Reduce tickets, make information easy to find: happier employees, happier staff.
Generous free trial with no credit card required.
- Danny Green
Does this sound familiar?
You
Our knowledge base feels slow and clunky. Nobody can find anything and neither our team nor our customers enjoy using it. 😟
Sometimes I even feel embarrassed about it…
We used to feel the same, so we created the knowledge management tool we always wanted.
CEO
We take support VERY seriously at KnowledgeOwl. Our support team is the heart of our company and consists of both dedicated support reps AND documentation experts.
You won't find a better team to help you get where you want to go.
From: Diane, Customer Support at Sendowl
To: Marybeth, CEO at Knowledgeowl
Hi Marybeth,
As I’m wrapping up my time at SendOwl, I just had to reach out and say once more what a joy it’s been to work with KnowledgeOwl.
In the tech industry, as we all know, things sometimes don’t work as we expect, or as we’d like.
But KnowledgeOwl has consistently been my one place where everything does work, and where I can easily do everything I need to do.
It’s so clear from the platform that it’s built with care and attention, and a real understanding of your users...
And I’ve said this before, but your team is also stellar. Time and again I’ve received the best customer support I’ve had in this industry.
Here’s hoping that wherever I land next, they’re using KnowledgeOwl. If not, I will start lobbying on Day 1. :-)
Wishing you all the best, and THANK YOU.
Cheers, Diane
We also believe business can be a force for good!
That's why we're a Certified B Corporation; we offer a 25% discount to nonprofits, B Corps, and purpose-driven orgs. We also donate annually to various organizations.
- Marybeth, Chief Executive Owl at KnowledgeOwl
"Received compliments from our clients and employees about all the positive changes in the search"
We began the migration of our entire knowledge base to KnowledgeOwl in 2022, and had an amazing experience. Their support is unmatched, as proven by the detailed help we got for the transfer of our content and design. They went above and beyond to make sure our transition was as smooth as possible.
Since our move, we've received compliments from our clients and employees about all the positive changes in the search and usability. Our documentation team has also saved time with the back-end functionality such as article tagging, file labels, article versioning, and bulk actions.
FEATURES
search
Powerful search that just works
No setup required - all content is automatically indexed including articles, PDFs, titles, and URLs.
Choose from semantic, keyword, or hybrid search powered by AI to ensure readers find what they need regardless of their search style.
Features include typo tolerance, autosuggest, synonyms, search phrases, and customizable field weights to optimize results.
Monitor searches without results and fine-tune settings for the best possible user experience.
"I cannot believe how well this search works. Needles can no longer
hide in this haystack!"
🔒 Take full control over the access and security of your content.
READER GROUPS
Granular access control made easy with reader groups
Reader groups let you control visibility and search access for specific audiences at the article and category level. Easily separate content for customers vs. employees, or restrict sensitive information to managers and executives within your organization.
"Don't ever change this feature, it sets you apart."
"The biggest win which is why I eventually signed up was that it was one of the few (if only) platforms that gave you the ability to create different groups and control which articles could be seen by those groups. This is the killer feature which is allowing me to segment content by group internally and externally so that I can have both public and private articles all managed within one system. Don't ever change this feature, it sets you apart."
BR
SAML SSO or Remote authentication
Give customers seamless access by letting them log in with accounts they already use.
Use an existing SAML identity provider such as ADFS, G Suite, Azure AD, Okta, etc. or use remote authentication to authenticate your customers through your own application.
Extend your trial for free - no card required
Free 1:1 migration support from
maker
✨ AI features built to
help, not hype.
ai for authors
Let the robots do the boring stuff 🥱
With Owl Intelligence, you can focus on what's important: creating great content and managing your knowledge base.
With advanced prompts for article and meta description creation, you are in control of what the robo-owl writes for you. You can tell it what you want, what tone to use, and which keywords to focus on so you don't have to think like a robot to get great results.
AI CHATBOT
An AI chatbot that doesn't fib 🦉
It's like search but way better. Our AI chatbot gives fast answers and knows its limits.
Our chatbot will contextualize the answers given to your readers to help them find (and understand) exactly what they're looking for.
It doesn't make things up, it tells you when it doesn't know something, and it links straight to articles that it references. No more doubts, just quick and reliable answers!
customization settings
Want to customize everything? KnowledgeOwl gives you full CSS, HTML, and JavaScript control.
