The easiest way for your team
and customers to find answers
Trusted by service teams around the world
All your knowledge, in one place.
No more searching across scattered tools, docs, and emails.
Trusted by service teams around the world
30-days, no credit card required
Best in class search
A search feature that finds what you’re looking for
No setup required, AI-assisted, highly customizable.
AI chatbot
AI Chatbot for instant 24/7 help
A chatbot that only uses your knowledge, no hallucinations, just instant answers at any hour.
Robust access control
Control who sees what
Segment information for public, customers, teams, or departments.
SSO and remote auth
Easy to access with SSO and remote authentication
You can pass logins via SSO or embed your help center into your own website or app bringing the answers to the place people are asking them.
30-days, no credit card required
Editor
Clean, intuitive editor that’s easy to use
Write your docs, add images, video, and other files with no technical skills required
Version control
Plan, prepare, and control your content
Version controls, review processes, revert changes, stage changes and keep a papertrail
Analytics
Track what’s working (and see what isn’t)
Insight into what’s being searched, read, used. Track performance and gain actionable data.
one central place
Everything in one location
No more updated information across a disjointed mix of tools, maintain your information in one single place.
30-days, no credit card required
Analytics
Robust analytics to prove the ROI
Owl Analytics lets you see exactly how people are using your knowledge base, so you can see what’s working and inform your content strategy.
Onboarding assistance
Plan, prepare, and control your content
We will partner with you to ensure you have a successful launch and adoption of your knowledge base.
world class support
Human Support, and 24/7 emergency help
With a 100 Customer Support NPS score, you can be sure that you will receive the best possible support from us. Our 24/7 Emergency Owl Paging system means you’ll never be left out in the cold.
30-days, no credit card required
How teams are using KnowledgeOwl
Loved by 3,200+ knowledge base authors in software companies around the world
faqs
1. What is KnowledgeOwl?
KnowledgeOwl is a flexible knowledge base software platform that helps teams create, manage, and publish clear, searchable documentation for customers and internal users.
2. Why is KnowledgeOwl considered one of the best knowledge base software options?
Teams love KnowledgeOwl because it’s fast to set up, easy to customize, and packed with features that make software documentation and customer education simple to maintain.
3. Who uses KnowledgeOwl’s knowledge base software?
Support teams, SaaS companies, product managers, technical writers, trainers, and anyone who needs an organized home for their company or product documentation.
4. Can I customize the look of my knowledge base?
Yes. KnowledgeOwl lets you fully brand your knowledge base software with custom layouts, colors, navigation, and optional developer-level customizations.
5. Does KnowledgeOwl support internal or private documentation?
Absolutely! You can create private knowledge bases with permissions, passwords, or SSO to keep internal software documentation secure. Your knowledge base can be public, private, or a mix of both!
6. How strong is KnowledgeOwl’s search?
KnowledgeOwl includes fast, typo tolerant, and AI-assisted search designed to help readers find what they need without friction.
7. Can I integrate KnowledgeOwl with other tools?
Yes. You can connect your knowledge base software to support platforms, CRMs, and embed documentation widgets directly in your app.
8. Does KnowledgeOwl help me analyze how people use my documentation?
KnowledgeOwl includes robust analytics on views, searches, and engagement so you can improve your knowledge base and identify gaps in your software documentation.
9. What kind of support does KnowledgeOwl offer?
You get friendly, responsive help from real humans, plus onboarding guidance and best practices for building the best knowledge base possible.
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Courses for KnowledgeOwl users, master classes for documentarians, 1:1 bespoke classes: we're burning to keep you learning!
Ready to launch your knowledge base? Our free 5-day course walks you through everything you need to plan, create, and go live — with simple, step-by-step guidance. In just one week, you’ll have a fully working knowledge base built with confidence
