guide.