The Owlery: KnowledgeOwl's Blog
We write helpful content for your knowledge management, customer support, and technical writing journey. Service knowledge management is what we do best.
Tools
What you can do with the Owl Analytics Export API
Apr 1, 2026
KnowledgeOwl's new Owl Analytics Export API lets you pull your knowledge base analytics data programmatically. Here are four ways to put it to work.
By
Erica Beyea
Owl Things Considered
Owl Things Considered: Issue 6
Mar 17, 2026
Celebrate Owl Things Considered's first birthday, with issue #6: On content types, succeeding through service, protecting jaguars, and loving David Byrne. ͏ ͏ ͏ ͏ ͏
By
Erica Beyea
Support
Is your knowledge base one of the best support sites on the web? Here's how to find out.
Mar 10, 2026
The ASP Best Support Websites competition offers KnowledgeOwl customers a rare chance to get expert feedback on their knowledge base, and there's even a free self-evaluation rubric to get started.
By
Chad Timblin
Support
What is service knowledge management, and why does it matter for your support team?
Feb 23, 2026
Never heard of SKMS or KCS? You're not alone. But knowing the language of service knowledge management could change how you advocate for your team.
By
Erica Beyea
How teams are using KnowledgeOwl
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