Guide

Top 9 Document360 alternatives for 2025

Doc360 letting you down? Looking for a better knowledge base software?
We researched the best alternatives to Doc360 for you!

Top 9 Document 360 alternatives for 2025

Doc360 letting you down?

Looking for a better knowledge base software?
We researched the best alternatives to

Doc360 for you!

KnowledgeOwl, Helpjuice, and HelpDocs logos
KnowledgeOwl, Helpjuice, and HelpDocs logos
KnowledgeOwl, Helpjuice, and HelpDocs logos

Use case #1

A searchable, up-to-date knowledge base

You want a searchable single source of up-to-date truth that readers can rely on.

Use case #2

A collaborative company wiki

You want a company wiki where all staff can contribute and search for the answers they need.

Use case #3

An AI-assisted Enterprise search

You want a tool that combines AI and the ability to search across multiple platforms within your company

Use case #1:
You need a searchable, up-to-date knowledge base


If you want to have a trustworthy and reliable source of knowledge with a smaller amount of people managing the content, and a larger group of readers then you can check out our top choices here

HelpDocs logo
HelpDocs logo

HelpDocs

  • Multiple plans with different features

  • Access controls

  • Customizable (CSS and JS)

  • Unlimited public readers

  • No refunds

KnowledgeOwl logo
KnowledgeOwl logo
KnowledgeOwl logo

KnowledgeOwl

  • Single plan, all features included

  • Granular access control with SSO

  • Fully customizable (HTML, CSS, and JS)

  • 1:1 migration help

  • Unlimited public and private readers

  • Unlimited content hierarchy

  • Full refund available anytime if KnowledgeOwl isn't the right fit

helpjuice logo
helpjuice logo

Helpjuice

  • Single plan, all features included

  • Access controls

  • Customizable with access to code editor

  • Unlimited public and private readers

  • Refunds only offered for 10 days after payment

what you might need in a knowledge base software

Key features to look for:

Access control. Control who can read what. Section off content to various reader types (customers, support, management, etc.)

Customizable look and feel. Your knowledge base should be an extension of your brand.

No charge for reader access. Simple billing that includes unlimited readers.

Content review tools. Be confident that your content is always up to date and trustworthy.

Strong search functionality. Make it easy for readers to find what they need, fast.

Trustworthiness and human support. Be sure that you'll get the help you need, from real humans who care.

Use case #2:
You want a collaborative company wiki

If you want your entire team to both author and read your docs, then a company wiki is a good option for you. Our top choices are below.

Notion logo
Notion logo

Notion

  • Easy and fun to create content with

  • Access control options

  • Supports various types of content

  • Strong online community to tap for ideas and help

Nuclino logo
Nuclino logo

Nuclino

  • Collaborative docs

  • Access control options

  • Workflows that includes assigning to teammates

  • Multiple view options

Guru

  • AI tools

  • Features to keep docs fresh

  • Fast and effective search

  • Easy to maintain and author on.

what you might need in a company wiki

Key features to look for:

Access control. Control who can read what. Section off content to various reader types (customers, support, management, etc.)

Ease of use. Make it easy for even non-technical team members to contribute their knowledge.

Reasonable per user cost. Since you will be paying for all seats, even those that don't author much you will want to consider the price per seat.

Content review tools. Be confident that your content is always up to date and trustworthy.

Strong search functionality. Make it easy for readers to find what they need, fast.

Trustworthiness and human support. Be sure that you'll get the help you need, from real humans who care.

what you might need in a company wiki

Key features to look for:

Access control. Control who can read what. Section off content to various reader types (customers, support, management, etc.)

Ease of use. Make it easy for even non-technical team members to contribute their knowledge.

Reasonable per user cost. Since you will be paying for all seats, even those that don't author much you will want to consider the price per seat.

Content review tools. Be confident that your content is always up to date and trustworthy.

Strong search functionality. Make it easy for readers to find what they need, fast.

Trustworthiness and human support. Be sure that you'll get the help you need, from real humans who care.

Use case #3:
You want an AI-assisted Enterprise search

If you want to be able to pull up search results across multiple tools and places across your company, then an Enterprise search is what you're after.


Use case #3:
You want an AI-assisted Enterprise search

If you want to be able to pull up search results across multiple tools and places across your company, then an Enterprise search is what you're after.


Use case #3:
You want an AI-assisted Enterprise search

If you want to be able to pull up search results across multiple tools and places across your company, then an Enterprise search is what you're after.


glean

  • 100+ connectors to search across your company's apps

  • Semantic search that uses natural language to find best results

  • Uses existing permissions across apps for access control.

  • Generative AI summaries of documents

unleash

  • Connects & searches across your company's apps

  • Loads of search filtering options

  • Uses AI and natural language

  • Powerful browser extension allows it to be ever-present

coveo

  • Semantic search with natural language understanding

  • AI recommendations

  • Generative answering

  • Generic and built-in connectors make it easy to connect all apps in the search

what you might need in AN AI-Assisted ENTerprise search

Key features to look for:

Multiple connector options. You want to be sure you can easily connect all of your company's apps within the search.

Generative AI summaries. The ability to summarize documents that are being retrieved can be a real time-saver.

Search filtering options. If you're searching across dozens of apps, you will want the option to filter your results finely.

Natural language understanding. A good AI-assisted search should be able to understand, and learn from, the natural language of your team.

Access Controls. The ability to inherit permissions from apps that are being searched so you can rest assured only the right people are seeing the right information.

Trustworthiness and human support. Be sure that you'll get the help you need, from real humans who care.

what you might need in an ai-assisted enterprise search

Key features to look for:

Multiple connector options. You want to be sure you can easily connect all of your company's apps within the search.

Generative AI summaries. The ability to summarize documents that are being retrieved can be a real time-saver.

Search filtering options. If you're searching across dozens of apps, you will want the option to filter your results finely.

Natural language understanding. A good AI-assisted search should be able to understand, and learn from, the natural language of your team.

Access Controls. The ability to inherit permissions from apps that are being searched so you can rest assured only the right people are seeing the right information.

Trustworthiness and human support. Be sure that you'll get the help you need, from real humans who care.

Book a call with us and we'll help guide you to the right solution for your needs (and if it isn't us, we'll be honest about that)

Book a call with us and
we'll help guide you
to the right solution
for your needs (and if it isn't us,
we'll be honest about that)