The Owlery KnowledgeOwl Blog

Celebrating 10 years of KnowledgeOwl: How we built a bootstrapped, B Corp certified knowledge base company driven by customer needs and sustainable values.

A style guide isn’t about rigid rules : it’s about clarity, consistency, and trust. Learn how to build a guide that empowers your writers and improves your knowledge base.

Stop wrestling with AI prompts. Discover how documentation use cases provide the context your AI partner needs for productive brainstorming sessions.

Learn how semantic search transforms knowledge base effectiveness by understanding user intent, not just keywords. Discover why hybrid search combining semantic and keyword approaches delivers the best user experience, reduces support tickets, and helps readers find answers faster.

Learn how to prevent and recover from burnout as a documentarian. Discover practical strategies for managing workload, setting boundaries, and maintaining sustainable writing practices in fast-paced digital environments.