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- Danny Green
FEATURES
search
Powerful search that just works
No setup required - all content is automatically indexed including articles, PDFs, titles, and URLs.
Choose from semantic, keyword, or hybrid search powered by AI to ensure readers find what they need regardless of their search style.
Features include typo tolerance, autosuggest, synonyms, search phrases, and customizable field weights to optimize results.
Monitor searches without results and fine-tune settings for the best possible user experience.
"I cannot believe how well this search works. Needles can no longer
hide in this haystack!"
Take full control over the 🔒 access and security of your content.
READER GROUPS
Granular access control made easy with reader groups
Reader groups let you control visibility and search access for specific audiences at the article and category level. Easily separate content for customers vs. employees, or restrict sensitive information to managers and executives within your organization.
"Don't ever change this feature, it sets you apart."
"The biggest win which is why I eventually signed up was that it was one of the few (if only) platforms that gave you the ability to create different groups and control which articles could be seen by those groups. This is the killer feature which is allowing me to segment content by group internally and externally so that I can have both public and private articles all managed within one system. Don't ever change this feature, it sets you apart."
BR
SAML SSO or Remote authentication
Give customers seamless access by letting them log in with accounts they already use.
Use an existing SAML identity provider such as ADFS, G Suite, Azure AD, Okta, etc. or use remote authentication to authenticate your customers through your own application.
AI features built to
help ✨, not hype.
ai for authors
Let the robots do the boring stuff 🥱
With Owl Intelligence, you can focus on what's important: creating great content and managing your knowledge base.
With advanced prompts for article and meta description creation, you are in control of what the robo-owl writes for you. You can tell it what you want, what tone to use, and which keywords to focus on so you don't have to think like a robot to get great results.
AI CHATBOT
An AI chatbot that doesn't fib 🦉
It's like search but way better. Our AI chatbot gives fast answers and knows its limits.
Our chatbot will contextualize the answers given to your readers to help them find (and understand) exactly what they're looking for.
It doesn't make things up, it tells you when it doesn't know something, and it links straight to articles that it references. No more doubts, just quick and reliable answers!
customization settings
Want to customize everything? KnowledgeOwl gives you full CSS, HTML, and JavaScript control.
Brand your entire knowledge base as much as you like. You can fully customize more than just the homepage!
"Received compliments from our clients and employees about all the positive changes in the search"
We began the migration of our entire knowledge base to KnowledgeOwl in 2022, and had an amazing experience. Their support is unmatched, as proven by the detailed help we got for the transfer of our content and design. They went above and beyond to make sure our transition was as smooth as possible.
Since our move, we've received compliments from our clients and employees about all the positive changes in the search and usability. Our documentation team has also saved time with the back-end functionality such as article tagging, file labels, article versioning, and bulk actions.
Migrating to KnowledgeOwl is easy. Our support team will help you migrate your content and customize its look and feel.
How teams are using KnowledgeOwl
Loved by 3,200+ knowledge base authors in software companies around the world
Make your authors' lives better 😍 and always keep your docs up-to-date
article versioning and drafts support
Not ready to publish yet? Create a new version ahead of time and stage your article changes.
Being able to stage changes ahead of time - whether to get someone else to review/proofread, time to a specific release date, or wait for additional info - can remove a lot of stress. Make a new version of your article before publishing it, and have others review or edit it before it goes live. Keep an audit history of different versions of content used over time.
Automatic 'Needs Review' Status
Say goodbye to stale information. Get automatically reminded to review outdated articles.
Automatically flag your articles for review at your preferred interval with our automatic "Needs Review" status. Set it once and see automatic reminders when an article hasn't been updated for your chosen interval.
"KnowledgeOwl is the easiest and most comfortable to use by far"
"I've managed help centers on Zendesk, Help Scout, and KnowledgeOwl. KnowledgeOwl is the easiest and most comfortable to use by far. Even with my limited code knowledge, I've been able to evolve my info architecture without breaking links, add collapsing sections to break up long topics, and install custom headers to set certain articles apart. ... And every time I've had a question, I can either find clear, complete documentation or I can reach a knowledgeable, friendly human being who goes out of their way to help me. It's the very best help center tool I've ever found."
Last but not least, enjoy fair and straightforward pricing.
straightforward Pricing
No long term commitments, no hidden surprises
Simple and transparent plans and pricing. No need to talk to someone to find out how much it's going to cost. Upgrade, downgrade, or cancel at any time.
KnowledgeOwl
For Good
25% Discount
B Corporations
Non-profits
$
Includes 1 knowledge base and 1 author
Save 10% if you pay yearly - only $90/month!
KnowledgeOwl For Good
"Best features for the price"
"We've used many KBs out there, and KnowledgeOwl has the best features for the price."
so much more…
Reporting. Get insights on how your knowledge base is being used.
Internal Notes to public articles. Communicate with your team about specific articles.
Host multiple KBs. A single plan & subscription for multiple projects.
SEO settings. Use your knowledge base to help attract new customers.
Preview before publishing. See and approve your work before your readers do.
Many more features. Sign up today and discover them yourself!
we have lots of knowledge to share too!
We have a blog with loads of great insights
Read our latest posts…
We sponsor The Not-Boring Tech Writer podcast
Listen to the latest episodes…
Owl Academy offers educational resources to help your career
Courses for KnowledgeOwl users, master classes for documentarians, 1:1 bespoke classes: we're burning to keep you learning!
What is a knowledge base?
While we see customers use knowledge bases for a variety of purposes, at its core, a knowledge base is basically an online, self-serve collection of information. You can think of it like a library or repository, and it usually contains information about an organization's products, policies, procedures, services, departments, and so on.
Knowledge base software tools like KnowledgeOwl help you build a knowledge base website. They have specific features to make authoring, serving, updating, and finding information as easy as possible.
How does KnowledgeOwl differ from other knowledge base tools?
KnowledgeOwl is a standalone knowledge base software tool that focuses specifically on creating authoritative documentation rather than collaborative wikis. This makes it simpler than complex enterprise tools like Confluence and more purpose-built than general platforms like Notion.
How do I choose the best knowledge base software for my needs?
There are a lot of different things to consider when you are choosing the right solution for your needs. We've created The Owltimate Guide to Knowledge Base Software to help you with that choice.
We're also always happy to hop on a call with you if you'd like to talk about what you're looking for. No pushy sales stuff, just straightforward answers to your questions.