Ready to build a knowledge base your team will actually enjoy using? Better documentation from day one.
30-day free trial, no credit card required.
Join 3,200+ authors who switched to better knowledge base software
Generous free trial with no credit card required.
- Danny Green
FEATURES
search
Powerful search that finds the right answers
Built-in search requires zero configuration—just start writing and your content is automatically searchable. Choose semantic, keyword, or hybrid AI-powered search to match how your readers think. Track what people search for and optimize as you go.
"I cannot believe how well this search works. Needles can no longer
hide in this haystack!"
Secure your content with flexible reader groups 🔒
READER GROUPS
Granular access control to ensure the right content gets to the right people, and no one else.
Control exactly who sees what with reader groups that work at both article and category levels. Perfect for separating customer-facing docs from internal team resources, or restricting executive information within your organization.
"Don't ever change this feature, it sets you apart."
"The biggest win which is why I eventually signed up was that it was one of the few (if only) platforms that gave you the ability to create different groups and control which articles could be seen by those groups. This is the killer feature which is allowing me to segment content by group internally and externally so that I can have both public and private articles all managed within one system. Don't ever change this feature, it sets you apart."
BR
SAML SSO or Remote authentication
Enable seamless login with SSO
Let readers access your knowledge base using credentials they already have. Connect with identity providers like Azure AD, Okta, G Suite, or ADFS, or authenticate through your own application.
AI features built to
help ✨, not hype.
ai for authors
AI - Let the robots do the boring work 🥱
Owl Intelligence handles repetitive writing tasks so you can focus on strategy and content quality. Use smart prompts to generate articles and meta descriptions with your preferred tone and keywords—no robot-speak required.
AI CHATBOT
Get accurate answers with our AI chatbot🦉
It's like search but way better. Our AI chatbot gives fast answers and knows its limits.
It doesn't make things up, it tells you when it doesn't know something, and it links straight to articles that it references. No more doubts, just quick and reliable answers!
customization settings
Your knowledge base as branded and beautiful as you wish 💅
Take complete control of your knowledge base appearance with full access to CSS, HTML, and JavaScript. Make it unmistakably yours—customize every page, not just the homepage.
"Received compliments from our clients and employees about all the positive changes in the search"
We began the migration of our entire knowledge base to KnowledgeOwl in 2022, and had an amazing experience. Their support is unmatched, as proven by the detailed help we got for the transfer of our content and design. They went above and beyond to make sure our transition was as smooth as possible.
Since our move, we've received compliments from our clients and employees about all the positive changes in the search and usability. Our documentation team has also saved time with the back-end functionality such as article tagging, file labels, article versioning, and bulk actions.
Migrating to KnowledgeOwl is easy. Our support team will help you migrate your content and customize its look and feel.
How teams are using KnowledgeOwl
Loved by 3,200+ knowledge base authors in software companies around the world
Make your authors' lives better 😍 and always keep your docs up-to-date
article versioning and drafts support
Stage your article changes with Versioning
Stage updates before they go live by creating article versions. Perfect for coordinating with release schedules, getting feedback from reviewers, or waiting on additional information. Your full version history stays accessible for reference.
Automatic 'Needs Review' Status
Daisy fresh content that everyone trusts
Keep content fresh with automated review reminders. Set your preferred interval once, and articles automatically get flagged when they haven't been updated—no manual tracking required.
"KnowledgeOwl is the easiest and most comfortable to use by far"
"I've managed help centers on Zendesk, Help Scout, and KnowledgeOwl. KnowledgeOwl is the easiest and most comfortable to use by far. Even with my limited code knowledge, I've been able to evolve my info architecture without breaking links, add collapsing sections to break up long topics, and install custom headers to set certain articles apart. ... And every time I've had a question, I can either find clear, complete documentation or I can reach a knowledgeable, friendly human being who goes out of their way to help me. It's the very best help center tool I've ever found."
And truly refreshing: transparent and fair pricing
straightforward Pricing
No long term commitments, no sneaky snakes
Simple and transparent plans and pricing. No need to talk to someone to find out how much it's going to cost. Upgrade, downgrade, or cancel at any time.
KnowledgeOwl
For Good
25% Discount
B Corporations
Non-profits
$
Includes 1 knowledge base and 1 author
Save 10% if you pay yearly - only $90/month!
KnowledgeOwl For Good
"Best features for the price"
"We've used many KBs out there, and KnowledgeOwl has the best features for the price."
Even more features to explore…
Reporting. Track knowledge base performance and user behavior.
Internal Notes to public articles. Add private team comments to any article..
Host multiple KBs. Manage several projects under one subscription.
SEO settings. Optimize content to attract and convert visitors.
Preview mode. Review changes before making them live.
Plus dozens more. Start your free trial to see everything we offer!
Learn from our community and resources
Our blog shares practical insights
Read articles on documentation strategy, best practices, and industry trends…
The Not-Boring Tech Writer podcast
Listen to conversations with documentation professionals and thought leaders…
Owl Academy training programs
Access courses for KnowledgeOwl users, professional development master classes, and personalized 1:1 training sessions.
What is a knowledge base?
Since the homepage has different FAQs than Get Started, this one's already differentiated. But if you want the existing Get Started FAQ answers rewritten to be more distinct, here they are:
What is a knowledge base? A knowledge base is a centralized, searchable repository of information—think of it as a self-service library for your products, policies, procedures, and services. Knowledge base software like KnowledgeOwl provides the tools to create, organize, publish, and maintain this information so your audience can find answers independently.
How does KnowledgeOwl differ from other knowledge base tools? Unlike wikis or all-purpose collaboration platforms, KnowledgeOwl is purpose-built for creating authoritative documentation. We're more focused than enterprise tools like Confluence but more powerful than general-purpose platforms like Notion—giving you exactly what you need for professional documentation without unnecessary complexity.
How do I choose the best knowledge base software for my needs?
There are a lot of different things to consider when you are choosing the right solution for your needs. We've created The Owltimate Guide to Knowledge Base Software to help you with that choice.
We're also always happy to hop on a call with you if you'd like to talk about what you're looking for. No pushy sales stuff, just straightforward answers to your questions.