All the features
KnowledgeOwl's knowledge base software has a ton features for you to discover
or
All the essential features
included in all plans
From articles to owlsome puns, let us count the ways we help you fly.
Writing and editing content
No code required to create articles
Host unlimited images and video
Unlimited category nesting
Embed video or other content into your KB
Redirect to external resources
Reusable content and code snippets
Article statuses (Draft, Ready to Publish, Rejected Draft, Published, Needs Review, Archived, and Deleted)
Automatically set Needs Review status intervals to ensure content is always up-to-date
Integrations
Slack integration
Zendesk integration
Zapier integration
Granular access controls
Separate information for different groups of readers
Granular control over who can read what content
Unlimited Reader Groups
Versioning and history
Major and minor version options
Create new versions prior to publishing them
Recent Revisions tool to compare changes
Easily restore content history
Security
Control access to your content
Control Author permissions
GDPR and security shield compliant
Data Center Security
Search
Google-like results out of the box
Automatic indexing
No tagging required
All content automatically scraped for search results
PDF content indexed for search
Synonym library
Glossary
Import glossary terms in bulk
On-hover definitions within articles
Add Glossary terms to Search
File Library and management
Upload and store files in your knowledge base
Files up to 200MB
Export PDF versions of articles, categories, or entire knowledge base
Tag management
File references (see where the files are being used within your KB)
Reporting and Analytics
Branding
Access to KnowledgeOwl’s built-in themes
Create a live knowledge base within minutes
No coding required to style your KB: add your logo, colors, and fonts
Custom domain support: use your own domain for the KB
Customize text tool: change navigation and other text within your KB
Reader experience
Related articles
New, updated, and popular article lists
Favorites
Callouts for new or video content
Required Reading option
Article rating and commenting options
Embed or redirect to content from outside of knowledge base
Customer support
Unlimited access to our friendly support and success owls who are committed to helping you maximize the benefit you get from KnowledgeOwl
Widget
Embed widget directly into your own software, so KB is always present
Suggested articles based on where user in located within your software
Contact form and ticket deflector
SEO
Title tags
Meta Descriptions
Sitemap generation
Importing
From Freshdesk
From Zendesk
From Confluence
From Word
Reader groups
Show the right content to the right people
Segment your audience with reader groups and restrict categories or articles to specific groups. Perfect for separating internal documentation from customer-facing content, or creating department-specific knowledge bases within a single platform.
Semantic, Keyword, or hybrid search
Use AI and keep your keywords! Semantic and hybrid are here.
The best of both worlds - you can use a hybrid search that ensures your readers will find what they need, no matter their search style.
owl analytics
Way more than "someone visited your site"
You get unique visitors, session duration, bounce rates, actions per session, and what people actually do when they land on your pages. Finally understand if your content helps people and how they are using it.
