The Owlery: KnowledgeOwl's Blog
We write helpful content for your knowledge management, customer support, and technical writing journey. Service knowledge management is what we do best.
Writing docs
Documentarians in a self-service-first world
Jun 5, 2026
Will technical writers still matter when AI generates docs and answers customer questions? Yes. Here's how documentarians stay essential by partnering with support teams and writing for AI.
By
Mathew Patterson
Writing docs
The complete guide to knowledge base SEO and AI discoverability
May 29, 2026
Your docs are already working hard, Here's how to make sure Google and AI tools can find them. Traditional KB SEO best practices plus GEO and AEO, in one place.
By
KnowledgeOwl Team
Announcements
How to make a great KnowledgeOwl referral (and earn $500 doing it)
May 20, 2026
Know someone who'd love KnowledgeOwl? Learn how to make a referral that actually helps them, and earn $500 when they stick around.
By
Erica Beyea
Owl Things Considered
Owl Things Considerede: Issue 7
May 19, 2026
Why 'good enough' is actually great strategy, plus a real estate company built on user empathy, flamenco recommendations, and astronaut dog reunion.
By
Erica Beyea
Writing docs
Writing clear docs when you naturally think in code
May 19, 2026
Expertise creates blind spots. Here's how developers can write clearer documentation by rethinking vocabulary, structure, and complexity for broader audiences.
By
Bala Priya C
How teams are using KnowledgeOwl
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