Brand your entire knowledge base as much as you like. You can fully customize more than just the homepage!
Migrating to KnowledgeOwl is easy. Our support team will help you migrate your content and customize its look and feel.
How teams are using KnowledgeOwl
Loved by 3,200+ knowledge base authors in software companies around the world
Extend your trial for free - no card required
Free 1:1 migration support from
maker
😍 Make your authors' lives better and always keep your docs up-to-date
article versioning and drafts support
Not ready to publish yet? Create a new version ahead of time and stage your article changes.
Being able to stage changes ahead of time - whether to get someone else to review/proofread, time to a specific release date, or wait for additional info - can remove a lot of stress. Make a new version of your article before publishing it, and have others review or edit it before it goes live. Keep an audit history of different versions of content used over time.
Automatic 'Needs Review' Status
Say goodbye to stale information. Get automatically reminded to review outdated articles.
Automatically flag your articles for review at your preferred interval with our automatic "Needs Review" status. Set it once and see automatic reminders when an article hasn't been updated for your chosen interval.
"KnowledgeOwl is the easiest and most comfortable to use by far"
"I've managed help centers on Zendesk, Help Scout, and KnowledgeOwl. KnowledgeOwl is the easiest and most comfortable to use by far. Even with my limited code knowledge, I've been able to evolve my info architecture without breaking links, add collapsing sections to break up long topics, and install custom headers to set certain articles apart. ... And every time I've had a question, I can either find clear, complete documentation or I can reach a knowledgeable, friendly human being who goes out of their way to help me. It's the very best help center tool I've ever found."
Extend your trial for free - no card required
Free 1:1 migration support from
maker
Last but not least, enjoy fair and straightforward pricing.
straightforward Pricing
No long term commitments, no hidden surprises
Simple and transparent plans and pricing. No need to talk to someone to find out how much it's going to cost. Upgrade, downgrade, or cancel at any time.
KnowledgeOwl
For Good
25% Discount
B Corporations
Non-profits
Includes 1 knowledge base and 1 author
Save 10% if you pay yearly - only $90/month!
KnowledgeOwl For Good
"Best features for the price"
"We've used many KBs out there, and KnowledgeOwl has the best features for the price."
so much more…
Reporting. Get insights on how your knowledge base is being used.
Internal Notes to public articles. Communicate with your team about specific articles.
Host multiple KBs. A single plan & subscription for multiple projects.
SEO settings. Use your knowledge base to help attract new customers.
Preview before publishing. See and approve your work before your readers do.
Many more features. Sign up today and discover them yourself!
we have lots of knowledge to share too!
We have a blog with loads of great insights
Read our latest posts…
We sponsor The Not-Boring Tech Writer podcast
Listen to the latest episodes…
Owl Academy offers educational resources to help your career
Courses for KnowledgeOwl users, master classes for documentarians, 1:1 bespoke classes: we're burning to keep you learning!
Free email course for knowledge base
Ready to launch your knowledge base? Our free 5-day course walks you through everything you need to plan, create, and go live — with simple, step-by-step guidance. In just one week, you’ll have a fully working knowledge base built with confidence
What is a knowledge base?
A knowledge base is an online, self-service library of information. It usually contains answers about an organization’s products, policies, services, and processes. Instead of digging through scattered documents or asking support, users can quickly find what they need in one organized place.
Knowledge base software like KnowledgeOwl makes it easy to create, update, and search this information — without needing technical skills.
How does KnowledgeOwl differ from other knowledge base tools?
Unlike wikis or broad collaboration platforms, KnowledgeOwl is purpose-built for creating clear, authoritative documentation. It’s simpler than enterprise tools like Confluence and more specialized than general apps like Notion.
Customers love KnowledgeOwl for its:
Ease of use — consistently rated easier than competitors like Zendesk or Help Scout
Exceptional support — real humans, not ticket queues
Unique features — built-in glossary with hover-over definitions, advanced customization without coding
That makes it ideal for teams that want a dedicated knowledge base for both internal and external audiences.
How do I choose the best knowledge base software for my needs?
Start by thinking about your use case:
Who needs access — customers, employees, or both?
How customizable should it be?
Do you want an all-in-one help desk suite or a focused tool?
To make the process easier, we created The Owltimate Guide to Knowledge Base Software— a free resource to compare options. Or, if you’d rather chat through your needs, we’re happy to hop on a quick, no-pressure call.